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Sunroof leak on my Saturn Outlook

490 messages,  Last post on Jun 11, 2013 at 8:44 PM

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What is this discussion about? Saturn Outlook, SUV

Messages Page 32 of 50

#302 of 490 2008 Saturn Outlook water leak issues by propane

Apr 02, 2012 (8:44 pm)

For two years we have battled leaks but did not know the source. I rarely go online outside of business because I use the net lots for work research. We had a rash of cracked windshields replaced (4) and we blamed the water leaks on faulty installation techs. But last month I noticed for myself water coming through the assist bar on the right side A pillar and so i brought the Outlook down to the dealer. My wife also had heard water swishing noises above her head as she drove. The dealer quoted $900-1,000 to remove all of the headliner to fix the drainage tubes. He never even mentioned the fact that much water should never be leaking in from any sunroof on any car. I asked him if there was a recall or problem with other Outlooks and he said he checked and there was none. But it wasn't until my wife went on line that I discovered the extent of this problem created by an American company who is unwilling to back up the product they manufacture and sell to the people. With the sunroof closed you can plainly see the problem by pushing your thumb up into the middle of the window and seeing how very little pressure it takes to move the window off its seal. This is a pressure issue with the closing and locking mechanism of the sunroof itself. GM probably realized the huge extent of the problem and swept it under the carpet. I am ready to join any class action as my wife's Outlook is starting to experience electrical gremlins by locking itself several times. The carpet had been real wet and I have air dried by fans for days to prevent mold. The dealer left the car out in the rain after I asked them not too as the water inside was torrential. That really pissed me off and I knew that I was not going to get any help from GM. we have parked teh car on any day where rain is obvious. Lets take government motors to court!!! This is really now a safety issue if you are still using your Outlook/Acadia etc... when it is raining.

#303 of 490 Re: 2008 Saturn Outlook water leak issues [propane] by nancy1960

Apr 02, 2012 (9:55 pm)

Replying to: propane (Apr 02, 2012 8:44 pm)
Hi Propane, You need to call GM immediately 1-866-790-5600 before paying for any repair. There was two bulletin's #10-08-67-001A & N080207.
Please take the time to consider filing a complaint with the National Highway Transportation Safety Administration (NHTSA) - the NHTSA Office of Defects Investigation (ODI) is authorized to order manufacturers to recall and repair vehicles or items of motor vehicle equipment when ODI investigations indicate that these vehicles contain serious safety defects in their design, construction, or performance. I believe GM has forsaken a very large percentage of its consumer base by not adequately addressing this extremely serious problem from the beginning. It has and continues to affect all models and is a very serious health and safety issue. ODI also monitors the adequacy of manufacturers' recall campaigns and again, GM's recall campaign on this issue is absolutely reprehensible - the dealers aren't able to fix this problem even after several attempts. We have filed a complaint with our Attorney General's office as well as the Better Business Bureau, NHTSA & a letter directly GM CEO, Daniel Akerson.
The water intrusion can cause disastrous, electrical damage as it has our car. Our car remains unsafe to drive.
I won't repeat what I've said in my other posts, I will say people need to take the time and make our complaints loud and clear.
Good luck and let us know how it goes.

#304 of 490 Re: 2008 Saturn Outlook water leak issues [propane] by gmcustsvcsarah

Apr 03, 2012 (12:37 pm)

Replying to: propane (Apr 02, 2012 8:44 pm)
propane,
 
Have you opened a case with Customer Assistance yet? We can also set one up for you if you wanted to send us an email to socialmediagm.com with your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, brief recap of the issue at hand (I don't answer inbound emails and this will assist Christina, who does), and the name of your dealership.
 
All the best,
Sarah
GM Customer Service

#305 of 490 Re: Saturn water leak issues [gmcustsvcsarah] by joyztoy

Apr 03, 2012 (4:41 pm)

Replying to: gmcustsvcsarah (Mar 28, 2012 5:42 am)
My Outlook was at the dealership again for a week for additional silicon. Just another attempt to find the source of the leak. Had a big storm last night and AGAIN found water coming out of our back up sensor, on the front passenger floor and the front driver's side floor. Just got it back Friday, just to return it tomorrow. Anyone know what the Lemon Law in MN details? I sent the email to social media email, but don't know what the resolution is to the problem. Has anyone found a repair that works?

#306 of 490 Re: Saturn water leak issues [joyztoy] by nancy1960

Apr 04, 2012 (9:48 am)

Replying to: joyztoy (Apr 03, 2012 4:41 pm)
Joyztoy, Every State is different. Our car is back at the shop as well - 3rd repair. We have searched and searched and have not found a satisfied customer with a long standing repair satisfaction.
 
FYI - Here it is in a nutshell! Info, from Wisconsin Lemon Law regarding the 2007-2008 Saturn Outlook. Although I don't live in Wisconsin nor does our car qualify for the lemon law I find this info. right to the point; "In sum, since its initial production, the Saturn Outlook is a vehicle that has caused undue hardship on many of its owners." Many fortunate owners were able to use the Lemon Law in their States during the designated time.
  
Over the years GM has notoriously recreated a particular model of vehicle to serve its many of its different brands. In the case of the GMC Acadia, GM copied this model and repackaged it as the Saturn Outlook. It is essentially the same vehicle with a Saturn logo and altered features. The difference between the two models is with the quality of the manufacturing. The Saturn Outlook has been an utter disaster when it comes to reliability. The Saturn Outlook since its inception has caused its owners to experience everything from engine, transmission, water leaks, brakes, and/or electrical system defects. New vehicles are not supposed to have problems other than normal maintenance. But the Saturn Outlook has provided many headaches for its owners.
Under the Wisconsin Lemon Law, having to present a vehicle 4 times for repairs in the first year of ownership is enough to qualify a consumer for a repurchase of the vehicle. Many Outlook owners have had to present their vehicle 5, 6, 7, or 8 times to try to fix ongoing problems. One of the most common problems with the Outlook is its inability to keep water out of the vehicle. In essence, this is a big, leaky, unreliable SUV. The other aspect of the problem with the Saturn Outlook is the perception of quality that Saturn has portrayed. When Saturn vehicles began production in 1990, the vehicles were advertised to be different than other GM vehicles in quality and in reliability. This was true at the time. But then from 2000-2008, GM seemed to gradually devalue the unique nature of Saturn vehicles and therefore Saturn fell to the bottom of the food chain with regards to quality. The ‘07-‘08 Saturn Outlooks were the results of this. Instead of being sturdy, family vehicles, Saturn Outlooks have turned out to be liabilities for families that owned them.
In sum, since its initial production, the Saturn Outlook is a vehicle that has caused undue hardship on many of its owners. The problems that it exhibits may entitle consumers to protection under the Wisconsin Lemon Law. This protection potentially could include repurchase, replacement, or cash damages. The Outlook is a case study in the importance of quality engineering, quality oversight, and quality manufacturing. The Outlook unfortunately has failed in regards to all of the above.

#307 of 490 Re: Saturn water leak issues [nancy1960] by bubbles1956

Apr 04, 2012 (10:55 am)

Replying to: nancy1960 (Apr 04, 2012 9:48 am)
I filed a complaint with the Safety board and I sent all these links to the local news. I think everyone should go to their local news and get this noticed. I will be filing with the Attorney General as well. I am sick just thinking of what could happen while driving in the rain. I sure hope it doesn't take someone to die before this gets resolved.

#308 of 490 Re: Saturn water leak issues [nancy1960] by joyztoy

Apr 13, 2012 (5:46 am)

Replying to: nancy1960 (Apr 04, 2012 9:48 am)
Our car is in the stop again after a rainstorm on Saturday. My son continues to ask when the hole in the truck will be fixed so he doesn't get wet anymore. How do you explain it to a 4 year old? I have been assigned a GM District Specialist, which I call everyday. What if the fix doesn't work after the 4th time in less than a month (and 6th time since last fall)?
 
I contacted the MN attorney general to ask specifics about the Lemon Law since I have 60,000 and am waiting for a response. I purchased this vehicle new, and love how it WORKED for our family. I am thinking I will either have to get a bigger or smaller vehicle outside of the GM product line. Too bad because I loved my Outlook.

#309 of 490 Re: Saturn water leak issues [joyztoy] by nancy1960

Apr 13, 2012 (7:16 am)

Replying to: joyztoy (Apr 13, 2012 5:46 am)
Joyztoy, Our car is on day 11 on the 4th trip back to the shop a total of 38 days since 2/12. Sorry to hear you are still experiencing this nightmare too! What work are they doing to try and repair it? Are they replacing the seal around the sunroof and glass? Just curious. Good to hear you contacted the Attorney General! If you can file a complaint that's even better. What I've learned is that all these complaints on Edmunds that GM reps monitor help the consumer get help from GM but it delays people from making complaints to where this information really needs to go. I've asked a GM rep on this site (stated in this forum) where does the info. go that they retrieve from this forum and as all I was told it goes into a data base and from there she didn't have an answer. The complaints need to go to the AG, NHTSA, and the BBB. The data that these agencies get from our complaints will put a fire under GM.
From one of my post:
"Please take the time to consider filing a complaint with the National Highway Transportation Safety Administration (NHTSA) - the NHTSA Office of Defects Investigation (ODI) is authorized to order manufacturers to recall and repair vehicles or items of motor vehicle equipment when ODI investigations indicate that these vehicles contain serious safety defects in their design, construction, or performance. I believe GM has forsaken a very large percentage of its consumer base by not adequately addressing this extremely serious problem from the beginning. It has and continues to affect all models and is a very serious health and safety issue. ODI also monitors the adequacy of manufacturers' recall campaigns and again, GM's recall campaign on this issue is absolutely reprehensible - the dealers aren't able to fix this problem even after several attempts. We have filed a complaint with our Attorney General's office as well as the Better Business Bureau, NHTSA & a letter directly GM CEO, Daniel Akerson."
I love my car too and this is unbelievable what is happening. Keep in touch and let us know how it goes!

#310 of 490 Saturn Water Leak by worried16

Apr 19, 2012 (5:03 pm)

I am in a bit of shock right now - we have a 2008 Saturn Outlook that has been in the shop 3 different times due to water leak problems - they thought it stemmed from the sunroofs leaking and did several fixes such as extending the drains...after the fix, we go through periods of the car smelling like wet dog and then it would go away - finally the smell has just gotten out of hand and so took a moisture meter to the inside the car and I about panicked - the ENTIRE car is registering moisture from all 4 door panels to the floor to the sides..you name it. We have been having electrical issues with all 4 windows and the back hatch and now that it explains why. Of course we are at 67,842 miles and can not take advantage of any lemon law even though we first complained of the water issue back at 25,000 miles. We got a letter in the mail a month or so ago from a lawyer in Florida that stated something about a class action lawsuit and I put the letter to the side to file it and now I can not find it. I have NO clue how to proceed....do I call GM first? There is NO way we are paying for any repairs and it completely explains why both my son and I have been having massive headache and sinus problems, I can't believe that with all that moisture in the car in the temperatures in Florida that we don't have mold growing - both my son and I are allergic to mold. Would love some help on where to start. Thank you so much

#311 of 490 Re: Saturn Water Leak [worried16] by nancy1960

Apr 19, 2012 (6:23 pm)

Replying to: worried16 (Apr 19, 2012 5:03 pm)
You should call GM immediately 1-866-790-5600 before paying for any repair. There was two bulletin's #10-08-67-001A & N080207. You can find a great deal of information if you go through this forum pages. It helps to get informed before you get on the phone with GM. Make a complaint with your Attorney General, BBB and the National Highway Transportation Safety Administration; this is VERY important!
There was two bulletin's #10-08-67-001A & N080207.
 
Here is some info:
TECHNICAL
 
Bulletin No.: 10-08-67-001A
Date: February 26, 2010
Subject: Headliner Wet/Water Leak into Cab from Front Sunroof Glass (Replace Sunroof Window Weather strip/Seal)
Models:
2008-2009 Buick Enclave
2007-2009 GMC Acadia
2007-2009 Saturn OUTLOOK
 
Supercede:
This bulletin is being revised to update the Cause and Correction information. Please discard Corporate Bulletin Number 10-08-67-001 (Section 08 - Body and Accessories).
Condition
Some customers may comment on a water leak coming from the front sunroof glass, which may result in the headliner being wet and/or water leaking into the cab.
Cause
The sunroof glass panel weather strip/seal may have failed to retain its designed shape, resulting in a water leak that overwhelms the sunroof module water trough.
 
Correction
Note
The sunroof glass seal is not designed to be completely water tight. Minor drips witnessed dropping into the water management system can be expected. Heavy streams of water passing by the weather strip should not be evident.
This problem is outrageous and GM needs to step up to the plate! My car is back in the shop for the 3rd time since Feb. - day 17.....
Good luck to you.

Messages Page 32 of 50

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