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Sunroof leak on my Saturn Outlook

487 messages,  Last post on May 13, 2013 at 5:35 PM

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What is this discussion about? Saturn Outlook, SUV

Messages Page 34 of 50

#323 of 487 Saturn Outlook Multiple Water Leaks by saturn_blues

Apr 23, 2012 (7:20 pm)

This is my first posting regarding the problems I have been having with my 2008 Saturn Outlook and the water leaks through the Sun Roof. I purchased the car used from my daughter (she swears she did not know about the problems with the Outlook related in the Edmunds website, but, we sure are now aware of the problems) and right from the start the problems started showing up. My daughter lives in Bakersfield, CA which is pretty dry, not much rain. I live in Sacramento, CA where we get quite a bit of rain.
 
In June of 2011 I took the Outlook in to the GMC Dealer in Bakersfield for a leaky roof (I got soaked when water came out of the overhead and dumped into my lap while I was driving) - they repaired it and stated it was fixed as a warranty issue from a technical bulletin. So far so good. In February 2012 we got another rainstorm and the water into the overhead again (I could here it sloshing around in the overhead and water was soaked into the passenger side carpet area). It dried up in a couple of days and I didn't think much of it - maybe I didn't close the sunroof properly - at least thats what my family thought. Then, in April we got another rainstorm and water leaked in again and I figured I would have to take it Back to the GMC in Bakersfield for them to look at the problem since they fixed it last. I sealed the sunroof with tape in the meantime while I was waiting to go back to Bakersfield when my Saturn electrical system went "bonkers" and gave every fault condition on the dash and kept recycling the displays (it was Friday the 13th of April 2012). I tried to drive the car and made it 1/4 mile when it quit for good. I ended up taking the battery out and having it checked (everything was OK) and put it back in the Saturn. Luckily it started and I was able to limp it to the Folsom CA Chevrolet Dealership for maintenance. I got a rental car for three days while the car was being evaluated - on Tuesday I was notified by the Chevrolet Dealership that the Main Wiring for the Dashboard was damaged by water and that the Fuse Block was also damaged by water and that it would cost at least $4,000.00 to get it fixed. Luckily my insurance company is covering it (at least for right now - I hope they don't see this website), but, the Chevrolet dealership said that I would be liable for the $500 deductible and $750.00 to repair the sunroof - my cost is still going to be $1,250.00 for a problem that I now find has a LONG history, plus the rental car charges while the problem was being analyzed and before my insurance company took over.
 
I have not notified my State AG, BBB or the NHTSA at this time as I am just learning of this problem and want to go on record as having this problem, at this time.
 
ps. I have also gone through the headlights wiring connection burning out due to a mechanical design flaw.

#324 of 487 engine not turning off by worried16

Apr 23, 2012 (10:09 pm)

okay - on to a whole new adventure - we had massive thunderstorms the other day and we once again took the moisture meter into the car and everything is showing moisture....today I get home from a short trip to the store and I put it in park and turn off the ignition and pull out the key but the engine is STILL RUNNING with all the lights on with the key OUT of the ignition. I stuck my key back into the ignition and turned it one click and then turned it back one click and the car turned off. WTH!!! Is this something to be expected if the wiring is somehow compromised due to moisture???? I got a call back from GM this morning and the person told me they were having difficulty finding all of my repair records because the Saturn dealership where we had all the work done, does not exist anymore- lovely!

#325 of 487 Re: Saturn Outlook Multiple Water Leaks [saturn_blues] by gmcustsvcsarah

Apr 24, 2012 (9:56 am)

Replying to: saturn_blues (Apr 23, 2012 7:20 pm)
saturn_blues,
 
I'm sorry to read about the leak in your Outlook, although it sounds as though your dealership has been able to isolate the concern. Please keep us up to date on the repair process, and if we can be of any further assistance let us know!
 
Best,
Sarah
GM Customer Service

#326 of 487 Re: Saturn Outlook Multiple Water Leaks [saturn_blues] by nancy1960

Apr 24, 2012 (10:02 am)

Replying to: saturn_blues (Apr 23, 2012 7:20 pm)
Saturn Blues,
 We too thought it was our battery as well, if only it was that simple (and, eventually our electrical components went crazy).... Your story is similar to ours, the fuse box was flooded as well as the motor in the rear hatch. We had a snow storm back in February and our headliner on the passenger side was wet with water coming out of the visor clip; we called State Farm Insurance because we thought it was due to the storm and all the snow on the car, State Farm said "we could file a claim and have an adjuster come out however, the water leaks with the Saturn Outlooks, Arcadia's and Enclaves with the sunroofs have a long and well documented history of these problems as well as the damage done to the electrical components and State Farm would deny the claim." I wish you could have find this site sooner , It's unfortunate that now you will have this mark on your insurance and have paid out of pocket. You mentioned the service bulletin, as you can see the repairs suggested for these repairs failed, making GM responsible to make this right! At this point, from all we've read, we have not found where there was a successful fix.
I suggest you call GM - they should pay! Good luck and please, file a complaint with the State AG, BBB and NHTSA.

#327 of 487 Re: engine not turning off [worried16] by nancy1960

Apr 24, 2012 (10:06 am)

Replying to: worried16 (Apr 23, 2012 10:09 pm)
YES, this is very common from the what I've read on the Edmunds forum.

#328 of 487 furious by worried16

Apr 24, 2012 (1:28 pm)

I am beyond furious - I got a call back from GM telling me that I am on my own because the vehicle is out of warranty - WHAT - if they had fixed the darn vehicle correctly the first THREE times it was in for water leaks (and each of the THREE times on THEIR records) it shows that the water came in the SAME location all THREE times so gee....you think that since the car has continued to leak that it is not leaking in the SAME place. So great = thanks GM, now I have to stress out, go broke and hire my own darn lawyer to take care of a dangerous vehicle that GM CLEARLY has a severe problem with - thanks a lot for standing behind your product - we will NEVER EVER buy a GM product in the house again

#329 of 487 Re: furious [worried16] by nancy1960

Apr 24, 2012 (3:29 pm)

Replying to: worried16 (Apr 24, 2012 1:28 pm)
So sorry to hear this.... We're in the same boat with you... Our car is in the shop for the third time now for 3 weeks today.... Listen to this one, they say now this happened because of PINE NEEDLES!!! I'm sooo pissed and right there with you! If these problems are due to pine needles why does GM have Sarah and other GM reps monitoring this site??? I think we need to get serious with a petition or something, soon, this is absolutely unbelievable and corrupt. Hang in there.

#330 of 487 Re: Saturn Outlook Multiple Water Leaks [gmcustsvcsarah] by leakysaturn

Apr 25, 2012 (9:50 pm)

Replying to: gmcustsvcsarah (Apr 24, 2012 9:56 am)
I am also having this issue on a 2007 outlook that I bought 3 months ago. I just found out from dealer I need to pay 2000.00 to start work on it. Passenger side roof is leaking, we think. the air bag light is intermittent...does it work? The car won't shut off at times. I was stuck with a running car in my garage for 20 minutes. I can see that there is NO fix for this. What do I do? I don't have 2,000 dollars, and I can't sell it now that I owe 25,000 dollars. Extended warranty doesn't cover water damage. PLEASE help. What do I do? Please tell me people have recieved help with this. Please respond!

#331 of 487 sunrook leak by ken1989

Apr 26, 2012 (5:06 am)

Just took my 2008 Saturn Outlook to the Chevorlet dealership for the third time for leaks in the sun roof. Water is leaking from the left and right support post, thru the air bag plug on the post and from across the entire top of the sunroof. Chevorlet tells me its not covered by warrenty. I am now having electrical problems with the car, motor continues to run with key in hand. I am also concered that the delivery system for the air bags has been compromised.

#332 of 487 Re: Saturn Outlook Multiple Water Leaks [leakysaturn] by gmcustsvcsarah

Apr 26, 2012 (6:06 am)

Replying to: leakysaturn (Apr 25, 2012 9:50 pm)
Good morning leakysaturn,
 
If you haven't done so already, you can contact us via email at socialmediagm.com. Please include the following information: your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, the name of your involved dealership and a brief summary of the situation. My coworker Christina will assist you further by setting up a Service Request and further evaluating any available options; we cannot promise what the result will be up front, but we will certainly look into it.
 
All the best,
Sarah
GM Customer Service

Messages Page 34 of 50

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