Last post on Nov 24, 2013 at 9:57 AM
You are in the Saturn Outlook
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Saturn Outlook, SUV
#388 of 516 Please read - this legal help against GM may help you.
Jun 05, 2012 (11:06 am)
If you live in California you can contact a lawyer that deals with Product liability. I think it's
against the rules on this site to mention the law firm however it is on the Saturn-Gm Outlook and Arcadia lemons page on Facebook. The law firm gave me permission to mention this firm that is located in San Francisco. I recently contacted them and gave them a wealth of information but unfortunately I don't live in California and the laws don't apply to me. However, they said by all the information on our car I provided them we definitively had a case if we lived in CA. I hope those in California can receive some justice and help with GM. The law in CA is not only Lemon Law but breach of warranty of mercantability. This only applies to certain States. It allows a vehicle owner a repurchase if the vehicle has so many problems that it does not meet the legal standard for ordinary goods of this type.If you go to the Facebook page and scroll down there is a story of a man that lives in California that through the Better Business Bureau and due to the laws that apply GM bought his 2007 Saturn Outlook back, no money out of pocket as he was represented by the BBB. Good luck to those that this law applies to, I hope it's helpful information in this unfortunate, injustice problem we are all facing.
#389 of 516 My 2008 Saturn Outlook won't stop leaking!
Jun 08, 2012 (3:40 pm)
As of next week, I will have had my Outlook in for leaks 5 times. The first was one month after I bought the vehicle. The leak was so bad it had rusted out the back 2 rows of seats. If I had known what I know now, I would have demanded a refund. Now up to the present, the GM dealership is really resisting working with me. Instead the want to blame the reoccurring leaks on the company that just replaced my windshield and the company that installed my aftermarket DVD player. I have definitely learned my lesson with GM. I will never buy another GM vehicle and I will always make sure that others know about my experiences with GM in hopes that they too will avoid this irresponsible car manufacturer!
#390 of 516 Re: My 2008 Saturn Outlook won't stop leaking! [mwh02]
Jun 08, 2012 (4:02 pm)
These are the same reports all over the different websites..just Google leaky sunroofs and you will see. Everyone needs to go online and send in a complaint to all the local and Worldwide news. You can look them up online too. File complaints with the BBB and anywhere you can. Make a lot of noise and maybe, the BIG news station will pick up the story. Then a class action law suit might follow.
#391 of 516 2007 saturn outlook sunroof leak
Jun 13, 2012 (10:05 am)
So nice to know that sunroof leaks were an added feature on the 2007 Outlooks! I had mine in 3 times before the warranty ran out. They told me they couldn't find a leak, but would fix it anyway. Not sure how they did that, but the leak has gone from bad to worse. Before, it would leak down the passenger side windshield, down into the carpet. Last night, it poured in, all over the center console and through the courtsey light on drivers side. My ipad and iphone were on passenger seat, both got very wet. My car smells bad from being wet, and moldy. This is a health hazard, I am allergic to mold. Sounds like this is happening to far too many owners to be ignored. What can we do to be heard?
#392 of 516 Re: I think my leak is fixed.... [joyztoy]
Jun 13, 2012 (10:13 am)
I thought mine was fixed for a year. I had minimal leaking during torrential rain from hurricane last year, but a month or so later (october 2011) it started again, running down the windshield (inside). Last night, we had moderately heavy rainfall and now it is flooding down, and through the courtesy lights. Good luck, I hope yours doesn't start up again as mine did.
#393 of 516 Re: 2007 saturn outlook sunroof leak [ellimac]
Jun 13, 2012 (1:06 pm)
We're sorry to see that you have encountered a leak multiple times in your Outlook. If we can get a Service Request going for you in our department, after which we would begin to work with your dealership towards hopefully getting this resolved, please send the following information to us at socialmediagm.com: your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your preferred dealership.
GM Customer Service
#394 of 516 Leaky Sunroof - 07 Saturn Outlook
Jun 14, 2012 (11:48 am)
I started googling today out of desparation. I've had my outlook in the stop now 5 or 6 times trying to fix the leaky sunroof and I've had it less than a year. They've checked the drains, replaced the windshield, replaced the glass on the sunroof, replaced the seal on the sunroof, and this last time even told me I was just closing it wrong. It's in the shop again now, the dealership having sent it to a body shop because they don't know what else to do. I've had it leak so badly that we literally stepped into water when we got into the car. I have now had bronchitis 3 times since we got the car last November. Related, I'm not sure. But I will say that I am highly allergic to mold and mildew. Does anyone have any suggestions on what to do next?
#395 of 516 Re: Leaky Sunroof - 07 Saturn Outlook [thegumbogirl]
Jun 14, 2012 (1:07 pm)
My suggestion is to get as educated as you can! GM is very much aware of the leaks. They even have staffed people to monitor this site as you can see. There was a service bulletin to extend the drain tubes to prevent the leaks however, that as you well know didn't work. We have had the same repairs done as you have and still have electrical issues. Research this site as best as you can before talking with GM. I wrote letters to the Attorney General , BBB and NHTSA.
Secret Warranty information:
Car Warranties, Recalls and Lemon Laws
Sometimes a manufacturer makes a design or production mistake on a motor vehicle. A service bulletin notifies the dealer of the problem and how to resolve it. Because these free repairs are not publicized, they are called "secret warranties." The National Highway Traffic Safety Administration maintains a database of service bulletins filed by manufacturers.
If you have a problem with a vehicle that is a safety hazard, check whether the manufacturer has recalled your vehicle. Click on Recalls or call NHTSA at 1-800-424-9393.Hazards that aren't listed should be reported to your dealer, the manufacturer of the vehicle, and NHTSA. If a safety-related defect exists, the maker must fix it at no cost to you-even if your warranty has expired.
If you have a vehicle with a unique problem that just never seems to get fixed, you may have a lemon. Some states have laws concerning lemons that require a refund or replacement if a problem is not fixed within a reasonable number of tries or if you haven't been able to use your vehicle for a certain number of days. Contact your local consumer protection office to learn whether you have such protections and what steps you must take to solve your problem. If you believe your car is a lemon:
Give the dealer a list of the problems every time you bring it in for repairs.
Get and keep copies of the repair orders listing the problems, the work done, and the dates the car was in the shop.
Contact the manufacturer, as well as the dealer, to report the problem. Check your owner's manual or the directory for the auto manufacturers.
Help other consumers avoid purchasing your lemon by registering it at safetyforum.com.
The Center for Auto Safety gathers information and complaints concerning safety defects, recalls, service bulletins and state lemon laws.
Also, there is a forum on Facebook http://www.facebook.com/groups/180757711936865/.
Good luck to you and stay strong!
#396 of 516 Re: Leaky Sunroof - 07 Saturn Outlook [nancy1960]
Jun 14, 2012 (1:49 pm)
Thank you so much for your feedback! I'm going to research all of those things tonight!
#397 of 516 Re: Leaky Sunroof - 07 Saturn Outlook [thegumbogirl]
Jun 14, 2012 (1:58 pm)
We're sorry to see that you have had to revisit the dealership so many times on this leaking concern. Have you opened a case through Customer Assistance at this point? If we can do so for you, please send the following information to us at socialmediagm.com: your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your dealership.
GM Customer Service