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Sunroof leak on my Saturn Outlook

487 messages,  Last post on May 13, 2013 at 5:35 PM

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What is this discussion about? Saturn Outlook, SUV

Messages Page 34 of 49

#330 of 487 Re: Saturn Outlook Multiple Water Leaks [gmcustsvcsarah] by leakysaturn

Apr 25, 2012 (9:50 pm)

Replying to: gmcustsvcsarah (Apr 24, 2012 9:56 am)
I am also having this issue on a 2007 outlook that I bought 3 months ago. I just found out from dealer I need to pay 2000.00 to start work on it. Passenger side roof is leaking, we think. the air bag light is intermittent...does it work? The car won't shut off at times. I was stuck with a running car in my garage for 20 minutes. I can see that there is NO fix for this. What do I do? I don't have 2,000 dollars, and I can't sell it now that I owe 25,000 dollars. Extended warranty doesn't cover water damage. PLEASE help. What do I do? Please tell me people have recieved help with this. Please respond!

#331 of 487 sunrook leak by ken1989

Apr 26, 2012 (5:06 am)

Just took my 2008 Saturn Outlook to the Chevorlet dealership for the third time for leaks in the sun roof. Water is leaking from the left and right support post, thru the air bag plug on the post and from across the entire top of the sunroof. Chevorlet tells me its not covered by warrenty. I am now having electrical problems with the car, motor continues to run with key in hand. I am also concered that the delivery system for the air bags has been compromised.

#332 of 487 Re: Saturn Outlook Multiple Water Leaks [leakysaturn] by gmcustsvcsarah

Apr 26, 2012 (6:06 am)

Replying to: leakysaturn (Apr 25, 2012 9:50 pm)
Good morning leakysaturn,
 
If you haven't done so already, you can contact us via email at socialmediagm.com. Please include the following information: your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, the name of your involved dealership and a brief summary of the situation. My coworker Christina will assist you further by setting up a Service Request and further evaluating any available options; we cannot promise what the result will be up front, but we will certainly look into it.
 
All the best,
Sarah
GM Customer Service

#333 of 487 Re: sunrook leak [ken1989] by gmcustsvcsarah

Apr 26, 2012 (6:20 am)

Replying to: ken1989 (Apr 26, 2012 5:06 am)
ken1989,
 
I am sorry that you have had to make multiple trips in to have this looked at. If you would like for us to look into this further with you, please send an email to socialmediagm.com with more information (include your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, the name of your dealership and a summary of your visits - include information on how much you paid, dates, etc).
 
Best,
Sarah
GM Customer Service

#334 of 487 Re: Saturn Outlook Multiple Water Leaks [leakysaturn] by nancy1960

Apr 26, 2012 (9:26 am)

Replying to: leakysaturn (Apr 25, 2012 9:50 pm)
Leakysaturn, Our car is also a 2007 and we purchased it only 9 months ago as well and we too have a high loan on it. Our car has been in the shop for over 60 days since the end of January and continues to be in the shop and can relate to your worries. Check to see if your car had the Bulletin repairs - click on my name to see posts that have the info. The repairs done to prevent these leaks did not work... take the time and read the posts, prepare yourself with information before talking to GM about these problems, it helps to be informed. We too purchased a extended warranty to prevent us from hefty repairs and expected normal maintenance cost, however, none of us were prepared for our beautiful cars to leak. Your car has all the classic symptoms, unfortunately. Please take the time to make complaints to your Attorney General, BBB and NTSHA. At this point, I believe GM is stringing loyal customers along - they pay to put a bandage on it and the leaks continue and then they stop. Our cars are unsafe and need to be reported. Again, I recommend you research this to be armed with knowledge. This past 3 months has been beyond stressful and I continue to be blown away that GM has not come up with a permanent fix and so many people have been affected by this well documented problem that
GM is fully aware of.

#335 of 487 Re: Saturn Outlook Multiple Water Leaks [gmcustsvcsarah] by nancy1960

Apr 26, 2012 (9:32 am)

Replying to: gmcustsvcsarah (Apr 26, 2012 6:06 am)
It's pretty clear Sarah we all need to know what the appropriate fix is for these problems. Again, where does all the information about these endless water leaks go - I'm sure at this point the data base is overloaded with these complaints and as all we want is a fix so we can carry on with our lives. The bandage repairs obviously are not working. What is GM doing to step up to the plate and deal with this this head on??

#336 of 487 Re: Saturn Outlook Multiple Water Leaks [nancy1960] by domp

Apr 27, 2012 (1:11 pm)

Replying to: nancy1960 (Apr 26, 2012 9:32 am)
Ditto on the sunroof leak. This time (been in for leak repairs several times before - but those were covered by warranty) water is leaking on the fuse box. Won't shift out of first, continues to run after key is removed. Bill is up to $1000 so far, and not even sure if the shifting/running issue has been fixed.
 
Emailed GM customer service. At the VERY least I would think GM would cover the $500 they're charging me to fix the leak they've "fixed" several times in the past.

#337 of 487 Still a problem by crazyoutlook

Apr 28, 2012 (6:47 am)

Good morning Saturn outlook owners. I started in on this post over a year ago do to my frustastion with what I thought was going to be a reliable and safe vehicle for my wife and three children. The problems started almost immediately after purchasing it. Broken side mirror motor, leaking water from roof rack, power steering leak, seized transmission shifter in cold weather ( due to excess moisture, go figure), sway bar end link replacemant, auto lift gate motor failure which gave me a concussion and almost killed my 1 year old. I want to know when GM is going to do right by recalling all Saturn outlooks. Thank you Sarah for always replying to these posts. I think that it is time to see action however!

#338 of 487 Leaky sunroof now electrical problems by elasko

Apr 29, 2012 (11:24 am)

We are in the same situation. It started with a leaky sunroof and has progressed to all kinds of electrical problems. The remote start does not work, power tailgate does not work and only one stereo speaker works. The stereo goes on when vehicle is shut off, vehicle does not shut off at times. I am sure I'm forgetting other problems we have had. Its too bad we are having all of theses problems because we really like our Outlook. Our local Chevy dealer is no help at all, just gives us outrageous quotes for repairs that we cannot afford or have faith that they will permanently fix the problems.
Any info on recalls or service bulletins would be appreciated

#339 of 487 Re: Leaky sunroof now electrical problems [elasko] by nancy1960

Apr 29, 2012 (12:27 pm)

Replying to: elasko (Apr 29, 2012 11:24 am)
Welcome to the club elasko that NO one wants to join ! There are two bulletin’s #10-08-67-001 A and 08207A. Do you know if you had these repairs done? Most of us have and the repairs failed as you can see by reading all the posts. I hope this info. is helpful.
***********************************************************
September 2008
Dear General Motors Customer:
 
We have learned that your 2008 model year Buick Enclave or 2007-2008 model year GMC Acadia or Saturn OUTLOOK, equipped with a sunroof, may have a condition in which water is not properly drained away from the sunroof. If this condition were to occur, water may enter the interior of the vehicle and dampen the carpet, upholstery, and other interior components.
 
Your satisfaction with your Buick Enclave, GMC Acadia, or Saturn OUTLOOK is very important to us, so we are announcing a program to prevent this condition or, if it has occurred, to fix it.
 
What We Will Do: Your GM dealer/retailer will install drain tube extension assemblies and ensure that the water drains properly. This service will be performed for you at no charge until September 30, 2009 .
 
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer/retailer as soon as possible to schedule an appointment for this repair. By scheduling an appointment, your dealer/retailer can ensure that the necessary parts will be available on your scheduled appointment date.
 
Customer Reply Form: The enclosed customer reply form identifies your vehicle. Presentation of this form to your dealer/retailer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the form and mailing it back to us. If you have any questions or need any assistance to better understand related repairs, please contact your dealer/retailer.
 
If you have questions related to a potential reimbursement, please contact the appropriate Customer Assistance Center at the number listed below.
 
Division
 Number
 Text Telephones (TTY)
  
Buick
 1-866-608-8080
 1-800-832-8425
  
GMC
 1-866-996-9463
 1-800-462-8583
  
Saturn
 1-800-972-8876
 1-800-833-6000
  
Guam
 1-671-648-8450
   
  
Puerto Rico - English
 1-800-496-9992
   
  
Puerto Rico - Español
 1-800-496-9993
   
  
Virgin Islands
 1-800-496-9994
   
  
 
Courtesy Transportation
If your vehicle is within the New Vehicle Limited Warranty your dealer/retailer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership/facility for this repair. Please refer to your Owner’s Manual and your dealer/retailer for details on Courtesy Transportation.
 
We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many miles of enjoyable driving.
 
Scott Lawson
 
General Director,
 
Customer and Relationship Services
 
Subject: 08207- Sunroof Water Leak - Install Drain Tube Extensions
Models: 2008 Buick Enclave
 2007-2008 GMC Acadia
 2007-2008 Saturn OUTLOOK
 Equipped with a Sunroof
 
---------------------------------------------------------------------------------
 
THIS PROGRAM IS IN EFFECT UNTIL SEPTEMBER 30, 2009.
Condition
Certain 2008 model year Buick Enclave; 2007-2008 model year GMC Acadia and Saturn OUTLOOK vehicles equipped with a sunroof may have a condition in which water is not properly drained away from the sunroof. If this condition were to occur, water may enter the interior of the vehicle and dampen the carpet, upholstery, and other interior components.
 
Correction
Dealers/retailers are to install drain tube extension assemblies, and ensure that the water drains properly.
 
Vehicles Involved
Involved are certain 2008 model year Buick Enclave; 2007-2008 model year GMC Acadia and Saturn OUTLOOK vehicles equipped with a sunroof and built within these VIN breakpoints:
 
Year Division Model From Through
 2008 Buick Enclave 8J100004 8J168550
 2007 GMC Acadia 7J100150 7J175624
 2008 GMC Acadia 8J100942 8J168630
 2007 Saturn OUTLOOK 7J100003 7J175620
 2008 Saturn OUTLOOK 8J100640 8J168626
  
Important: Dealers/retailers are to confirm vehicle eligibility prior to beginning repairs by using the system(s) below. Not all vehicles within the above breakpoints may be involved.
 
- GM dealers and Canadian Saturn/Saab retailers should use GMVIS.
- Saturn US retailers should use the 'Investigate Vehicle History' link on the Global Warranty Management application within DealerWorld.
 
For dealers/retailers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the applicable system listed below. Dealers/retailers will not have a report available if they have no involved vehicles currently assigned.
 
- US GM and Saturn dealers/retailers - GM DealerWorld Recall Information
- Canadian GM/Saturn/Saab dealers/retailers - GMinfoNet Recall Reports
- Export dealers - sent directly to dealers
 
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
 
Parts Information
GM, Saturn/Saab Canada Only - Parts required to complete this program are to be obtained from General Motors Service and Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
 
Saturn US Only - A pre-shipment of the required parts to perform this repair has been sent to involved Saturn US retailers from Saturn Service Parts Operations (SSPO).
 
Part Number
 Description
 Qty/ Vehicle
  
25930220
 Tube, Sun Rf Hsg RR Drn
 2
  
To Be Obtained Locally
 Tie Straps
 8
  
 
Service Procedure
Important: Before lowering the headliner, please perform the following steps to avoid damage to the interior trim.
 
On the assist handle, use a small screwdriver to open both screw covers by prying carefully from the inboard edge. Remove the screws.
 
On the "A" pillar and "D" pillar, use a small screw driver to open the screw cover by prying carefully from the bottom edge. Remove the screws.
On the "B" pillar and "C" pillar, use a small screw driver to open the screw cover by prying carefully from the

Messages Page 34 of 49

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