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Saturn Outlook, SUV
#239 of 487 So relieved to find this forum! Saturn Outlook leaks!
Feb 11, 2012 (11:13 am)
I'm so relieved to find this site!! We bought a 2007 Saturn Outlook in July 2011. We noticed a few months later drips of water on the third seat. Flash forward to 1/12 - water was coming through the passenger site visor clip and the liner above the passenger side was leaking water...
Our car was completely dead and would not start. We were told by Les Schwab it was the battery; we bought a new battery and it died again. We took it to a GM Dealer/Service and was told that our fuse box was flooded and corroded. We had a lot of snow and the GM Service thought it could have been from the snow and to run it by our Insurance. WRONG! Our insurance told as that "The leaks are a well documented problem with GM with long term issues due to the defective design, overtime moisture will short out the electrical components " This prompted me to do some research on-line and I'm blown away. Also, the motor in the back latch has died. My car is on day 6 in the shop. I did call GM and had a positive experience so far. There was a recall in 2009 to extend the tubing on the roof to prevent this from happening. The repair was done to our car however, it did not stop the problem.
Like I said I have been researching these issues all week and see these forums and wonder if anyone has filed complaints with their Attorney General, etc. I plan on writing several letters regarding the defective design of these cars and the devastating outcomes from these problems. I'm grateful I wasn't driving on the hwy. when my fuse box decided to die.... There is so much documentation on the web regarding these issues, same problems different authors. I would think this warrants for a class action. Cars will have issues, we expect that; cars sold to consumers with a defective design causing long term issues due to this poor design is a not okay.... We should be able to have this expensive car out in the rain with-out worrying about leaks and going broke with the repairs. I have many, many concerns of what the future brings. Other than this forum, what other ways are you folks submitting your complaints?
#240 of 487 Re: So relieved to find this forum! Saturn Outlook leaks! [nancy1960]
Feb 11, 2012 (12:03 pm)
I see you have already called into GM - were you assigned a case number and everything?
All the best,
GM Customer Service
#241 of 487 Re: So relieved to find this forum! Saturn Outlook leaks! [gmcustsvcsarah]
Feb 11, 2012 (1:11 pm)
Yes, I was I assigned a case number. From doing so much research this week on the issues with the Saturn Outlook leaks I've noticed your response's through out this forum. I've been told from GM every case is handled differently, etc regarding these leaks, do you report back to GM what information is on these forums? If so, does GM see this pattern regarding the leaks? Has GM made any statements regarding these complaints that I may have missed? As I said above, I continue to read the same story over and over the only difference is the owner.
I love my car! It's a beautiful car. I truly hope the repairs being done on my car fix the problem; sadly, there is no guarantee! I should be able to drive in the rain and wash my car with-out it leaking. I also have a water stain on the lining above the passenger seat, not a good sign.
I understand my current issue is being repaired, I've asked the dealer for preventable maintenance for the entire roof and the response I get is we're dealing with the current problem only; this does not give me much peace of mind. Please note Sarah, my tailgate motor is dead as well which I now believe is related as well as I said, there has been water on the third seat... I did not think the water could possibly be from a leak at the time, I assumed it come it came from a different source.
Thanks Sarah, I appreciate your time!
#242 of 487 Re: So relieved to find this forum! Saturn Outlook leaks! [nancy1960]
Feb 12, 2012 (10:06 am)
I took a copy of all these complaints to my GM dealer and showed the TECH about the holes from the manufacturer that were not sealed after they put the sunroof on. That was a big complaint for leaking. He sealed them on the driver's side because he had to remove the roof rack on that side anyway. That side also had loose bolts in the back of the roof rack, he thinks was causing the small leak as well. Print out these complaints and take them with you and ask them to check the bolts in the roof rack and those holes that were not sealed from the manufacturer for the sunroof. I think we should get the news involved, the Attorney General and a class action suit if they can't fix these or recall them for checks to ensure we don't get stranded while driving. I would think GM would WANT to keep us happy to keep our business but even more important is no one dies from this mess and ruin their reputation and pocket book. So far, my car has not leaked since they sealed those holes on the driver side and sealed the bolts on the roof rack.
#243 of 487 Re: So relieved to find this forum! Saturn Outlook leaks! [bubbles1956]
Feb 12, 2012 (1:48 pm)
Thanks Bubbles 1956 for your response! I did make a call to the Washington State Attorney General’s office last week. I expressed my findings of all of these complaints, the recall to fix the problem to extend the drain tubes to prevent water getting into electrical components and the issues with my car and all the other cars. They suggested that I file a complaint and also suggested that those with these issues file complaints in their States as the Attorney General can represent those living in their states only. They will collect information from others with the same complaint and represent us. I don't think as consumers who spent money on these beautiful cars expected these issues at no fault to us or how we maintain our cars. As my insurance said "The leaks are a well-documented problem with GM with long term issues due to the defective design, overtime moisture will short out the electrical components.” We explained the issues regard the loose bolts and holes on the roof that were not sealed to the GM service and was blown off. We won't take this lying down!! We plan on taking this complaint to the highest area of the law. We hope others will do the same and our hopes is for a class action. Others need to do the same. I can only hope others were just stranded by these issues; my fuse box was flooded and my car was dead. I could have been driving on the freeway when this happened, thank god I wasn't.
What state are you in? I will do as you suggested. I've copied many pages already to build my case and will bring them to the GM Service where my car is. I believe GM is very aware of these problems. As consumers we need to go forward and let our voices be heard beyond the forums.
I live in Washington State - any others out there? Lets proceed forward with our complaints.
My fingers are crossed that you won't have anymore problems!
#244 of 487 Re: So relieved to find this forum! Saturn Outlook leaks! [nancy1960]
Feb 13, 2012 (8:47 pm)
I know they are aware of this issue.... However, GM is just a bad.. I have a claim # or whatever they are calling it but they conveniently call the house when I am not home and since my work hours are from 8 am 5 pm and I dont get home before 6 or 7 pm she is already gone for the day. I am tired of playing phone tag with people. So much for customer service.. they have NONE!!!
I even told them I would buy a brand new GM car if they would just eat the cost of this car and not make me pay anymore money on it.. They tried to take the difference on the car loan and pass it thru my bank without me knowing it... Talk about crooks... I was pissed off and told my bank to throw that out and I wasn't doing that at all!!!
The dealer acts like they are doing me a favor by NOT CHARGING ME!!! hell it is their problem in the first place along with GM... They are nothing but a bunch of crooks!! I will never buy another GM car for as long as I drive and my kids drive...
#245 of 487 Re: So relieved to find this forum! Saturn Outlook leaks! [aggravated07]
Feb 13, 2012 (9:13 pm)
Oh...I have had to pay over $100 both times I took my Outlook in but I haven't had the bad leaking problems yet. I keep my car in a car port or under a car cover so I just happened to leave it out one night and find the water and the drops were coming from the back up sensor in the back of the car. I was lucky so far but I don't have much faith in GM or Saturn after reading all these entries. I live in NC and I will contact the Attorney General's office this week. Good advice. I think the news should be involved as well so I will be writing to our local news station WCTI here this week as well. Free help won't hurt.
#246 of 487 Re: So relieved to find this forum! Saturn Outlook leaks! [aggravated07]
Feb 14, 2012 (9:17 am)
Have you thought of contacting the Attorney General in your State? With all of the complaints I've seen just in the past week I wish there was some way to get a Class action against GM.
#247 of 487 Re: So relieved to find this forum! Saturn Outlook leaks! [bubbles1956]
Feb 14, 2012 (9:35 am)
There is no reason we should have to park under a carport so our cars don't leak, this is so wrong..... but, I get it! There's a few consumer advocates on our local news stations as well and I think that too is a great idea. All the complaint's regarding the leaks from consumers is all the same problem; it's overwhelming. Any attorney/paralegal could gather these complaints, there at their fingertips to prepare a case.
The safety issue will continue to worry me. Water leaking into electrical components could be fatal. My fuse box was flooded which left my car completely dead. If this would have happened while driving could have be disastrous.
Good luck Bubbles1956 and please let me know how it goes! My car is still in the shop; day 8!!
#248 of 487 Re: So relieved to find this forum! Saturn Outlook leaks! [nancy1960]
Mar 04, 2012 (4:09 pm)
It has been raining for two days and nights and my car is leaking in the same place again. The backup sensor light is where it is leaking. I have had this in twice already and paid over $100 each time. Now I am scared of electrical problems. Although it is not dripping as bad as before, it still leaks. I am scared to death of having a major problem while traveling and I travel long distances because of my parents health. I can't afford a break down or another vehicle. I need either a great trade in deal, a buy back or a lawyer because I can't afford another repair for the same problem. Last time the holes that were not sealed on the driver's side were sealed but not the passengers side and that was only because I asked them to do it since they had to remove the roof rack anyway to replace the molding that was damaged while trying to find the leak...which they thought was the bolts to the roof rack. Clearly, that was not the problem. I agree on getting a lawyer. Our Attorney General or any law around here is worthless. I think a class action is what we need and getting the local new involved. I will try again to contact our news and find a lawyer.