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Sunroof leak on my Saturn Outlook

51 messages,  Last post on Oct 17, 2009 at 4:00 PM

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#4 of 51 Re: sunroof leak on my 2007 saturn [lakegal] by allwet Oct 08, 2008 (6:10 am)
Replying to: lakegal (Jun 16, 2008 2:16 pm) Yes! My 07 leaks terribly!. I would notice a stream of water on the inside of the windshield after a rain event and wondered where it came from. One sunday as we were in the car going down the driveway on our way to church and after a three day deluge we got SOAKED! Water was pouring in from the sunroof area, all the airbag covers, from the right side near the glove box, carpeting and headliner soaked, etc. Took it in to the dealer and spoke with the service manager who immediately new why we were in for service, without even talking to us. and told us that the drains were not designed right and the tubes were too short. They allegedly fixed it, replaced the liner and the carpeting. My problem with their response was that the sunroof was closed the whole weekend, so how did the water get in in the first place? The tech working on the car said that "its designed that way, all sunroof leak". I said no they dont because my 96 Caravan with an AFTERMARKET sunroof never leaked a drop! To make a long story shorter it still leaks and the dealership is trying to tell me that "it;s designed to leak that way The fella at the rental place said that I wasnt the first Outlook owner he's seen with this problem. We're going to give them a chance to make it right, they can buy this thing back from us and or put us in a new one (if they fixed the design flaw.) Otherwise I agree that a class action is warranted, and we will be talking with an attorney. It was insulting the way the GM people try to get you to believe some line of Bullsh#t , especially when you try to do the right thing and buy U.S.
#6 of 51 Sun roof leak on my 2007 Outlook by jetter1us Dec 16, 2008 (9:28 pm)
After taking my car in for the recall notice about the sun roof fix, less than 2 days we had rain and got into my car and drove out of my drive way, and whooosh. water gushing from my roof lining and splashing all over my dash above the glove box. Took it in to Saturn and pretty much was told I LEFT the sun roof cracked open. After saying it was not possible, they check it and they said it was leaking. 3 days later they said it was fixed and drove it out only to have my stereo go out on me. Back to the shop and they checked it again and found there was STILL a leak. My Outlook is now 1week in the shop and was told today that there is a back order on the sun roof replacement. No ETA, so it is great that I found this site, because I am printing out all of the letters and taking them to the dealer. I have a warranty rental, but I want my car back, and FIXED. Obviously there is a defect on this, and either they have just discoverd there is a defect or they don't know what to do. I love my Outlook, it is a otherwise great vehicle. I have never had a problem with Saturn service, but ever since GM took them over, they have dropped the ball.   Replies to this message: allmet33 (Dec 18, 2008 8:00 am)
#7 of 51 Re: Sun roof leak on my 2007 Outlook [jetter1us] by allmet33 Dec 18, 2008 (8:00 am)
Replying to: jetter1us (Dec 16, 2008 9:28 pm) I'm amazed that this problem is just now surfacing. I mean...we've had our Outlook for 1.5 years now and only now is the leaking sunroof an issue. Our problems started last night with our Christmas running around. Made stops here, there and a few other place with no problem. However, on the way home I noticed a message in the DIC that stated "Engine hot, A/C off". I tried getting the A/C to turn on to no avail. I also noticed the temp gauge was still resting where it sits when the truck is off...I started worrying. Get home (with no other problems) and when I cut the truck off and remove the key...the engine still runs for a few seconds before slowly dying, not cutting off, but slowly dying. The next issue I noticed, the remote start wasn't working now either.   Today I called my Saturn dealer and they inform me that there's on open TSB concerning the installation of drain tubes for the sunroof and that water has been dripping down on the fuse box which is creating the problems. My question is...why now, why 1.5 years after the fact? We've had some pretty serious rains between then and now with no problems at all. I don't know...sounds like some BS to me, but we'll see. We are scheduled to drop the truck off tonight and they said it would be fixed by tomorrow evening. I'll post my results.   Until then, I hope everyone has a very merry Christmas and a happy, safe and blessed New Year!!!   Mike
#8 of 51 Re: sunroof leak on my 2007 saturn [lakegal] by Moon_surfer Dec 19, 2008 (4:05 pm)
Replying to: lakegal (Jun 16, 2008 2:16 pm) Yes! In fact I took my 2007 Saturn Outlook in 6 times - it leaked over and over. I contacted GM Customer Service after the 4th leak.. in the process of negotiation, it leaked 2 more times. Be aware that it is not only the sunroof that leaks - the drain tubes were too short and not connected at the factory - but also a 'body seam' leak near the firewall. Long story short, EVERYONE in the Saturn customer service - from the Chesapeake, VA dealership/service dept, GM Customer Service, and Field Factory Rep - were awesome!!! In my case, it resulted in a dealer buyback/lemon law complaint, however I drove away with the 2009 Outlook after paying some $$ out of pocket. This leaking problem is unfortunate, but based on the world class level of customer service - including genuine caring and sympathy at all levels - I would not buy another SUV other than the Outlook. I've got my fingers crossed (and raincoat on!) with the 2009, but really it is the PERFECT family car for us. Saturn tried extemely hard in my case and I remain loyal to the brand because of it. Now more than ever we should be supporting our own auto industry and stop flushing our dollars away to foriegn pockets. Here's my Go-America quote for the day: Either buy American, or start learning Chinese.. More truth in that than just sensationalism.
#9 of 51 Re: sunroof leak on my 2007 saturn [bar10jen] by Reg04Nik06 Dec 30, 2008 (8:03 am)
Replying to: bar10jen (Oct 06, 2008 9:43 am) Today is December 30th and I'm happy to report that GM is buying back my Saturn Outlook. Every complaint contained in this blog is 100% accurate. I really mean it - don't take anything for granted. The drain tubes are too short, the drain holes are too small and thus every sunroof leaks at one point or another. GM knows this, but won't openly admit it (...and people wonder why GM needs a bailout...). My Outlook was in the shop 4 times before I smartened up and pursued the Lemon Law. Make it 5 times now and it still leaks. My dealer tried an ad hoc solution recommended by another dealer in the area, which also didn't work. It really is too bad because otherwise the Outlook is perfect for my family. Needless to say, this was my first and most definitely the last American car experience. I hate to admit it, but the Japanese produce much more reliable vehicles. If you're reading this and experiencing a sunroof leaking problem and still within Lemon Law specifications, do yourself a favor and pursue it. Don't kid yourself or wait until it's too late. It is completely wrong that GM refuses to address this problem appropriately. I paid a lot of money (by my standards) for my Outlook so I expected a lot in return. I'm very disappointed in GM.
#10 of 51 So far... by allmet33 Dec 30, 2008 (8:13 am)
Somehow, the folks at our dealership were able to get our Outlook in and get it fixed. The took care of the two open TSB's...sunroof leak and the windshield wiper. We've had the truck back for a week now, it rained slightly since then so it's hard to determine if the fix worked. Guess we'll have to wait and see when we get some significant rain. Whatever they did, it took care of all the electrical issues that had popped up because of it.   I hope everyone has a happy, safe and blessed New Year!!!   Mike Replies to this message: stacyp1 (Mar 12, 2009 11:58 am) tashjian (Mar 12, 2009 12:42 pm) Tobster1 (Mar 18, 2009 6:30 am) and 19 more...
#11 of 51 Sunroof leaking by stacyp1 Mar 12, 2009 (11:48 am)
Can any of you please tell me if your sunroof stopped leaking once you had the recall tubing taking care of?? I am looking into buying an Outlook and would like to know before I buy.   Thank you for your help
#12 of 51 Re: So far... [allmet33] by stacyp1 Mar 12, 2009 (11:58 am)
Replying to: allmet33 (Dec 30, 2008 8:13 am) Can you let me know if your sunroof has leaked since your repair, or is the issue resolved?   Thank you Replies to this message: tashjian (Mar 12, 2009 12:42 pm) Tobster1 (Mar 18, 2009 6:30 am) tashjian (Mar 18, 2009 10:55 pm) and 18 more...
#13 of 51 Re: So far... [stacyp1] by tashjian Mar 12, 2009 (12:42 pm)
Replying to: stacyp1 (Mar 12, 2009 11:58 am) My dealer wasn't able to fix the leak after 5 visits. The last straw was when they had it for 2 weeks and still didn't fix it. GM has since repurchased my Outlook through the Lemon Law. Still thinking about buying an Outlook? I've since purchased a Toyota Highlander and the workmanship blows away the Saturn. Replies to this message: Tobster1 (Mar 18, 2009 6:30 am) tashjian (Mar 18, 2009 10:55 pm) Tobster1 (May 01, 2009 6:59 am) and 17 more...

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