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Sunroof leak on my Saturn Outlook

487 messages,  Last post on May 13, 2013 at 5:35 PM

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What is this discussion about? Saturn Outlook, SUV

Messages Page 38 of 49

#369 of 487 Re: Saturn Water Leak [domp] by echelon079

May 09, 2012 (3:29 pm)

Replying to: domp (May 08, 2012 6:19 am)
So our 2007 sunroof just started leaking water. We purchased the car certified pre owned for a GM dealer and now are being told that our dual sunroof was not factory installed. This is an OEM sunroof, it looks exactly as any other setup in in that vehicle. Has anyone else ran into this?

#370 of 487 Re: Saturn Water Leak [gmcustsvcsarah] by deathtrap2007

May 09, 2012 (6:10 pm)

Replying to: gmcustsvcsarah (May 01, 2012 9:49 am)
My Saturn Outlook 2007 is a Death Trap:
 
Last night while my family and I were driving back home we almost died thanks to my leaky roof...
We left the restaurant and I noticed that there was water coming in on the front airbag column this was supposed to be fixed in 2008 by the dealer, and I'm not sure for how long this has been going on. We take care of our car and only have around 37,000 miles on it since 2007.
 I was driving around 45 MPH and the steering on it stopped working, I mean I could not turn the thing ½” either way...there were cars going around me since it conveniently happened while driving slightly down hill and around a curve.
 
After reading online this seems to be a huge problem and I wonder how many people have to get in a crash or die before GM will release a recall.
I will never purchase another GM vehicle again. I'm going to drop this $33,000 piece of crap at the dealer this weekend and hope I don't get screwed.
I will not let my wife drive it period...and I hope we don't die because of this problem. The only thing that helps me sleep a bit easier is the fact that I did not pay the extra $10,000 for the Acadia when the people who bought that will have the same problems for a greater cost.

#371 of 487 Re: Saturn Water Leak [echelon079] by gmcustsvc

May 10, 2012 (7:10 am)

Replying to: echelon079 (May 09, 2012 3:29 pm)
echelon079,
Thank you for taking the time to post your concerns. Can you please email me directly with your VIN, current mileage, and the name of your dealer? I would like to look into this further.
Christina
GM Customer Service
SocialMediaGM.com

#372 of 487 Re: Saturn Water Leak [deathtrap2007] by domp

May 10, 2012 (7:34 am)

Replying to: deathtrap2007 (May 09, 2012 6:10 pm)
I agree. 12hours after leaving the dealer and over $1500 poorer, I'm again stuck on the side of the road trying to coax my car out of first gear before turning onto a 50mph road. Should've gone straight to from the dealer to trade it in. Perhaps I'll get lucky and get rear ended next time this happens. 1) at least it'll be covered by insurance since GM won't help and 2) perhaps that would bring added attention to these problems.

#373 of 487 Re: Saturn Water Leak [deathtrap2007] by gmcustsvcsarah

May 10, 2012 (9:04 am)

Replying to: deathtrap2007 (May 09, 2012 6:10 pm)
deathtrap2007,
 
I'm sorry to read about the situation with your Outlook while you were out on the road, and that you have decided to trade it in this upcoming Saturday. I hope that any hunt for a replacement vehicle goes smoothly, and if we can answer any questions we're happy to assist. Email us at socialmediagm.com
 
Best,
Sarah
GM Customer Service

#374 of 487 Re: engine not turning off [worried16] by soccermom603

May 10, 2012 (1:53 pm)

Replying to: worried16 (Apr 23, 2012 10:09 pm)
Holy I am having the same exact problem with my 2007 Saturn.... It is shorting something and draining my battery. I think it is from the leaking sun roof. In the last 3 weeks I have dropped $2,000.00 into it or more.. Let me know what you find out please.

#375 of 487 Re: engine not turning off [soccermom603] by domp

May 11, 2012 (6:39 am)

Replying to: soccermom603 (May 10, 2012 1:53 pm)
My 2007 was also draining the battery so sounds like it may be the same issue. I'm told front drain tubes are one issue (in my case covered by by GM - not sure if it was a recall or warranty). Those soaked my floors seats and headliner around the sunroof. The new issue is supposedly around the rear moonroof I think. Not covered by GM at all - $1500+ so far (no help with that from GM, dealer, or customer service) and there is still a shifting issue so expecting the bill to go even higher.
 
Odd that their saying the front sunroof drains onto the floor and seat but this water problem is completely different (therefore not covered) and travels from the rear moonroof goes past the front sunroof, past the seat, past the floors, all the way to the engine compartment.
 
Might want to try customer customer service for the heck of it - I think some have had some help.

#376 of 487 Re: engine not turning off [domp] by nancy1960

May 14, 2012 (12:03 pm)

Replying to: domp (May 11, 2012 6:39 am)
FOLKS~ I believe that no doubt the water leaks are under the Secret Warranty - what do you think ? It's way overdue but it's time to become proactive as a group.....
 
Keywords: Manufacturers often stonewall the consumer over secret warranties knowing that many consumers will give up in utter frustration and go away mad. Don't.
 
Tell the local media about your secret warranty problem. Many consumers get reimbursed because a local Action Line, newspaper or television station starts to take an interest in a secret warranty. After all, if a manufacturer is trying to keep a secret warranty secret, the last thing the company wants is publicity on the secret warranty. A particularly good strategy is to announce the formation of a group to expose the particular secret warranty affecting your car. Even if the group is small as you and your neighbor, a group is powerful and attracts more attention than an individual.
  
Small Claims Court
Manufacturers often stonewall the consumer over secret warranties knowing that many consumers will give up in utter frustration and go away mad. Don't. Take the documentation on the secret warranty and your repair efforts to small claims court. At this point, it's the manufacturer who often gives up knowing that the legal rights are on the consumer's side. The manufacturer relies on its own complaint handling mechanism to wear down consumers. once you show you won't be beat by the manufacturer's complaint handling mechanism, you should succeed. The manufacturer will finally recognize its responsibility for the defect in your car and reimburse you.
  
Conclusion
The squeaky wheel gets the grease. The consumers who complain the loudest get reimbursed under secret warranties. The good customer who goes away quietly gets ripped off. Until auto companies wake up and realize that consumer protection is good business, consumers have to be aggressive or they will wind up paying for an auto company's mistake. Since billions of dollars in repairs are covered by secret warranties, the total benefit to consumers in exercising their rights is enormous.

 
Secret warranties are a multi-billion consumer abuse. Every auto company makes mistakes in building cars. Whether they are design defects that affect every car or whether they are manufacturing defects which affect only some cars, they must be repaired. The only question is who pays for the manufacturers' mistakes, the manufacturer or the consumer. Although the auto manufacturer often establishes a secret warranty to pay for the repair, all too often it is the consumer who pays for the manufacturer's mistake because the consumer never finds out about the secret warranty. That's wrong and the Center for Auto Safety wants to change it.
  
In a 1987 report the Center for Auto Safety (CAS) created national headlines by identifying 10 exemplary secret warranties covering 30 million vehicles and $3 billion in repair costs. Yet this is but the tip of the iceberg for we estimate that at any one time over 500 secret warranties exist for all auto companies. According to a Toyota whistleblower who provided a complete list in May 1988, Toyota alone had 41 secret warranties at that time.
  
By exposing secret warranties, CAS forces manufacturers to pay for their mistakes and creates a strong incentive for them to build better cars in the future. once secret warranties are disclosed, consumers will save hundreds, if not thousands, in repair bills on their personal cars. Spurred on by CAS exposes, state legislatures are moving to pass secret warranty disclosure laws that will protect consumers. Until then, consumers must rely on the strategies suggested in our book, Little Secrets of the Auto Industry, to discover and use secret warranties to pay for repairs in their vehicles.
  
What is a secret warranty?
Auto companies hate the term secret warranties. They call them policy adjustments, good will programs, service campaigns or extended warranties . But whatever they are called, they are a longstanding industry practice. When a car company has a major defect that occurs after its written warranty expires, it establishes an adjustment policy to pay for repairs rather than deal with many thousands, if not millions, of complaints on a case by case basis. But the auto company communicates the policy only to regional offices and not even always to its dealers. The auto manufacturers never notify the consumer; so only the consumer who complains loudly enough gets covered by the secret warranty. Other consumers end up bearing the costs of the manufacturer's mistakes.
  
Examples of Secret Warranties
CAS has documented case after case of secret warranties since our founding in 1970. one of the first and most famous was Ford's J-67 Limited Service Program which covered rust on 12 million 1969-72 cars and trucks. In this case a bulletin which went out only to Ford regional offices stated, "This is a limited service program without dealership notification and should be administered on an individual complaint basis." Under this program, Ford would pay up to 100% to repair rust and paint damage on its vehicles even if it cost over a $1000.
  
CAS has uncovered secret warranties on all auto companies with little differences between them. A 1972 Mazda secret warranty bulletin doubled the coverage for rotary engine damage but cautioned, "Since this is a temporary program which may be terminated at [any] time, owners are not to be informed of the extended coverage." Honda had secret warranties on head gaskets and rusting fenders in the mid-1970's; Chrysler had rusting fenders on Volares and Aspens in the late 1970's; GM had the transmission secret warranty caused by a ban on sperm whale oil as a lubricant; Peugeot and Subaru both covered defective head gaskets; and VW covered valve stem seals.
  
Secret warranties soared after 1980 when the federal government dropped all efforts to ban them. GM had a 5 year/50,000 mile secret warranty covering repair of defective rack and pinion power steering systems on all 16 million of its 1981-88 front wheel drive cars. Toyota covered pulsating brakes on its 1983-86 Camry in a $100 million secret warranty. Ford never told owners of its 1985-92 F-series pickups that America's most popular truck had peeling paint because Ford skipped the primer layer. According to Nissan documents provided to CAS by a whistleblower in 1990, Nissan had at one time up to 48 secret warranties covering various cars and trucks.
  
There is no doubt that auto manufacturers presently have many other secret warranties. However, assessing how widespread secret warranty programs are is difficult because these programs, by definition, are not intended for public disclosure. Since CAS began exposing secret warranties more widely in the 1980's, the auto makers having gotten better at keeping them secret. Even CAS can no longer get lists of secret warranties to disclose. one Honda insider to

#378 of 487 Re: engine not turning off [domp] by bubbles1956

May 16, 2012 (7:31 am)

Replying to: domp (May 11, 2012 6:39 am)
I got GM to pay for my moonroof lining. After two times bringing in my car and they couldn't find the leaks...they paid for the $400 plus repair of replacing the liner. The first time I took my car in last year they told me it might be the drain tubes getting dirty. That never sounded right to me anyway since I only opened that sunroof maybe twice in the 4 years I had it. I still think if everyone sent a letter to the National news and talked to a lawyer about a class action law suit...something might be done.

Messages Page 38 of 49

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