Last post on May 13, 2013 at 5:35 PM
You are in the Saturn Outlook
What is this discussion about?
Saturn Outlook, SUV
#269 of 487 Re: Saturn leak problem [nancy1960]
Mar 12, 2012 (1:20 pm)
You will see from some posts that I made last Fall that I also had leaking sunroof problems (which I thought were fixed!) on a 2008 Outlook. Actually, the leak WAS fixed for about 4-5 months, then suddenly came back as bad as it had ever been. After reading all of the horror stories on this forum, and knowing the history of this problem with this model, I took my Outlook to a long-time auto glass dealer in my town as a last resort and asked his opinion. He informed me that a local GM dealer had brought him one of these leakers to work on because they could not get the leak stopped after multiple attempts. He and his guys took the top of the vehicle completely apart and found out that even with their years of experience (40+ years!), they couldn't fix it either! He advised me to get rid of the Outlook while it still had some trade-in value. Like many others who have posted here, I traded it in as quick as I could.....for a Kia Sorento!! I have no beef with GM.....the GM representatives and my local dealer were helpful and couteous, and GM paid for the repairs that were done; however, the aggravation was just too much, and the agony of just waiting for something else to go wrong as a result of the leak wasn't worth the hassle. Others have said on this forum that they will never buy GM again.....I won't say that! I have always had good luck with GM products until this one and would buy GM again in a heartbeat if they offered the right model at the right price and the deal was good. For now, I'll just chalk up the Saturn Outlook as a bad experience and wish everyone that is still stuck with one good luck in fighting these leaks and the unavoidable electrical issues that the leaks are causing. As for me, regardless of what year, make or model of vehicle I buy from this point on, I'll never again buy ANYTHING with a sunroof!!
#270 of 487 Re: Saturn leak problem [bbplugger]
Mar 12, 2012 (1:43 pm)
I gave Sarah my information and she helped me both times with my GM dealer. I have to say, until it rains again and I leave my car outside the carport, I won't know if the replaces rear sunroof seal actually fixed the leak. If it didn't, I will reopen my case and get a class action law suit started. There is a lawyer here near where I live who is waiting for someone to start this. Either way, I would have to trade the SUV in if it happened again. Give GM a chance though because if you love your SUV like I love mine, it is worth it. Good luck and let us all know what is going on.
#271 of 487 Re: Saturn leak problem [nugget53]
Mar 12, 2012 (4:49 pm)
I just had a new seal and glass installed as well as a new fuse box that was flooded and other electrical components that were damaged. Could you elaborate on what repairs where done that failed?? I'm curious if it was the same repair we had because also do to everything we have researched our faith of this working is slim.
Personally, If these issues continue I found these cars extremely unsafe and would not want to pass this on to another person and would take it to a new level with GM.
I too will never buy another car with a sunroof. Congrats on your new car!
#272 of 487 Re: Saturn leak problem [nancy1960]
Mar 13, 2012 (6:27 am)
The one thing that you will notice from the posts in this forum is that all of the problems have been similar, some a little more serious and going on for a lot longer than others. Basically, a couple of weeks after we bought our Outlook used with 40,000 miles on it, the first problem popped up. I heard the radio playing....the car had been sitting in the driveway shut off for a couple of hours when this happened. I also noticed that the "check engine" light was dimly lit. In trying to get the radio to shut off, I started the car and it wouldn't quit running even with the key turned off and removed. My local dealer checked the car and found that (according to him) a couple of computer updates had not been completed. Those updates were loaded into the car and we never had these problems again. Then the front sunroof leak started. We had had a dry hot summer and no rain from the time that we bought the car until over a month later. With that first rain, the whole passenger side of the front flooded. I contacted the owner of my dealership, he advised me to file a case with GM (which I did) and we scheduled the car in to be looked at. They had the vehicle for nearly 3 days, checked the drain system, replaced the front sunroof seal and leak tested the roof. No leaks were noticed, the roof fit a lot more tightly and everything stayed that way for about 4 1/2 months at which time the leak returned with no warning as bad as ever and flooded the passenger front side. The apprehension about what could happen next based on the stories in this forum prompted me to cut my losses and trade cars. Based on what others have written here, it is obvious that this problem will never be permanently fixed for anyone unless GM steps up, takes responsibility and comes up with a new repair method. GM can say what they want, but these leaks are causing safety issues and all of these cars should be recalled. All in all, I was a lot luckier than many who have posted here. We only had our Outlook for about 8 months and that was the extent of all of the problems that we had. Looking back, I am sure that the previous owner was starting to have problems, traded during the driest time of the year and passed the beginning of the problems on to me based on the fact that I had the run-on issue shortly after buying the car. This seems to be one of the first problems that comes up after a leak as noted in this forum. I never had the moonroof leak, probably because my Saturn was made after this problem was discovered and solved on the production line. As I said in my other post, I have nothing against GM....I never believed that Saturn was ever a "true" GM car anyway. To me, Saturn was just a liability that GM took on that probably helped lead them to the bottom. Piece of mind means a lot, and, after the first problem that we had and from reading the posts here, I just never had it with my Outlook. Good Luck to you and all of the other Outlook owners on this forum in getting your issues resolved.
#273 of 487 Re: Saturn leak problem [gmcustsvcsarah]
Mar 13, 2012 (6:44 am)
Sarah, thanks for stepping in to help. I logged in and when looking at your profile, it shows that your email address is private. Am I perhaps looking in the wrong place?
#274 of 487 Re: Saturn leak problem [nugget53]
Mar 13, 2012 (8:16 am)
I'm sad to hear that in the end we weren't able to fully resolve the leak, nugget53. All the best in your new vehicle (even if it is a Kia )!
GM Customer Service
#275 of 487 Re: Saturn leak problem [bbplugger]
Mar 13, 2012 (8:58 am)
For whatever reason, although I have my account set to publicly show my email, it isn't (moderator? any ideas?).
No matter - you can contact me at either sarah_gracegmexpert.com or socialmediagm.com.
All the best,
GM Customer Service
#276 of 487 Re: Saturn leak problem [nugget53]
Mar 13, 2012 (9:02 am)
The truth of the matter is this problem is for the Acadia, Enclaves and Outlooks. The same frame, the same problems with leaks. If you go to the Acadia forum you will find pages and pages of the same problem with the leaks. Some don't even have a sunroof but have leaks. There is also a GM vehicle that has leaks and no sunroof on Utube. I do believe GM should recall these vehicles. These leaks are safety issues. My SUV usually stays covered or under a carport so I have been lucky as far as not having all the electrical problems. I am very hopeful that this seal on the moonroof fixes this leak. My GM dealer said they had the lining down and poured water over the top for hours to make sure there were no leaks. If this does happen again, like I said..I too will go forward to a higher level.
#277 of 487 Re: Saturn leak problem [gmcustsvcsarah]
by kyfdx HOST
Mar 13, 2012 (9:06 am)
I show it as private.... try again?
#278 of 487 Re: Saturn leak problem [kyfdx]
Mar 13, 2012 (11:32 am)
Bizarre. I selected "yes" by the display email option. Thanks for checking, though - decided to just put email addresses under my bio.
GM Customer Service