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Sunroof leak on my Saturn Outlook

487 messages,  Last post on May 13, 2013 at 5:35 PM

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What is this discussion about? Saturn Outlook, SUV

Messages Page 32 of 49

#311 of 487 Re: Saturn Water Leak [worried16] by nancy1960

Apr 19, 2012 (6:23 pm)

Replying to: worried16 (Apr 19, 2012 5:03 pm)
You should call GM immediately 1-866-790-5600 before paying for any repair. There was two bulletin's #10-08-67-001A & N080207. You can find a great deal of information if you go through this forum pages. It helps to get informed before you get on the phone with GM. Make a complaint with your Attorney General, BBB and the National Highway Transportation Safety Administration; this is VERY important!
There was two bulletin's #10-08-67-001A & N080207.
 
Here is some info:
TECHNICAL
 
Bulletin No.: 10-08-67-001A
Date: February 26, 2010
Subject: Headliner Wet/Water Leak into Cab from Front Sunroof Glass (Replace Sunroof Window Weather strip/Seal)
Models:
2008-2009 Buick Enclave
2007-2009 GMC Acadia
2007-2009 Saturn OUTLOOK
 
Supercede:
This bulletin is being revised to update the Cause and Correction information. Please discard Corporate Bulletin Number 10-08-67-001 (Section 08 - Body and Accessories).
Condition
Some customers may comment on a water leak coming from the front sunroof glass, which may result in the headliner being wet and/or water leaking into the cab.
Cause
The sunroof glass panel weather strip/seal may have failed to retain its designed shape, resulting in a water leak that overwhelms the sunroof module water trough.
 
Correction
Note
The sunroof glass seal is not designed to be completely water tight. Minor drips witnessed dropping into the water management system can be expected. Heavy streams of water passing by the weather strip should not be evident.
This problem is outrageous and GM needs to step up to the plate! My car is back in the shop for the 3rd time since Feb. - day 17.....
Good luck to you.

#312 of 487 Re: Saturn Water Leak [nancy1960] by worried16

Apr 19, 2012 (10:32 pm)

Replying to: nancy1960 (Apr 19, 2012 6:23 pm)
Thanks for the info - I have been trying to read all the info and it is quite overwhelming. How in the WORLD can they ignore So many complaints??? I am just furious because we have mold allergies and knowing that it has literally got moisture in 75% of the interior is mind-boggling to me. I completed a complaint to the National Highway Transportation Safety Admin and BBB and will work on a letter to the Attorney General. Our family just can't handle a huge money crisis and there is no way we can attempt a trade in or sell it and be able to pay off the loan. I will be contacting GM first thing tomorrow because I refuse to pay a dime for any repairs or a rental car especially since we have notified them of this issue over and over again. No clue how they are going to fix it all since the moisture is everywhere!

#313 of 487 Re: So relieved to find this forum! Saturn Outlook leaks! [bubbles1956] by worried16

Apr 19, 2012 (10:37 pm)

Replying to: bubbles1956 (Mar 05, 2012 10:52 am)
I have to agree to this - my drains have been extended AND my sunroof was replaced and resealed and my car is STILL leaking massively - so that will not fix the problem

#314 of 487 Re: So relieved to find this forum! Saturn Outlook leaks! [worried16] by nancy1960

Apr 20, 2012 (9:04 am)

Replying to: worried16 (Apr 19, 2012 10:37 pm)
Our recent repair also included the sunroof being replaced along with the new seal around it. Your not the first that I have read where this too did not fix the leaks. This is where you have a leg to stand on with GM worried 16... No matter how many miles or what year the car is GM put this info out to the public, alerted owners of these cars to bring them in for repair to PREVENT issues such as electrical components getting flooded from water intrusion with also a list of problems that could occur if not fixed according to these bulletins. It sounds like you like all of us have had these repairs done and the problems continue....
These vehicles are ALL bad so it's not an isolated incident. This is an obvious flaw in the design/manufacture of this vehicle that needs a permanent fix before someone gets hurt or killed in an accident because something else caused by one of these leaks fails.
The mold you have in your car is an added serious issue due to the failure of GM not able to fix these leaks.
You can go to the GM site and write to the CEO as we have and state your complaint too! Times are very tough for people and we are like you, we have a loan on a car that is a lemon and is now not a safe car due to the water leaks that GM is fully aware of. Exhaust every avenue to let your complaint be heard. It's exhausting and takes up precious time, however, this is so wrong and if people don't take their complaints further than this forum it will continue as usual... I think when people have these problems, GM kicks in for a few repairs (which we are all extremely grateful for) they think it's fixed and it occurs again and again. I've learned through this process to stick to the fact of the bulletins and put it back on GM when you talk to them. Stay strong and keep in touch!

#315 of 487 Re: Saturn water leak issues [nancy1960] by joyztoy

Apr 20, 2012 (10:06 am)

Replying to: nancy1960 (Apr 13, 2012 7:16 am)
I got my truck back on 4/18 and the dealership stated that a drain tube was not on tightly, they replaced the seal around the stationary sunroof and siliconed around the antennae. They had a tech sit in my car and watch where the water was coming in with the headliner removed during a rainstorm.
 
I am hopeful it is now repaired. From talking to my dealership, it sounds like they paid for the work because I already dumped $400 into it. I walked out owing nothing, thank goodness!
 
Now I am hoping for a rain storm just to verify that it has stopped leaking! I asked GM to keep my case open until I can make sure that the problem has been solved. My fingers are crossed
 
I did months ago file a complaint with the feds, any clue on how many complaints launch an investigation?

#316 of 487 Re: Saturn water leak issues [joyztoy] by nancy1960

Apr 20, 2012 (10:36 am)

Replying to: joyztoy (Apr 20, 2012 10:06 am)
You can call NHTSA to see how many complaints need to be filed. I know this:
Filing a complaint with the National Highway Transportation Safety Administration (NHTSA) - the NHTSA Office of Defects Investigation (ODI) is authorized to order manufacturers to recall and repair vehicles or items of motor vehicle equipment when ODI investigations indicate that these vehicles contain serious safety defects in their design, construction, or performance. Although some may or may not share my opinion; I believe GM has forsaken a very large percentage of its consumer base by not adequately addressing this extremely serious problem from the beginning. It has and continues to affect all models and is a very serious health and safety issue. ODI also monitors the adequacy of manufacturers' recall campaigns and again, this is only my opinion, GM's recall campaign on this issue is absolutely reprehensible - the dealers aren't able to fix this problem even after several attempts. My dealer had to sublet the last repair out to a local automotive interior leak specialist. I am simply a very, very dissatisfied consumer who would like more than what I've ultimately received from GM, which is a leaking, moldy, corroded product. More people need to vocalize their concerns and hold GM accountable.

#317 of 487 Re: Saturn water leak issues [joyztoy] by nancy1960

Apr 20, 2012 (10:41 am)

Replying to: joyztoy (Apr 20, 2012 10:06 am)
PS~ It was told to me by our Attorney General's office that it's important for people to file complaints with their AG in their state. The AG will represents those in their State and they keep data on these complaints and they will STEP in when the match these complaints with others. It is vital to file these complaints.

#318 of 487 Re: Saturn water leak issues [nancy1960] by worried16

Apr 20, 2012 (11:14 am)

Replying to: nancy1960 (Apr 20, 2012 10:41 am)
It is just nice to know that I am not alone in this fight - I have filed a complaint with the Florida AG, the BBB and the NHTSA-- I called this morning to GM about my concern with mold/mildew, electrical issues and the fact that I did an entire check of the inside of the vehicle with a known Moisture meter detector and have photos of the meter pegged at the highest moisture reading in most of the spots. Today my family went out and did the moisture reading check again and found a few spots that had dried in the 80+ Florida temperature today but there are still quite a few high moisture readings. The person on the phone at GM said he would have to "do some research on the matter" and that because my car had been in already for 3 times to try to fix my problem that he may have to send my case to a level 2 manager (whatever that means) and that someone will call me back (yeah when?) - I told him that the car needed to get in ASAP but that I refused to pay any money on repairs and that I felt very much that I deserved a rental at no expense until the issue is resolved. I will see what happens!

#319 of 487 Re: Saturn Water Leak [worried16] by gmcustsvcsarah

Apr 21, 2012 (7:54 am)

Replying to: worried16 (Apr 19, 2012 10:32 pm)
worried16,
 
Did you get a chance to call yesterday? Hopefully you have a Service Request set up and are in the process of working through this; if you haven't done so and would like to get it started via email, please contact us at socialmediagm.com
 
All the best,
Sarah
GM Customer Service

#320 of 487 Re: Saturn water leak issues [joyztoy] by gmcustsvcsarah

Apr 21, 2012 (7:57 am)

Replying to: joyztoy (Apr 20, 2012 10:06 am)
I'm glad to hear your Outlook is back, joyztoy! Keep us posted after that first rain storm!
 
Sarah
GM Customer Service

Messages Page 32 of 49

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