Last post on Jun 11, 2013 at 8:44 PM
You are in the Saturn Outlook
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Saturn Outlook, SUV
#359 of 490 Re: Saturn Water Leak [worried17]
May 02, 2012 (8:55 am)
We had the same problems with the rear hatch, etc.... It turned out that our fuse box was flooded as well as our rear hatch motor. It''s extremely dangerous and grateful our car died in our driveway and that the fuse box didn't give out while we were driving, it could have been deadly.
Bottom line, these drain tubes cannot handle large amounts of water despite multiple repairs = faulty product as well as extremely dangerous. I'm so sick and tired of GM and repair shops treated as all as if we were idiots, talking down to us and giving us lip service. Like it says in the "Secret Warranty" this actions are designed to break us down.... We're not broken and will continue to fight this injustice.
#360 of 490 Re: Saturn Water Leak [nancy1960]
May 02, 2012 (10:17 am)
I agree - this a serious safety issue. There have been times when I can't accelerate to the speed of traffic coming behind me since the car won't get out of first gear. Or pulled the key out of the ignition and left a car still running.
#361 of 490 Re: Saturn water leak issues [gmcustsvcsarah]
May 02, 2012 (11:22 am)
It rained last night and needless to say my first stop this morning was to the dealership. Water again through the back up sensor/light and by the front passenger pillar. I broke down in tears at the dealership because I am DONE!!! It will be my sixth time trying to get this fixed, and my family cannot continue to live through this. My son had to put a towel over him on his way to day care and he was still soaked.
My GM case is still open and I left a very emotional message for my rep. I know she didn't deserve some of the "colorful" words I left on her voicemail but I can't deal with this anymore. I just want my vehicle not to leak! My back up sensor was almost hanging from the headliner this morning so now I am even more concerned about electrical issues beyond those caused by water in the fuse box. My service agent at the dealership also view the water streaks that are visible when you open the door and look at the side of the dashboard.
#362 of 490 Re: Saturn Water Leak [worried17]
May 02, 2012 (1:46 pm)
This is just so incredibly stressful and frustrating....the news just keeps getting worse......MASSIVE RUST. We are lucky in the fact that the GM service tech and manager are actually being really nice and truly WANT to help us - the upsetting part is that they are saying their hands are tied in that they can only do what GM allows them to do even though they want to do more to help. For example, we call GM and tell them this will be the 4th time the vehicle has had leaking problems and they say bring it in and they will have the shop inspect the vehicle....come to find out, the vehicle was NOT inspected, they opened the sunroof and saw that the drain tubes were "clogged" - end of inspection - they did not inspect the car ANY further for anything else...despite the fact we told them that water was found throughout the entire car and we are having countless electrical problems...they see the drain tubes clogged and automatically assume that is the problem - end of story and they don't look at anything else. They are not able to reproduce the electrical issues of the windows not working, the hatch intermittently not working, my car staying on after the keys are out and they have no explanation for any of that and are refusing to tie the water leak to the electrical issues. Then we have someone telling us that the drain tubes being clogged is our fault because we are supposed to be doing routine maintenance on the drain tubes - WHAT!!! and they are not going to cover the repairs. How can the drain tubes be clogged if we never open the sunroof and it is not near any trees and where the heck does it say we are supposed to conduct routine maintenance in cleaning out the sunroof drain tubes and the roof leaking has been repaired 3x in the past how come no one ever informed us of that fact? Then GM escalates our claim because we are furious at this point and we get the call that they will cover the repairs of everything but that we have to pay for the labor costs...WHAT!!!! I don't think so!
So we told the service rep to PLEASE inspect the car - the WHOLE car and barely into the inspection, what do they find - massive rust in one spot - JOY...they informed us this is a big problem....so we tell them that we informed the dealership many moons ago that we found rust all over the place on the floorboards under our tracks for our center captain's chairs (where there was water in the floorboards)...they at the time told us that it was "normal"...and so we informed the service tech to PLEASE inspect the WHOLE car for further rust issues. We also asked AGAIN for them to check the fuse box and the electrical components for any water damage - still don't think they have even done this yet. This is a no brainer to me....the car has been leaking for YEARS off and on, they did not fix it correctly the past THREE times it was in and now we have massive rust. Rust can affect the integrity of the car - what if we have massive rust in other locations in the car - what if we get into a car accident and are hit in one of those areas and the area gives way due to it being compromised with rust damage eating through the metal? So they said this is turning into a huge problem and now have to basically hunt throughout the entire car and order all kinds of special parts in order to replace all the rusted out metal on the body. If they had just fixed this properly the FIRST time it had been brought in, we would not be in this situation
#363 of 490 Re: Saturn Water Leak [worried17]
May 03, 2012 (6:42 am)
I'm told there are more than just the two drain tubes in the sunroof area. Those were suppedly fixed by the bulletin repairs, but the drain tubes that are causing all of my problems now are different drain tubes and are not covered by any bulletins. I don't live near any trees, pine or otherwise, so what debris could be causing these problems?
Might want to check youtube as well before your next shop visit. There is something else besides the fusebox that gets flooded that you might want to have checked - I think it's power steering related.
Congrats on getting some coverage from GM - but I agree, that's not enough. I've had no luck at all yet - from GM or the dealer. Haven't tried the legal route or news route yet.
May 03, 2012 (12:13 pm)
My husband and I are in absolute shock right now - yesterday the dealership informed us that they had found rust and carried on a lengthy conversation as to where the rust was found and that this was now a warranty issue and they would need to order some parts and they put us back into a rental car - I then called and told them I am worried about them finding rust because we found rust on our seat tracks several years ago and I was concerned about the safety....today, my husband called to get an update on the rust situation and both the manager and tech both said, what rust? They told my husband that he must have mis-understood and they were talking about debri - debri does not sound the same as the word rust and why in the world would they go into a lengthy explanation as to where the rust was found and that it was now a warranty concern - they then stated they never talked about rust and never had that conversation with my husband. I even called and spoke with them about and said, my husband told me that you found rust and explained my concern about rust being found in the car several years ago.....I have NEVER, in my entire life had someone attempt to cover something up like this - they have completely changed their story, are stating they never had any conversations about rust and warranty with either one of us. I am totally flabbergasted and in shock. How can people do that???? My husband is trying to find out if his office phones have a recording built in mechanism because he called from work when they had this discussion yesterday. I know this was going to be tough but never in a million years ever thought that lying and covering up would occur - totally blown away
#365 of 490 Re: holy cow [worried17]
May 03, 2012 (2:45 pm)
well we are officially done with dealing with this - it appears the tech who spoke with us about rust yesterday is stating that conversation never happened and for whatever reason, he made a mistake and doesn't want to admit to it, at least the manager is taking full responsibility for what occurred stating there was some form of miscommunication- we have lost all faith and respect on their communication methods and how they handle situations and just plan on finishing up the car and figuring out if we dump the car or take it to a ma/pa shop far, far away from any GM or other corporate dealership... - done with this whole mess
#366 of 490 Mystery question
May 08, 2012 (4:01 am)
We dropped our truck for the 6th time. ANY clues on what exactly fails after 2-3 years to cause this leak? Obviously when I rolled out it off the dealership floor it didn't leak. I have had so many fixes to my sunroof system I believe it is something beyond that. Yes, I get it is probably a design defect somewhere, but why didn't it occur on day 1? I live in MN where thunderstorm and downpours are a common and the drain tubes were able to handle the overflow until last fall. And then the leaking gradually became worst and worse. So the mystery question again: What failed?
#367 of 490 Re: Saturn Water Leak [domp]
May 08, 2012 (4:51 am)
Send a letter to all the National News companies about this problem. If everyone did this, then it would actually get looked at. Send a letter to your Senator and congressman as well as the Attorney General. Just type out everything and mail the same letter to anyone and everyone you can. Once we all do this, someone will take notice and bring GM down for this mess. The National news can do this better than anyone else I can think of. The one who had three problems in the first year can still file a lemon law claim...just try...it doesn't hurt and that is one more company involved and documented with this problem. It is pretty bad when you have to either keep your car covered or put landscaping plastic and duck tape around the sunroof to keep dry. I traded my Outlook in after they fixed it the third time...and they paid for the third visit. I would tell the dealer that they "fixed" the problem twice and it still leaks, you want a refund or for them to fix it for free this time. I had to go to GM, Sarah, who advanced my complaint higher and they paid for the moonroof seal. I traded that car in while I knew it was still fixed. I was one of the lucky ones. Just everyone needs to get those letters out if you want help down the road.
#368 of 490 Re: Saturn Water Leak [bubbles56]
May 08, 2012 (6:19 am)
Thanks for the suggestions. Still hoping customer service will help. It's my two week anniversary now that the dealer has had my car.
I really don't see why GM wouldn't handle this issue better. GM must know this is a chronic issue - just a few minutes on edmunds, nhtsa, youtube, facebook, and the saturn outlook boards and the outlook clone sites and it's clear how big of an issue it is. They're going to wait until the leak causes significant damage to the car instead of dealing with the leak sooner? I don't get it - is this a way to get more service $$$ at the expense of the cars reputation, resale value and GMs reputation?
Sad, but is it going to take a string of accidents and injuries from the enging running, shifting, power steering, etc. issues before this gets addressed by GM properly?