Last post on Dec 06, 2013 at 10:55 AM
You are in the Saturn Outlook
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Saturn Outlook, SUV
#298 of 519 Re: Saturn water leak issues [gmcustsvcsarah]
Mar 29, 2012 (3:33 pm)
I am posting here so there is a record of another lemon Outlook. We have a 2007 Saturn Outlook (original owners). This week we have had our 3rd leak problem. The previous two times the local GM dealer supposedly fixed it and there was no leak for a while. This 3rd time, the dealer made a lot of fuss about fixing for free and said we had to at least split the costs. Reluctantly we agreed and got it "fixed". 24 hours later it is leaking yet again.
This car clearly is a lemon. We have a faulty temperature gauge that has never been fixed despite what the Service facility claimed. We also have a squeaky steering wheel.
I would rather sell this car while it has some value left but honestly I can't do that in good conscience to someone. Besides I also was hoping to keep this as a family hauler for years to come.
Clearly this is not a one off problem based on what I am reading here.
If there is a class action lawsuit, I will happily join in as this is clearly an issue that many are experiencing.
Sarah - I really appreciate your quick response to my email yesterday. My spouse has followed up with you now. Getting it fixed every few months even if GM pays for it is not the answer. All of us having this issue need a permanent fix.
#299 of 519 Re: Saturn water leak issues [skommini]
Mar 29, 2012 (6:22 pm)
Your not alone! Our car was in the shop for 3 weeks, the 2nd time for 7 days and we're back to the shop on next Tuesday. The last repair was a new seal and sunroof glass. Our car has suffered major damage due to the water leaks.
Did you get a recall to have your drain tubes extended? Just curious.
If these recalls and service bulletin were completed in it’s entirely and correctly, it would have stopped the leaks. I’ve heard so many times that the drain tubes cannot handle large amounts of water despite extending the drain tubes – It certainly hasn’t work for us! Recalls were performed and despite the work the problems to prevent the water intrusion and the damage it could do to the electrical components along with water in the vehicle, etc., which can cause mold happened to consumers over and over again. The water intrusion due to the faulty drain tubes that were fixed due to the recall causes deprecation in the vehicle, expensive service repairs and more importantly is a safety issue being that the water from the inadequate drain tubes floods the fuse box along with corroding and shortening out electrical components. The suggested repairs from GM to fix these vehicles that was supposed to prevent theses problems occurred and continue to happen causing major damages to many of our cars. GM put the recall out and made the public aware of the potential issues – I would think GM is responsible due to their inadequate repairs noted in the service bulletin to the dealerships to be performed to fix the problem. The repairs have failed; anyone can see that from all the posts on this forum and other forums.
I think we need to put a Facebook page up so we can gather ALL the unhappy consumers affected by GM in reference to the Saturn Outlook water leaks. That way when “Saturn Outlook water leaks” are Google like we’ve all done, a Facebook page will pop up. What will this do? It will get a good accountability and will be a place for people to come to and then, be a place to push forward for a Class Action. From all the research I’ve done and all the stories I’ve read, it’s all the same problem, just different cars. GM has not come up with a permanent fixed. I have yet to read ONE satisfied customer 2 yrs out from a repair or a permanent fix.
What do you all think about a Facebook Page? This needs to go VIRAL!!
Good luck to you Satya.
#301 of 519 Re: Saturn water leak issues [skommini]
Apr 02, 2012 (6:56 am)
As you can see from previous posts that I made, I only had the sunroof leak and agravation that it causes for a very short time compared to many others who have posted. You will also see that I am no longer an Outlook owner, but will continue to monitor this forum to see how all of this turns out. My wife and I loved our Outlook but after the leaks started and a couple of other problems popped up, I found this forum and saw what was in store for us. Also, after talking to someone outside of GM, who I consider to be an "expert" on anything to do with auto glass, who had unsuccessfully tried to repair one of these cars, it became obvious to me that neither GM nor anyone else can PERMANENTLY repair this problem using any current methods that are available. Then, I took into account all of the other problems that the leaks are continually causing and the other posts in the Outlook forum about transmission problems which also appear to be inevitable. Since I didn't like what I read here, and considering what I had been told, I cut my losses and traded. My wife frequently travels out of town alone and/or has young grandchildren in tow a lot of the time. The thought of her being stranded somewhere alone or with young children made me pretty uneasy and I got out while I could. I noticed that you said that you wouldn't feel right about selling your car and all of its problems to someone else. I understand what you are feeling and I do feel terrible that someone may purchase the Outlook that I traded and inherit the problems that I ran from; however, I really hope that a potential buyer will research the car and, hopefully, call me as the previous owner to ask about it. I'll just refer them to this forum and hope that they make the right decision. I know that if I had done the research that I normally do before making a major purchase such as a car, I would never have bought a Saturn Outlook. I am hoping that everything turns out well for all of you who are still experiencing these annoying problems. No one should ever have to continually put up with ANY of this!!
#302 of 519 2008 Saturn Outlook water leak issues
Apr 02, 2012 (7:44 pm)
For two years we have battled leaks but did not know the source. I rarely go online outside of business because I use the net lots for work research. We had a rash of cracked windshields replaced (4) and we blamed the water leaks on faulty installation techs. But last month I noticed for myself water coming through the assist bar on the right side A pillar and so i brought the Outlook down to the dealer. My wife also had heard water swishing noises above her head as she drove. The dealer quoted $900-1,000 to remove all of the headliner to fix the drainage tubes. He never even mentioned the fact that much water should never be leaking in from any sunroof on any car. I asked him if there was a recall or problem with other Outlooks and he said he checked and there was none. But it wasn't until my wife went on line that I discovered the extent of this problem created by an American company who is unwilling to back up the product they manufacture and sell to the people. With the sunroof closed you can plainly see the problem by pushing your thumb up into the middle of the window and seeing how very little pressure it takes to move the window off its seal. This is a pressure issue with the closing and locking mechanism of the sunroof itself. GM probably realized the huge extent of the problem and swept it under the carpet. I am ready to join any class action as my wife's Outlook is starting to experience electrical gremlins by locking itself several times. The carpet had been real wet and I have air dried by fans for days to prevent mold. The dealer left the car out in the rain after I asked them not too as the water inside was torrential. That really pissed me off and I knew that I was not going to get any help from GM. we have parked teh car on any day where rain is obvious. Lets take government motors to court!!! This is really now a safety issue if you are still using your Outlook/Acadia etc... when it is raining.
#303 of 519 Re: 2008 Saturn Outlook water leak issues [propane]
Apr 02, 2012 (8:55 pm)
Hi Propane, You need to call GM immediately 1-866-790-5600 before paying for any repair. There was two bulletin's #10-08-67-001A & N080207.
Please take the time to consider filing a complaint with the National Highway Transportation Safety Administration (NHTSA) - the NHTSA Office of Defects Investigation (ODI) is authorized to order manufacturers to recall and repair vehicles or items of motor vehicle equipment when ODI investigations indicate that these vehicles contain serious safety defects in their design, construction, or performance. I believe GM has forsaken a very large percentage of its consumer base by not adequately addressing this extremely serious problem from the beginning. It has and continues to affect all models and is a very serious health and safety issue. ODI also monitors the adequacy of manufacturers' recall campaigns and again, GM's recall campaign on this issue is absolutely reprehensible - the dealers aren't able to fix this problem even after several attempts. We have filed a complaint with our Attorney General's office as well as the Better Business Bureau, NHTSA & a letter directly GM CEO, Daniel Akerson.
The water intrusion can cause disastrous, electrical damage as it has our car. Our car remains unsafe to drive.
I won't repeat what I've said in my other posts, I will say people need to take the time and make our complaints loud and clear.
Good luck and let us know how it goes.
#304 of 519 Re: 2008 Saturn Outlook water leak issues [propane]
Apr 03, 2012 (11:37 am)
Have you opened a case with Customer Assistance yet? We can also set one up for you if you wanted to send us an email to socialmediagm.com with your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, brief recap of the issue at hand (I don't answer inbound emails and this will assist Christina, who does), and the name of your dealership.
All the best,
GM Customer Service
#305 of 519 Re: Saturn water leak issues [gmcustsvcsarah]
Apr 03, 2012 (3:41 pm)
My Outlook was at the dealership again for a week for additional silicon. Just another attempt to find the source of the leak. Had a big storm last night and AGAIN found water coming out of our back up sensor, on the front passenger floor and the front driver's side floor. Just got it back Friday, just to return it tomorrow. Anyone know what the Lemon Law in MN details? I sent the email to social media email, but don't know what the resolution is to the problem. Has anyone found a repair that works?
#306 of 519 Re: Saturn water leak issues [joyztoy]
Apr 04, 2012 (8:48 am)
Joyztoy, Every State is different. Our car is back at the shop as well - 3rd repair. We have searched and searched and have not found a satisfied customer with a long standing repair satisfaction.
FYI - Here it is in a nutshell! Info, from Wisconsin Lemon Law regarding the 2007-2008 Saturn Outlook. Although I don't live in Wisconsin nor does our car qualify for the lemon law I find this info. right to the point; "In sum, since its initial production, the Saturn Outlook is a vehicle that has caused undue hardship on many of its owners." Many fortunate owners were able to use the Lemon Law in their States during the designated time.
Over the years GM has notoriously recreated a particular model of vehicle to serve its many of its different brands. In the case of the GMC Acadia, GM copied this model and repackaged it as the Saturn Outlook. It is essentially the same vehicle with a Saturn logo and altered features. The difference between the two models is with the quality of the manufacturing. The Saturn Outlook has been an utter disaster when it comes to reliability. The Saturn Outlook since its inception has caused its owners to experience everything from engine, transmission, water leaks, brakes, and/or electrical system defects. New vehicles are not supposed to have problems other than normal maintenance. But the Saturn Outlook has provided many headaches for its owners.
Under the Wisconsin Lemon Law, having to present a vehicle 4 times for repairs in the first year of ownership is enough to qualify a consumer for a repurchase of the vehicle. Many Outlook owners have had to present their vehicle 5, 6, 7, or 8 times to try to fix ongoing problems. One of the most common problems with the Outlook is its inability to keep water out of the vehicle. In essence, this is a big, leaky, unreliable SUV. The other aspect of the problem with the Saturn Outlook is the perception of quality that Saturn has portrayed. When Saturn vehicles began production in 1990, the vehicles were advertised to be different than other GM vehicles in quality and in reliability. This was true at the time. But then from 2000-2008, GM seemed to gradually devalue the unique nature of Saturn vehicles and therefore Saturn fell to the bottom of the food chain with regards to quality. The ‘07-‘08 Saturn Outlooks were the results of this. Instead of being sturdy, family vehicles, Saturn Outlooks have turned out to be liabilities for families that owned them.
In sum, since its initial production, the Saturn Outlook is a vehicle that has caused undue hardship on many of its owners. The problems that it exhibits may entitle consumers to protection under the Wisconsin Lemon Law. This protection potentially could include repurchase, replacement, or cash damages. The Outlook is a case study in the importance of quality engineering, quality oversight, and quality manufacturing. The Outlook unfortunately has failed in regards to all of the above.
#307 of 519 Re: Saturn water leak issues [nancy1960]
Apr 04, 2012 (9:55 am)
I filed a complaint with the Safety board and I sent all these links to the local news. I think everyone should go to their local news and get this noticed. I will be filing with the Attorney General as well. I am sick just thinking of what could happen while driving in the rain. I sure hope it doesn't take someone to die before this gets resolved.