Last post on Dec 06, 2013 at 10:55 AM
You are in the Saturn Outlook
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Saturn Outlook, SUV
#459 of 519 2007 Saturn outlook sunroof leak
Feb 17, 2013 (6:49 pm)
I just purchased a 2007 Outlook and before purchasing, vehicle had sunroof leak at deaership. They stated they would fix it and put it on my bill of sale.
I took it home after they stated the drains just had to be cleaned and now I have leak again plus the DVD Map error.
I purchased a Lexus service contract so car went back to Lexus dealership I bought it from. Lets see what dealer says about leak.
Do I have a recourse for the listing the sunroof leak on the bil of sale if they cannot fix it?
#460 of 519 Re: 2007 Saturn outlook sunroof leak [dmuniz]
Feb 18, 2013 (8:58 am)
Good luck, is all I can say. It's not an issue with dirty gutters. It's a faulty design and they need to replace it. For me it was in the rear and an issue with the flap that opens/closes to keep water in/out (that's basically how it was described to me). I had my gutters cleaned 3 years in a row. Never helped.
Feb 18, 2013 (12:28 pm)
It should be stated that it is not only the vehicles with sunroofs that leak. My 07 outlook leaks from the rear view mirror area when we get heavy rain. The water leaks onto the stereo and fills up the console with water. Then when it gets below freezing here in the northwest the water that has leaked into the gear shifter freezes up and makes it impossible to get the vehicle out of park. Add this to the broken lift gate motor, broken sway bar end link, leaking power steering unit, and broken driver seat adjuster. The vehicle only has 50,000 miles on it and is draining the money out of our already lean budget.
#462 of 519 07 Outlook, leak, headlight, AC...multiple problems
Feb 18, 2013 (2:32 pm)
I am so happy to find this forum....We have had our 07 Outlook from new and I have loved this car. As everyone knows as soon as you pay it off, it falls apart. At least that's what I thought until reading these posts. We are having A LOT of the same issues. We have taken it in and paid $140 last week for the dealer to tell us "yep, it's leaking from the roof"...Well DUH, we have a puddle of water on the passenger side floor to tell us that! The left headlight goes on and off while driving, my dashboard will be lit sometimes but mostly it's black....I can't even tell how many miles we have on it because the lights are out. The tire pressure monitor is always on and is wrong. We hear the splashing sound above our heads every time we make a turn. The airbags leak on both sides of car. The AC makes a hissing sound and sometimes it works, sometimes it doesn't. Dealer says it's working fine! I'm at a loss and don't know what to do. The price given at the dealership is over $600 to fix the leak...over $700 for the headlight, oh, but they are nice enough to credit the $140 we paid last week for them to tell us Yes, it's leaking, back to that! Someone PLEASE tell me how to start a claim about this! We can't afford to repair this or to replace the car!! Any help appreciated!!!
#463 of 519 Re: 07 Outlook, leak, headlight, AC...multiple problems [anglins4]
Feb 19, 2013 (7:54 am)
We'd be happy to check into this further for you, although we cannot make any promises up front as to what the results of our inquiry will be. Please email us at socialmediagm.com with more details, including your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation.
Sarah, GM Customer Service
#464 of 519 Leaking Sunroof still other issues with vehicle
Feb 19, 2013 (12:19 pm)
I also am part of the 2008 Saturn Outlook issues. It is sad this car is a money pit and GM not standing behind it at all. Obviously it's not rocket science it is clearly a design problem. Every car I have had in the past also has had sunroof's not one of them leaked. Not one!!! The car leaks out the lights inside the back, it smells, it leaks at the emergency brake area it is ridiculous. It causes electrical problems. I call GM because clearly everyone has this problem. Nope not covered. I also brought it up when I too was part f the transmission problem with the shaft. I can not believe how much trouble this car is. I am saddened by how happy I was to get it o find out it is a lemon.
Clearly this is an extreme manufacturer defect. You start to type it in google and the sentence gets finished for you. That is clearly a problem. Comment after comment same troubles. So what I should put more money out on this car?? I would love to make them buy it back. Piece of junk!! Makes me never want a GM again. Can't wait to get rid of it now problem after problem.
#465 of 519 Re: Leaking Sunroof still other issues with vehicle [wsct1998]
Feb 20, 2013 (7:03 am)
I see that you've already contacted Customer Assistance via phone. Were you issued a Service Request number at all when you called (71-**********)?
Sarah, GM Customer Service
#466 of 519 Re: 07 Outlook, leak, headlight, AC...multiple problems [anglins4]
Feb 20, 2013 (5:13 pm)
anglins4, I wanted to comment on your hissing noise. I have the 2008 Outlook and had this hissing noise on multiple occassions. After multiple times to the dealer and them telling me there was nothing wrong, I had to explain it to the technician over the phone. What it was, was my AC system was under serviced. After actually listening to my complaint, he troubleshot it down to needing to be serviced. I can't explain what he was telling me, but it had to do with a venturi or something like that, that the refrigerant was passing through. They serviced it and the noise was gone, but less than a year later it showed back up. Re-serviced and gone again. Sad to say, the noise is back about a year later, and I am heading back to the dealership to discuss finding the slow leak that they put the blue dye in my system to find. I also believe you do not have a water leak around the airbag, you have a clogged sunroof drain, and the water goes over the edge of the plastic shroud and runs down inside your car. Clear the drain tube, and your problem should go away.
#467 of 519 Re: 07 Outlook, leak, headlight, AC...multiple problems [thejetzman]
Feb 21, 2013 (6:41 am)
Sorry to hear that the AC noise came back. Keep us posted on your progress with your dealership as we're available if you should need anything.
Sarah, GM Customer Service
#468 of 519 Re: 2008 Saturn Outlook Clogged Drain Tubes [wsct1998]
Feb 23, 2013 (4:36 pm)
You have to take it to a sunroof specialist or someone who installs them. That was the only way i got mine fixed completely.