Last post on May 13, 2013 at 5:35 PM
You are in the Saturn Outlook
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Saturn Outlook, SUV
#219 of 487 Re: Saturn Outlook 2008 [gmcustsvcsarah]
Jan 14, 2012 (5:28 am)
It wasn't a big rain, but no water leaks, so far. Thank you for asking. The real test will be with a hard rain all day or all night. I do know that a 15 minute water test isn't going to catch the problem. I will wait for the next BIG rain and leave my car outside...risky but I have to make sure the car leak is fixed. I really like the mechanic who works on my SUV so I am very hopeful that he fixed the problem. I keep reading all these awful things from all the forums about the Acadia's, Outlooks and Enclaves with sunroofs that have constant leaking problems. I just hope mine was really just the roof rack bolts that were loose causing this problem. I also hope that since the water found it's way through the back up camera light that I don't get electrical problems now as well. I know I will never buy another extended warranty. Having to pay $100 each time I take it in and them not covering any gaskets, seals or leaks...doesn't make it a very wise purchase. I really love this vehicle. It took me two years to save up and search, test drive and decide the best car for me and I still think my Outlook was the best ride and most comfortable. My fingers are crossed that the leak is fixed.
#220 of 487 Re: Outlook recall 10287 dated 2/2011 [gmcustsvcsarah]
Jan 16, 2012 (4:41 pm)
I dropped my car off tonight and I am not to happy - eventhough I am being told GM should take care of this (or that is how he feels about it too) I may have to pay money out of my pocket for this anyway.
Now this man is different then the original man I was dealing with at Jake Sweeney Chevrolet, he said the first man i was dealing with was only an appointment setter.. I really am upset feeling like being passed around and they really don't care. I am hoping GM cares enough to finally fix this problem esp since after the first guy told me my car has been back three times for this issue.
the new contact there would be Dan Warren.
#221 of 487 Re: Outlook recall 10287 dated 2/2011 [aggravated07]
Jan 16, 2012 (6:03 pm)
OH..I had to pay over $100 the first time the car leaked and $135, I think this last time as well. I doubt you will get out of a free service but good luck. Maybe GM will see all our complaints and pay us back for these leak repairs...or better yet, if they don't do something about them just have a class action against them. There ARE lots of people with this problem. Let me know what they found and if it cost you and better yet, if they actually fixed the problem. I need to make sure my car gets check out if it is different from what they told me.
#222 of 487 Re: Outlook recall 10287 dated 2/2011 [aggravated07]
Jan 17, 2012 (6:38 am)
Please keep us updated on this, aggravated07. Hope that everything goes well!
GM Customer Service
#223 of 487 Re: Outlook recall 10287 dated 2/2011 [gmcustsvcsarah]
Jan 18, 2012 (2:48 pm)
Ok,.. I get a call today and they say they can not find the problem... they have had it now for two days... now what... wait??? keep taking it back and forth like other customers have done??
#224 of 487 Re: Outlook recall 10287 dated 2/2011 [aggravated07]
Jan 19, 2012 (7:32 am)
As I don't handle the incoming emails from Edmunds (my coworker Christina assists with that end of the forum), I am not sure as to whether or not you have already established a Service Request? We can look into the case and get you any updates or urge your agent to continue to seek a resolution to this concern.
I am sorry that you are so frustrated, aggraved07, I truly am. I know that it's a rough situation to be in, and am doing what I can to offer assistance.
GM Customer Service
#225 of 487 Re: Outlook recall 10287 dated 2/2011 [aggravated07]
Jan 19, 2012 (7:44 am)
I took my car in yesterday for the parts the the GMC ordered for my Outlook. They had to replace the molding that got messed up from the last repair. NO CHARGE of course and they were wonderful in the customer service. I brought in a copy of some of the leaking complaints and one of them read the holes from manufacturing the frame that were not used when installing the sunroofs. The complaint read that they needed to be sealed. When he took the one side of the roof rack off to replace the molding, he did see those holes and sealed them. You might want to tell them to check the roof rack for loose bolts and to check to ensure those holes not being used were sealed. No one ever found my leaks either. My mechanic just happened to find the two loose bolts on the roof rack were rusty so he sealed them and put in washers. The 15 minute water test DOES NOT WORK for checking leaks. It is a wast of time and money. You need to wait and bring that car in during a big rain so they can leave it outside to look at after the rain leave the car out during a heavy overnight or all day rain and video where the leaks are going. THIS SUCKS we have to do their job. These vehicles should be recalled to check the roof rack bolts and seal all those holes they put in that were not being used. I am still waiting for a heavy rain to leave my car out and check it for leaks.
#226 of 487 Re: Outlook recall 10287 dated 2/2011 [gmcustsvcsarah]
Jan 19, 2012 (8:16 am)
Could you please pass it on to whomever needs to help!! I can't understand how I can see water coming in places yet they say they haven't seen any. I don't trust them and I need this corrected as soon as possible. The amount of money I am spending on this vehicle is def way too much especially when I have to deal with "trained technicians" that can't find a problem.
I just want help from someone and no more stories or lies or people that don't have a clue to what they are doing.
#227 of 487 Re: Outlook recall 10287 dated 2/2011 [gmcustsvcsarah]
Jan 20, 2012 (8:21 am)
they still have not found the problem with the leaking water... I need GM helps or a good lawyer... Can you find out what the problem is??
I also made a report on safecar.gov regarding this water issue... This could cause serious electrical issues and I will be the one stuck with the problem due to this not being resolved.
#228 of 487 Re: Outlook recall 10287 dated 2/2011 [bubbles1956]
Jan 20, 2012 (8:25 am)
Ok bubbles1956... they have had my car since Monday night so they most likely didnt start till Tues. morning.. still can't find why the water is coming in...
I filed a complaint with safecar.gov regarding this issue... I think everyone should.. I am not getting anywhere with the dealer