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SUVs Saturn Outlook Sunroof leak on my Saturn Outlook
51 messages, Last post on Oct 17, 2009 at 4:00 PM
You are in the Saturn Outlook Forum. Your Hosts are steve_ & tidester
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Replying to: stacey22 (May 05, 2009 11:26 am) |
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Replying to: Tobster1 (Jun 04, 2009 7:17 am) |
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Replying to: worriedowner2 (Jun 07, 2009 10:16 am) "You are entitled to a refund or replacement if the manufacturer cannot correct one or more defects or conditions covered by the warranty that substantially impair the use, value or safety of the vehcle within a reasonable number of attempts during the "Lemon Law rights period." (The first 24 months after the date of original delivery of a motor vehicle to a consumer.) The law presumes that you have had a "reasonable number of attempts" if there have been at least three attempts to repair the same defect and the defect continues to exist after a final attempt to repair, or the vehicle has been ou of service by reason of repair for a cumulative total of 30 calendar days and the manufacturer or authorized service agent has a at least one chance to inspect or repair the vehicle after receipt of a written notification" PLEASE ! Keep a record of all repair work orders and dates, time and with whom you have spoken with regarding repairs to your Saturn. Be advised, there was no recall notice by Saturn regarding a sunroof leak. However, all Saturn dealers did receive a GM Technical Bullitin advising the dealer's technicians of the sunroof leak problem and how to correct it. The dealer WILL NOT advise you of the bullitin or problem until you take your vehicle into the dealership and a "repair work order is written up." Any problem which arises from the leaking sunroof is considered by law "a defect" and can be counted toward the Lemon Law claim. Keep all records and DO NOT asssume anything that is not written because the GM representative will not consider anything that is not on a Work Order or is printed in text or precisely described in the vehicle's warranty. Believe Me, I've been there and they will try their best to make you to be very ignorant or the problem with the vehicle is all in your mind. There should have been Consumer Guide to the Lemon Law issued with your vehicle. Do everything it says to do. Contact your Better Business Bureau to file a Lemon Law claim. Send GM a Motor Vehicle Defect Notification by registered mail (return receipt requsted). There may be a form in your booklet to fill out and send. Anyway, your better business bureau has an Auto LIne regarding the lemon law and they will guide you through the arbitration process to either get you a replacement or total refund. Keep us posted Shillelagh
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Replying to: shillelagh (Jun 07, 2009 3:40 pm) For example in Colorado, one of the worst lemon law states, their lemon law only applies for one year after purchase. Colorado AG's office
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Replying to: steve_ (Jun 07, 2009 7:50 pm) |
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Replying to: worriedowner2 (Jun 08, 2009 6:58 am) I took it to the dealer yesterday and they found evidence of water but are unsure where it is coming from. We do not have a sunroof and I am stumped on what I should do next. The dealer said they could continue to search but it would get very time consuming and expensive. They said it could be a number of things from an unsealed body panel to a faulty windshield seal (I took the hose to the windshield and didn't have any water come in). Any thoughts or recommendations on what can be done or what I should do?
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Replying to: worriedowner2 (Jun 07, 2009 10:16 am) |
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Replying to: rwren (Jun 09, 2009 7:06 am) Dear Saturn Owner: We have learned that your 2008 model year Saturn OUTLOOK, equipped with a sunroof, may have a condition in which water is not properly drained away from the sunroof. If this condition were to occur, water may enter the interior of the vehicle and dampen the carpet, upholstery, and other interior components. Your satisfaction with your OUTLOOK is very important to us, so we are announcing a program to prevent this condition or, if it has occurred, to fix it. What We Will Do: Your Saturn retailer will install drain tube extension assemblies and ensure that the water drains properly. This service will be performed for you at no charge until September 30,2009. What You Should Do: To limit any possible inconvenience, we recommend that you contact your Saturn retailer as soon as possible to schedule an appointment for this repair. By scheduling an appointment, your retailer can ensure that the necessary parts will be available on your scheduled appointment date. Customer Reply Form: The enclosed customer reply form identifies your vehicle. Presentation of this form to your retailer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the form and mailing it back to us. If you have any questions or need any assistance to better understand related repairs, please contact your retailer. Courtesy Transportation: If your vehicle is within the New Vehicle Limited Warranty your retailer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the facility for this repair. Please refer to your Owner's Manual and your retailer for details on courtesy transportation. We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your Saturn OUTLOOK provides you with many miles of enjoyable driving. j~ Scott Lawson General Director, Customer and Relationship Services Enclosure 08207 |
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Replying to: rwren (Jun 09, 2009 7:06 am) 
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Replying to: martine4 (Jun 24, 2009 11:18 am) |
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