Last post on Dec 06, 2013 at 10:55 AM
You are in the Saturn Outlook
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Saturn Outlook, SUV
#33 of 519 Re: So far... [rwren]
Jun 17, 2009 (11:07 am)
This is a copy of a letter I received from Saturn. Print it and show it to your Dealer. The least he can say is no. At least you have a name to contact.
Dear Saturn Owner:
We have learned that your 2008 model year Saturn OUTLOOK, equipped with a sunroof, may have a condition in which water is not properly drained away from the sunroof. If this condition were to occur, water may enter the interior of the vehicle and dampen the carpet, upholstery, and other interior components.
Your satisfaction with your OUTLOOK is very important to us, so we are announcing a program to prevent this condition or, if it has occurred, to fix it.
What We Will Do: Your Saturn retailer will install drain tube extension assemblies and ensure that the water drains properly. This service will be performed for you at no charge until September 30,2009.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your Saturn retailer as soon as possible to schedule an appointment for this repair. By scheduling an appointment, your retailer can ensure that the necessary parts will be available on your scheduled appointment date.
Customer Reply Form: The enclosed customer reply form identifies your vehicle. Presentation of this form to your retailer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the form and mailing it back to us.
If you have any questions or need any assistance to better understand related repairs, please contact your retailer.
Courtesy Transportation: If your vehicle is within the New Vehicle Limited Warranty your retailer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the facility for this repair.
Please refer to your Owner's Manual and your retailer for details on courtesy
We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your Saturn OUTLOOK provides you with many miles of enjoyable driving.
j~ Scott Lawson
Customer and Relationship Services
#34 of 519 Re: So far... [rwren]
Jun 24, 2009 (11:18 am)
What ever happened with your truck I have the same problem but it messed up my fuse block because it got wet and corroded the plug in terminals
#35 of 519 Re: So far... [martine4]
Jun 24, 2009 (5:23 pm)
I sent an email to the GM and service manager letting them know that this is my third saturn I have purchased from them and I don't have the money to waist trying to problem solve. He called and left me a message and asked that I bring it in and they would do what they could. I told him that I would try to have the windshield resealed first since that is a service they don't do at my dealership. I found a place that can use compressed air and some kind of foam to detect leaks. If I don't find anything I will bring it in to them and have them look at it. If you find a solution to the water leaking please respond to this thread.
#36 of 519 Re: So far... [worriedowner2]
Jul 28, 2009 (6:37 pm)
I am currently working on a buyback for my saturn outlook through a lemon law attorney. It is no cost to you. the sunroof leak in my car was chronic-every 3 months back to the dealer to be cleaned out-and the carpet was moldy-I have not received the check yet---allegedly this week---does anyone have an opinion on buying another outlook?
#38 of 519 Re: So far... [njgal99]
Aug 31, 2009 (11:40 am)
What has happened to your buyback situtation.
I have a 2008 Outlook and am now with BBB trying to get the situation corrected.
Need help, can you give me any advise.
#39 of 519 Re: sunroof leak on my 2007 saturn [lakegal]
Oct 05, 2009 (5:04 pm)
I have a 2008 Saturn Outlook and recently had some major leaking problems (like having to hold a cup to catch a lot of water!) I turned the corner and my car sounded like a bucket of water sloshing from side to side. That same evening, water started leaking through all the seams in the front of my car (ie: the airbags on the side columns, the 3 buttons used for remote openers, my visor and the emergency brake area etc... ) I also had warning lights and alarms going off because there was water in my electrical system! I had the car towed to the Saturn dealership and they claimed it was a problem with the drain flaps. They said they removed the flaps to solve the problem. They also had to remove the carpet from my car and suck out all the water then let the carpet dry (still drying...).
I asked about replacing the drains with longer ones which seams to have helped in some situations. Saturn didn't feel that was necessary; removing the flaps should do the trick.
I mentioned to the dealership that I have read about this problem online and it appears that it had happened to several other people from around the country. Saturn 'wasn't aware that there was any problem' (even though some owners have filed a lemon law claims and others are getting attorneys involved to resolve their issues with the Outlook).
I called the Saturn Corporation to ask if we could discuss an extended warranty. I love this car and I wanted to know that if I kept it and down the road something happened related to the current water dammage, I would be covered. Saturn's reply "We understand your frustration however, Saturn is not prepared to take this any further." After a bit of 'discussion' they hung up on me! What?
So, I am here to post my 'opinion' on the Saturn Outlook and the HORRIBLE Customer service.
It is a beautiful car and overall I love it. I just wouldn't recommend it and I wouldn't buy it if I had the choice again.