Last post on Dec 05, 2013 at 11:25 AM
You are in the Saturn Outlook
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Saturn Outlook, SUV
#306 of 517 Re: Saturn water leak issues [joyztoy]
Apr 04, 2012 (8:48 am)
Joyztoy, Every State is different. Our car is back at the shop as well - 3rd repair. We have searched and searched and have not found a satisfied customer with a long standing repair satisfaction.
FYI - Here it is in a nutshell! Info, from Wisconsin Lemon Law regarding the 2007-2008 Saturn Outlook. Although I don't live in Wisconsin nor does our car qualify for the lemon law I find this info. right to the point; "In sum, since its initial production, the Saturn Outlook is a vehicle that has caused undue hardship on many of its owners." Many fortunate owners were able to use the Lemon Law in their States during the designated time.
Over the years GM has notoriously recreated a particular model of vehicle to serve its many of its different brands. In the case of the GMC Acadia, GM copied this model and repackaged it as the Saturn Outlook. It is essentially the same vehicle with a Saturn logo and altered features. The difference between the two models is with the quality of the manufacturing. The Saturn Outlook has been an utter disaster when it comes to reliability. The Saturn Outlook since its inception has caused its owners to experience everything from engine, transmission, water leaks, brakes, and/or electrical system defects. New vehicles are not supposed to have problems other than normal maintenance. But the Saturn Outlook has provided many headaches for its owners.
Under the Wisconsin Lemon Law, having to present a vehicle 4 times for repairs in the first year of ownership is enough to qualify a consumer for a repurchase of the vehicle. Many Outlook owners have had to present their vehicle 5, 6, 7, or 8 times to try to fix ongoing problems. One of the most common problems with the Outlook is its inability to keep water out of the vehicle. In essence, this is a big, leaky, unreliable SUV. The other aspect of the problem with the Saturn Outlook is the perception of quality that Saturn has portrayed. When Saturn vehicles began production in 1990, the vehicles were advertised to be different than other GM vehicles in quality and in reliability. This was true at the time. But then from 2000-2008, GM seemed to gradually devalue the unique nature of Saturn vehicles and therefore Saturn fell to the bottom of the food chain with regards to quality. The ‘07-‘08 Saturn Outlooks were the results of this. Instead of being sturdy, family vehicles, Saturn Outlooks have turned out to be liabilities for families that owned them.
In sum, since its initial production, the Saturn Outlook is a vehicle that has caused undue hardship on many of its owners. The problems that it exhibits may entitle consumers to protection under the Wisconsin Lemon Law. This protection potentially could include repurchase, replacement, or cash damages. The Outlook is a case study in the importance of quality engineering, quality oversight, and quality manufacturing. The Outlook unfortunately has failed in regards to all of the above.
#307 of 517 Re: Saturn water leak issues [nancy1960]
Apr 04, 2012 (9:55 am)
I filed a complaint with the Safety board and I sent all these links to the local news. I think everyone should go to their local news and get this noticed. I will be filing with the Attorney General as well. I am sick just thinking of what could happen while driving in the rain. I sure hope it doesn't take someone to die before this gets resolved.
#308 of 517 Re: Saturn water leak issues [nancy1960]
Apr 13, 2012 (4:46 am)
Our car is in the stop again after a rainstorm on Saturday. My son continues to ask when the hole in the truck will be fixed so he doesn't get wet anymore. How do you explain it to a 4 year old? I have been assigned a GM District Specialist, which I call everyday. What if the fix doesn't work after the 4th time in less than a month (and 6th time since last fall)?
I contacted the MN attorney general to ask specifics about the Lemon Law since I have 60,000 and am waiting for a response. I purchased this vehicle new, and love how it WORKED for our family. I am thinking I will either have to get a bigger or smaller vehicle outside of the GM product line. Too bad because I loved my Outlook.
#309 of 517 Re: Saturn water leak issues [joyztoy]
Apr 13, 2012 (6:16 am)
Joyztoy, Our car is on day 11 on the 4th trip back to the shop a total of 38 days since 2/12. Sorry to hear you are still experiencing this nightmare too! What work are they doing to try and repair it? Are they replacing the seal around the sunroof and glass? Just curious. Good to hear you contacted the Attorney General! If you can file a complaint that's even better. What I've learned is that all these complaints on Edmunds that GM reps monitor help the consumer get help from GM but it delays people from making complaints to where this information really needs to go. I've asked a GM rep on this site (stated in this forum) where does the info. go that they retrieve from this forum and as all I was told it goes into a data base and from there she didn't have an answer. The complaints need to go to the AG, NHTSA, and the BBB. The data that these agencies get from our complaints will put a fire under GM.
From one of my post:
"Please take the time to consider filing a complaint with the National Highway Transportation Safety Administration (NHTSA) - the NHTSA Office of Defects Investigation (ODI) is authorized to order manufacturers to recall and repair vehicles or items of motor vehicle equipment when ODI investigations indicate that these vehicles contain serious safety defects in their design, construction, or performance. I believe GM has forsaken a very large percentage of its consumer base by not adequately addressing this extremely serious problem from the beginning. It has and continues to affect all models and is a very serious health and safety issue. ODI also monitors the adequacy of manufacturers' recall campaigns and again, GM's recall campaign on this issue is absolutely reprehensible - the dealers aren't able to fix this problem even after several attempts. We have filed a complaint with our Attorney General's office as well as the Better Business Bureau, NHTSA & a letter directly GM CEO, Daniel Akerson."
I love my car too and this is unbelievable what is happening. Keep in touch and let us know how it goes!
#310 of 517 Saturn Water Leak
Apr 19, 2012 (4:03 pm)
I am in a bit of shock right now - we have a 2008 Saturn Outlook that has been in the shop 3 different times due to water leak problems - they thought it stemmed from the sunroofs leaking and did several fixes such as extending the drains...after the fix, we go through periods of the car smelling like wet dog and then it would go away - finally the smell has just gotten out of hand and so took a moisture meter to the inside the car and I about panicked - the ENTIRE car is registering moisture from all 4 door panels to the floor to the sides..you name it. We have been having electrical issues with all 4 windows and the back hatch and now that it explains why. Of course we are at 67,842 miles and can not take advantage of any lemon law even though we first complained of the water issue back at 25,000 miles. We got a letter in the mail a month or so ago from a lawyer in Florida that stated something about a class action lawsuit and I put the letter to the side to file it and now I can not find it. I have NO clue how to proceed....do I call GM first? There is NO way we are paying for any repairs and it completely explains why both my son and I have been having massive headache and sinus problems, I can't believe that with all that moisture in the car in the temperatures in Florida that we don't have mold growing - both my son and I are allergic to mold. Would love some help on where to start. Thank you so much
#311 of 517 Re: Saturn Water Leak [worried16]
Apr 19, 2012 (5:23 pm)
You should call GM immediately 1-866-790-5600 before paying for any repair. There was two bulletin's #10-08-67-001A & N080207. You can find a great deal of information if you go through this forum pages. It helps to get informed before you get on the phone with GM. Make a complaint with your Attorney General, BBB and the National Highway Transportation Safety Administration; this is VERY important!
There was two bulletin's #10-08-67-001A & N080207.
Here is some info:
Bulletin No.: 10-08-67-001A
Date: February 26, 2010
Subject: Headliner Wet/Water Leak into Cab from Front Sunroof Glass (Replace Sunroof Window Weather strip/Seal)
2008-2009 Buick Enclave
2007-2009 GMC Acadia
2007-2009 Saturn OUTLOOK
This bulletin is being revised to update the Cause and Correction information. Please discard Corporate Bulletin Number 10-08-67-001 (Section 08 - Body and Accessories).
Some customers may comment on a water leak coming from the front sunroof glass, which may result in the headliner being wet and/or water leaking into the cab.
The sunroof glass panel weather strip/seal may have failed to retain its designed shape, resulting in a water leak that overwhelms the sunroof module water trough.
The sunroof glass seal is not designed to be completely water tight. Minor drips witnessed dropping into the water management system can be expected. Heavy streams of water passing by the weather strip should not be evident.
This problem is outrageous and GM needs to step up to the plate! My car is back in the shop for the 3rd time since Feb. - day 17.....
Good luck to you.
#312 of 517 Re: Saturn Water Leak [nancy1960]
Apr 19, 2012 (9:32 pm)
Thanks for the info - I have been trying to read all the info and it is quite overwhelming. How in the WORLD can they ignore So many complaints??? I am just furious because we have mold allergies and knowing that it has literally got moisture in 75% of the interior is mind-boggling to me. I completed a complaint to the National Highway Transportation Safety Admin and BBB and will work on a letter to the Attorney General. Our family just can't handle a huge money crisis and there is no way we can attempt a trade in or sell it and be able to pay off the loan. I will be contacting GM first thing tomorrow because I refuse to pay a dime for any repairs or a rental car especially since we have notified them of this issue over and over again. No clue how they are going to fix it all since the moisture is everywhere!
#313 of 517 Re: So relieved to find this forum! Saturn Outlook leaks! [bubbles1956]
Apr 19, 2012 (9:37 pm)
I have to agree to this - my drains have been extended AND my sunroof was replaced and resealed and my car is STILL leaking massively - so that will not fix the problem
#314 of 517 Re: So relieved to find this forum! Saturn Outlook leaks! [worried16]
Apr 20, 2012 (8:04 am)
Our recent repair also included the sunroof being replaced along with the new seal around it. Your not the first that I have read where this too did not fix the leaks. This is where you have a leg to stand on with GM worried 16... No matter how many miles or what year the car is GM put this info out to the public, alerted owners of these cars to bring them in for repair to PREVENT issues such as electrical components getting flooded from water intrusion with also a list of problems that could occur if not fixed according to these bulletins. It sounds like you like all of us have had these repairs done and the problems continue....
These vehicles are ALL bad so it's not an isolated incident. This is an obvious flaw in the design/manufacture of this vehicle that needs a permanent fix before someone gets hurt or killed in an accident because something else caused by one of these leaks fails.
The mold you have in your car is an added serious issue due to the failure of GM not able to fix these leaks.
You can go to the GM site and write to the CEO as we have and state your complaint too! Times are very tough for people and we are like you, we have a loan on a car that is a lemon and is now not a safe car due to the water leaks that GM is fully aware of. Exhaust every avenue to let your complaint be heard. It's exhausting and takes up precious time, however, this is so wrong and if people don't take their complaints further than this forum it will continue as usual... I think when people have these problems, GM kicks in for a few repairs (which we are all extremely grateful for) they think it's fixed and it occurs again and again. I've learned through this process to stick to the fact of the bulletins and put it back on GM when you talk to them. Stay strong and keep in touch!
#315 of 517 Re: Saturn water leak issues [nancy1960]
Apr 20, 2012 (9:06 am)
I got my truck back on 4/18 and the dealership stated that a drain tube was not on tightly, they replaced the seal around the stationary sunroof and siliconed around the antennae. They had a tech sit in my car and watch where the water was coming in with the headliner removed during a rainstorm.
I am hopeful it is now repaired. From talking to my dealership, it sounds like they paid for the work because I already dumped $400 into it. I walked out owing nothing, thank goodness!
Now I am hoping for a rain storm just to verify that it has stopped leaking! I asked GM to keep my case open until I can make sure that the problem has been solved. My fingers are crossed
I did months ago file a complaint with the feds, any clue on how many complaints launch an investigation?