Last post on Dec 06, 2013 at 10:55 AM
You are in the Saturn Outlook
What is this discussion about?
Saturn Outlook, SUV
#441 of 519 My 2008 Outlook sunroof recently began leaking....
Dec 10, 2012 (9:04 am)
I was relieved, and also frightened, to find an entire forum dedicated to the problem I just started having with my '08 Saturn. I haven't read through this entire thread, but almost every issue I've seen here has suddenly developed with my car (see below). I'm particularly upset because the car is almost paid for and I am not willing to pay for repairs that are clearly related to a design flaw/issue--this better be covered by warranty. I actually like this car...it meets the needs of my family and planned to replace with an Acadia when the time came, but I certainly wasn't planning for that already! Now I'm questioning whether I'd buy another GM at all.
Any advice for successful tactics to get this resolved by GM is appreciated!
Issues w/2009 Saturn Outlook after and/or during rainy weather:
- water leaking from both driver and passenger front airbag badges
- water streaming down inside passenger windshield when stopping/breaking
- water dripping from overhead light between front and middle row seats
- audible sounds of water splashing around in the ceiling and trickling to either side when turning corner
- parking break light came on and warning signal chimed for hours
- radio no longer works
- backlight on left side of dashboard is out
- parking assist/back up signal not working
- blinker no longer sounds (no clicking sound when you signal)
- car continued to run after removing keys from ignition after rain last week
- dead battery later that day
- keyless entry didn't work yesterday—began functioning again after opening doors with key
- musty/moldy odor beginning to set in, particularly on warmer days
#442 of 519 Re: My 2008 Outlook sunroof recently began leaking.... [ssr22]
Dec 10, 2012 (10:25 am)
While we cannot promise up front what the end resolution will be, we would be willing to check into this further with you. Please email us at socialmediagm.com if you would like for us to do so, and include a brief recap of the situation, your name and contact information, the last 8 digits of the VIN and mileage, and the name of your preferred dealership.
GM Customer Service
#443 of 519 Re: My 2008 Outlook sunroof recently began leaking.... [gmcustsvc]
Dec 11, 2012 (6:20 am)
Thank you for your note. I sent an email to the address you mentioned above and also included the Saturn customer service email address from your website. An agent already contacted me and set up a service request.
#444 of 519 3+ years of major leaks and they still won't do anything
Dec 17, 2012 (1:08 pm)
I have to say, I'm a bit disheartened. My '08 Saturn Outlook has had this issue for years. We did the recall for the channels thinking that this would solve the minor leak we had in the driver's side window, only for it to turn in to a full blown leak that comes out over the third row. I have taken this car in every year, save last year (as it didn't rain), to have this looked at and all I EVER get is "we can't replicate the problem."
There's now a leak in the right front passenger panel as well.
I took the car in today to the dealership and he flat out told me that his manager would not approve them doing anything for free as they're "getting rid of this car." I reminded him that I've been in here every winter and he told me, "except for last year, and because it's been over a year I don't know what we can do."
Seriously?? I told him I've read this blog post and that I know GM knows about this problem and while the guy was really nice, he told me there's nothing they can do but run a diagnostic (which I'm sure I'll have to pay for) and get back to me. He added, "Unfortunately, you're looking at 5-6 hours of labor at $180/hr." $900 to start fixing a problem I've been telling them about for years and GM knows about??
Not to mention our transmission just had to get completely replaced and it still doesn't work right. I've seen Customer Service respond to posts here. I'm hoping they see this and can give me a course of action that I can take. A couple weeks ago during a rain (and the car was leaking) the radio started to short in and out. I'm now concerned that this leak is affecting other things in the car.
#445 of 519 Re: 3+ years of major leaks and they still won't do anything [simone_89]
Dec 18, 2012 (8:51 am)
We can certainly understand why you're frustrated and are available to check into this further (although we cannot promise up front what the end resolution will be). Please contact us at socialmediagm.com and include the following information: your name and contact information, the last 8 digits of your VIN and mileage, and a brief summary of the situation so far.
GM Customer Service
#446 of 519 Re: 3+ years of major leaks and they still won't do anything [simone_89]
Dec 21, 2012 (3:14 pm)
I've heard back from GM Customer Service. Basically they reiterated what the dealership said. The channels will have debris build up due to our not getting them cleaned out. The funny part is, is that every time we've taken the car in they said the first thing they did was blow them out. I'm done.
#447 of 519 Re: 3+ years of major leaks and they still won't do anything [simone_89]
Dec 21, 2012 (6:21 pm)
WE too were told this by the dealership and with the first call to GM. I feel this is a part of their script. I'm not sure how many times you've contact them. We pushed the issue and told GM that we were aware of the complaints, etc and GM paid for ALL repairs, the car was in the shop for a long time on and off because the leaks continued. They also rented us a car that totaled over 800. dollars. We no longer have the Outlook. It was a death trap! Despite repairs, problems continued. GM wants to wear you down.... I'm not aware what State you live in but there is a few states there is protection against Secret Warranties which in my opinion is what GM is doing with this horrific known defect. Good luck simone 89.
#448 of 519 Leaking sunroof, after complete computer failure
Dec 27, 2012 (6:05 pm)
Hi, nice to know we are not alone with our lemon of a car. We bought our OL new and within two years it was having problems. My husband nearly lost his life twice when the car suddenly turned completely off while driving 45 mph on a four lane arterial home from work.. no steering, no brakes, nada. After MANY attempts to get help, multiple visits to the Chevy dealer at our own expense, me on the phone endlessly with GM trying to get help (you have to yell finally - no one cares otherwise)we got a GM custmer service person on board, and someone FINALLY decided to replace the car's computer which solved the problem. My husband is lucky to be alive.. at least all the other times it died were either pulling into our driveway or at stop lights. We did have to have it towed home from a vacation when it wouldnt start, so that was fun. We HATED this car at this point, but are stuck with it.
NOW it leaks endlessly. We are in the Pacific Northwest and have had 18 inches of rain this year.. Guess where it all ends up.. INSIDE THE CAR. Comes out the airbag hole, out the seam between the roof material and the plastic of the corner, splashes all over my husbands head if he stops quickly. We've had the Chevy dealer deal with the drain tubes.. AGAIN at our expence $350.. just add it to the rest of the money we've spent. Im all for a class action suit and would gladly sign on. Will watch this forum for details. No one will take responsibility for these cars. We're screwed, essentially. Never buying a GM car again as long as I live. Hope my kids, husband and I live through this car.
#449 of 519 Re: Leaking sunroof, after complete computer failure [tallgolf]
Dec 28, 2012 (6:08 am)
Our apologies that it was a frustrating process to get the computer replacement done, tallgolf, and that now there is a leaking concern on the vehicle. Are you already working with Customer Assistance on the leaking concern? If not and if you would like for us to check into this further, please contact us at socialmediagm.com with more information (including your name and contact information, the last 8 digits of your VIN and a summary of the current concern(s)).
Sarah, GM Customer Service
#450 of 519 Re: Leaking sunroof, after complete computer failure [gmcustsvc]
Dec 28, 2012 (9:43 am)
Hi Sarah, no, we are not working with anyone at this point. Im not sure how it will help... reading this forum, it looks like most never get this water issue fixed. Will be interesting to see how this manefests in future accidents with that side airbag failing to deploy, or suddenly deploying, due to years of water saturation. The Chevy dealer we work with has done what they know to do at this point. We've already spent $350 with them.. not willing to spend more. I'll take your suggestions but I honestly have zero expectations of any help or solution. Sorry.. its just been Hell with this car.