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Sunroof leak on my Saturn Outlook

51 messages,  Last post on Oct 17, 2009 at 4:00 PM

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#35 of 51 Re: So far... [martine4] by rwren Jun 24, 2009 (5:23 pm)
Replying to: martine4 (Jun 24, 2009 11:18 am) I sent an email to the GM and service manager letting them know that this is my third saturn I have purchased from them and I don't have the money to waist trying to problem solve. He called and left me a message and asked that I bring it in and they would do what they could. I told him that I would try to have the windshield resealed first since that is a service they don't do at my dealership. I found a place that can use compressed air and some kind of foam to detect leaks. If I don't find anything I will bring it in to them and have them look at it. If you find a solution to the water leaking please respond to this thread.
#36 of 51 Re: So far... [worriedowner2] by njgal99 Jul 28, 2009 (6:37 pm)
Replying to: worriedowner2 (Jun 07, 2009 10:16 am) I am currently working on a buyback for my saturn outlook through a lemon law attorney. It is no cost to you. the sunroof leak in my car was chronic-every 3 months back to the dealer to be cleaned out-and the carpet was moldy-I have not received the check yet---allegedly this week---does anyone have an opinion on buying another outlook? Replies to this message: khooks (Aug 31, 2009 11:40 am)
#38 of 51 Re: So far... [njgal99] by khooks Aug 31, 2009 (11:40 am)
Replying to: njgal99 (Jul 28, 2009 6:37 pm) What has happened to your buyback situtation.   I have a 2008 Outlook and am now with BBB trying to get the situation corrected. Need help, can you give me any advise.
#39 of 51 Re: sunroof leak on my 2007 saturn [lakegal] by unfancynancy Oct 05, 2009 (5:04 pm)
Replying to: lakegal (Jun 16, 2008 2:16 pm) I have a 2008 Saturn Outlook and recently had some major leaking problems (like having to hold a cup to catch a lot of water!) I turned the corner and my car sounded like a bucket of water sloshing from side to side. That same evening, water started leaking through all the seams in the front of my car (ie: the airbags on the side columns, the 3 buttons used for remote openers, my visor and the emergency brake area etc... ) I also had warning lights and alarms going off because there was water in my electrical system! I had the car towed to the Saturn dealership and they claimed it was a problem with the drain flaps. They said they removed the flaps to solve the problem. They also had to remove the carpet from my car and suck out all the water then let the carpet dry (still drying...). I asked about replacing the drains with longer ones which seams to have helped in some situations. Saturn didn't feel that was necessary; removing the flaps should do the trick.   I mentioned to the dealership that I have read about this problem online and it appears that it had happened to several other people from around the country. Saturn 'wasn't aware that there was any problem' (even though some owners have filed a lemon law claims and others are getting attorneys involved to resolve their issues with the Outlook).    I called the Saturn Corporation to ask if we could discuss an extended warranty. I love this car and I wanted to know that if I kept it and down the road something happened related to the current water dammage, I would be covered. Saturn's reply "We understand your frustration however, Saturn is not prepared to take this any further." After a bit of 'discussion' they hung up on me! What?   So, I am here to post my 'opinion' on the Saturn Outlook and the HORRIBLE Customer service.   It is a beautiful car and overall I love it. I just wouldn't recommend it and I wouldn't buy it if I had the choice again. Replies to this message: alman08 (Oct 12, 2009 8:05 am) lakegal (Oct 13, 2009 8:33 am)
#43 of 51 Don't buy an Outlook by texasdj Oct 08, 2009 (12:47 pm)
I have had an 08 outlook with sunroof for 15 months. During that time, it has been at the dealer 5 times to repair water leaks. They said it was sunroof drains. They were too short or clogged. Those were fixed. But at next rain, the headliner above the mirror and floor on front passenger side were soaked. Back to dealer i went where on 3 more occassion they said it was a windshield leak. The probelm still persist and I am completely frustrated with dealer and GM customer service who were no help at all. My next step is to get an attorney. Seems like a recall of all these vehicles are in order.
#44 of 51 Re: sunroof leak on my 2007 saturn [unfancynancy] by alman08 Oct 12, 2009 (8:05 am)
Replying to: unfancynancy (Oct 05, 2009 5:04 pm) "I mentioned to the dealership that I have read about this problem online and it appears that it had happened to several other people from around the country. Saturn 'wasn't aware that there was any problem' (even though some owners have filed a lemon law claims and others are getting attorneys involved to resolve their issues with the Outlook). "...   that's why they're all going out of biz! bad business practice. Replies to this message: lakegal (Oct 13, 2009 8:33 am)

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