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Sunroof leak on my Saturn Outlook

490 messages,  Last post on Jun 11, 2013 at 8:44 PM

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What is this discussion about? Saturn Outlook, SUV

Messages Page 23 of 50

#217 of 490 Re: Outlook recall 10287 dated 2/2011 [gmcustsvcsarah] by cpetitt

Jan 12, 2012 (3:40 pm)

Replying to: gmcustsvcsarah (Jan 09, 2012 11:58 am)
I, too, have a 2007 Saturn Outlook with both a sun roof and a moon roof. We had problems with leaking and took it back to the dealership before Saturn went out of business. They dried out the carpet (mainly on the front passenger side) and installed drain tube extensions. We didn't have any more problems (to our knowledge) until the bad rains on 1/9/12. I don't drive my car much. I didn't notice the water because the floor mats and the thick plastic molding under the mats hide everything. But I noticed the windows fogging up...and a musty smell when I drove it the following night. At one point, it smelled like something was on fire. I turned off the heater (and hoped it was the exhaust from a car in front of me). Now I'm wondering?? It was late when I got home, so I forgot about it. I remembered to tell my husband about it late last night. He went out to check...this time was worse than before...both the driver's side & the passenger side were soaked. It is hard to get at the soaked areas...but the whole thing is like a sponge. You just touch it and water spurts out. My car is no longer under warranty. I, too, am aggravated. I never received any recall on the leaks. Only recall outstanding on my car is for the heater on the side view mirrors.
What do I need to do to get the carpet and insulation out of the car to dry it out? Any suggestions?? Any suggestions for fixing the leak so it doesn't happen again?

#218 of 490 Re: Outlook recall 10287 dated 2/2011 [cpetitt] by 2mad

Jan 13, 2012 (11:02 pm)

Replying to: cpetitt (Jan 12, 2012 3:40 pm)
Get rid of it is my advice to you. That is the advice I got from the GM service center that I had taken my Outlook to numerous times. He told us to get rid of it quick and to trade it in far away because he didn't want it back in the service center there.

#219 of 490 Re: Saturn Outlook 2008 [gmcustsvcsarah] by bubbles1956

Jan 14, 2012 (5:28 am)

Replying to: gmcustsvcsarah (Jan 12, 2012 8:43 am)
Sarah,
It wasn't a big rain, but no water leaks, so far. Thank you for asking. The real test will be with a hard rain all day or all night. I do know that a 15 minute water test isn't going to catch the problem. I will wait for the next BIG rain and leave my car outside...risky but I have to make sure the car leak is fixed. I really like the mechanic who works on my SUV so I am very hopeful that he fixed the problem. I keep reading all these awful things from all the forums about the Acadia's, Outlooks and Enclaves with sunroofs that have constant leaking problems. I just hope mine was really just the roof rack bolts that were loose causing this problem. I also hope that since the water found it's way through the back up camera light that I don't get electrical problems now as well. I know I will never buy another extended warranty. Having to pay $100 each time I take it in and them not covering any gaskets, seals or leaks...doesn't make it a very wise purchase. I really love this vehicle. It took me two years to save up and search, test drive and decide the best car for me and I still think my Outlook was the best ride and most comfortable. My fingers are crossed that the leak is fixed.

#220 of 490 Re: Outlook recall 10287 dated 2/2011 [gmcustsvcsarah] by aggravated07

Jan 16, 2012 (4:41 pm)

Replying to: gmcustsvcsarah (Jan 09, 2012 12:13 pm)
I dropped my car off tonight and I am not to happy - eventhough I am being told GM should take care of this (or that is how he feels about it too) I may have to pay money out of my pocket for this anyway.
 
Now this man is different then the original man I was dealing with at Jake Sweeney Chevrolet, he said the first man i was dealing with was only an appointment setter.. I really am upset feeling like being passed around and they really don't care. I am hoping GM cares enough to finally fix this problem esp since after the first guy told me my car has been back three times for this issue.
 
the new contact there would be Dan Warren.

#221 of 490 Re: Outlook recall 10287 dated 2/2011 [aggravated07] by bubbles1956

Jan 16, 2012 (6:03 pm)

Replying to: aggravated07 (Jan 16, 2012 4:41 pm)
OH..I had to pay over $100 the first time the car leaked and $135, I think this last time as well. I doubt you will get out of a free service but good luck. Maybe GM will see all our complaints and pay us back for these leak repairs...or better yet, if they don't do something about them just have a class action against them. There ARE lots of people with this problem. Let me know what they found and if it cost you and better yet, if they actually fixed the problem. I need to make sure my car gets check out if it is different from what they told me.

#222 of 490 Re: Outlook recall 10287 dated 2/2011 [aggravated07] by gmcustsvcsarah

Jan 17, 2012 (6:38 am)

Replying to: aggravated07 (Jan 16, 2012 4:41 pm)
Please keep us updated on this, aggravated07. Hope that everything goes well!
Sarah
GM Customer Service

#223 of 490 Re: Outlook recall 10287 dated 2/2011 [gmcustsvcsarah] by aggravated07

Jan 18, 2012 (2:48 pm)

Replying to: gmcustsvcsarah (Jan 17, 2012 6:38 am)
Ok,.. I get a call today and they say they can not find the problem... they have had it now for two days... now what... wait??? keep taking it back and forth like other customers have done??

#224 of 490 Re: Outlook recall 10287 dated 2/2011 [aggravated07] by gmcustsvcsarah

Jan 19, 2012 (7:32 am)

Replying to: aggravated07 (Jan 18, 2012 2:48 pm)
As I don't handle the incoming emails from Edmunds (my coworker Christina assists with that end of the forum), I am not sure as to whether or not you have already established a Service Request? We can look into the case and get you any updates or urge your agent to continue to seek a resolution to this concern.
 
I am sorry that you are so frustrated, aggraved07, I truly am. I know that it's a rough situation to be in, and am doing what I can to offer assistance.
 
Best,
Sarah
GM Customer Service

#225 of 490 Re: Outlook recall 10287 dated 2/2011 [aggravated07] by bubbles1956

Jan 19, 2012 (7:44 am)

Replying to: aggravated07 (Jan 18, 2012 2:48 pm)
I took my car in yesterday for the parts the the GMC ordered for my Outlook. They had to replace the molding that got messed up from the last repair. NO CHARGE of course and they were wonderful in the customer service. I brought in a copy of some of the leaking complaints and one of them read the holes from manufacturing the frame that were not used when installing the sunroofs. The complaint read that they needed to be sealed. When he took the one side of the roof rack off to replace the molding, he did see those holes and sealed them. You might want to tell them to check the roof rack for loose bolts and to check to ensure those holes not being used were sealed. No one ever found my leaks either. My mechanic just happened to find the two loose bolts on the roof rack were rusty so he sealed them and put in washers. The 15 minute water test DOES NOT WORK for checking leaks. It is a wast of time and money. You need to wait and bring that car in during a big rain so they can leave it outside to look at after the rain leave the car out during a heavy overnight or all day rain and video where the leaks are going. THIS SUCKS we have to do their job. These vehicles should be recalled to check the roof rack bolts and seal all those holes they put in that were not being used. I am still waiting for a heavy rain to leave my car out and check it for leaks.

#226 of 490 Re: Outlook recall 10287 dated 2/2011 [gmcustsvcsarah] by aggravated07

Jan 19, 2012 (8:16 am)

Replying to: gmcustsvcsarah (Jan 19, 2012 7:32 am)
Could you please pass it on to whomever needs to help!! I can't understand how I can see water coming in places yet they say they haven't seen any. I don't trust them and I need this corrected as soon as possible. The amount of money I am spending on this vehicle is def way too much especially when I have to deal with "trained technicians" that can't find a problem.
 
I just want help from someone and no more stories or lies or people that don't have a clue to what they are doing.

Messages Page 23 of 50

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