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Sunroof leak on my Saturn Outlook

487 messages,  Last post on May 13, 2013 at 5:35 PM

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What is this discussion about? Saturn Outlook, SUV

Messages Page 23 of 50

#215 of 487 Re: sunroof leak on my 2007 saturn [lakegal] by bubbles1956

Jan 12, 2012 (5:25 am)

Replying to: lakegal (Jun 16, 2008 3:16 pm)
Yep, I usually keep my 2008 Saturn Outlook under a carport, in a garage or covered but a little over a year ago I had it outside during the day and a quick rain came by. I had a small leak and the sunroof was wet and dripping. I took it in and paid the GMC to tell me it was a clogged drain tube...I now doubt that was the problem and am upset that I had to pay for what is clearly a manufacturing defect. My first 08 Outlook was a legal lemon for the engine misfiring. The #2 rocker ended up being broken so I got a whole new car out of it. I probably should have made them pay me back instead of getting a new vehicle identically the same. I do love the Outlook...it is the most comfortable vehicle I have driven. I wish I hadn't gotten the sunroof now though. Last week I had to take my vehicle in again for A LOT of rain and A LOT of water in my vehicle. The water came in through the camera light in the back. I had a dog kennel back there and it caught most of the water..thank goodness. I paid another $152 to have them try to find the leak. What they ended up finding was a couple loose bolts that hold the roof rack down in the back. They put in sealant and new washers and I am leaving it outside for a while to make sure that fixed the leak.

#216 of 487 Re: Saturn Outlook 2008 [bubbles1956] by gmcustsvcsarah

Jan 12, 2012 (8:43 am)

Replying to: bubbles1956 (Jan 12, 2012 5:02 am)
How did the fix hold up for you in the rain last night? Hope everything went well!
Sarah
GM Customer Service

#217 of 487 Re: Outlook recall 10287 dated 2/2011 [gmcustsvcsarah] by cpetitt

Jan 12, 2012 (3:40 pm)

Replying to: gmcustsvcsarah (Jan 09, 2012 11:58 am)
I, too, have a 2007 Saturn Outlook with both a sun roof and a moon roof. We had problems with leaking and took it back to the dealership before Saturn went out of business. They dried out the carpet (mainly on the front passenger side) and installed drain tube extensions. We didn't have any more problems (to our knowledge) until the bad rains on 1/9/12. I don't drive my car much. I didn't notice the water because the floor mats and the thick plastic molding under the mats hide everything. But I noticed the windows fogging up...and a musty smell when I drove it the following night. At one point, it smelled like something was on fire. I turned off the heater (and hoped it was the exhaust from a car in front of me). Now I'm wondering?? It was late when I got home, so I forgot about it. I remembered to tell my husband about it late last night. He went out to check...this time was worse than before...both the driver's side & the passenger side were soaked. It is hard to get at the soaked areas...but the whole thing is like a sponge. You just touch it and water spurts out. My car is no longer under warranty. I, too, am aggravated. I never received any recall on the leaks. Only recall outstanding on my car is for the heater on the side view mirrors.
What do I need to do to get the carpet and insulation out of the car to dry it out? Any suggestions?? Any suggestions for fixing the leak so it doesn't happen again?

#218 of 487 Re: Outlook recall 10287 dated 2/2011 [cpetitt] by 2mad

Jan 13, 2012 (11:02 pm)

Replying to: cpetitt (Jan 12, 2012 3:40 pm)
Get rid of it is my advice to you. That is the advice I got from the GM service center that I had taken my Outlook to numerous times. He told us to get rid of it quick and to trade it in far away because he didn't want it back in the service center there.

#219 of 487 Re: Saturn Outlook 2008 [gmcustsvcsarah] by bubbles1956

Jan 14, 2012 (5:28 am)

Replying to: gmcustsvcsarah (Jan 12, 2012 8:43 am)
Sarah,
It wasn't a big rain, but no water leaks, so far. Thank you for asking. The real test will be with a hard rain all day or all night. I do know that a 15 minute water test isn't going to catch the problem. I will wait for the next BIG rain and leave my car outside...risky but I have to make sure the car leak is fixed. I really like the mechanic who works on my SUV so I am very hopeful that he fixed the problem. I keep reading all these awful things from all the forums about the Acadia's, Outlooks and Enclaves with sunroofs that have constant leaking problems. I just hope mine was really just the roof rack bolts that were loose causing this problem. I also hope that since the water found it's way through the back up camera light that I don't get electrical problems now as well. I know I will never buy another extended warranty. Having to pay $100 each time I take it in and them not covering any gaskets, seals or leaks...doesn't make it a very wise purchase. I really love this vehicle. It took me two years to save up and search, test drive and decide the best car for me and I still think my Outlook was the best ride and most comfortable. My fingers are crossed that the leak is fixed.

#220 of 487 Re: Outlook recall 10287 dated 2/2011 [gmcustsvcsarah] by aggravated07

Jan 16, 2012 (4:41 pm)

Replying to: gmcustsvcsarah (Jan 09, 2012 12:13 pm)
I dropped my car off tonight and I am not to happy - eventhough I am being told GM should take care of this (or that is how he feels about it too) I may have to pay money out of my pocket for this anyway.
 
Now this man is different then the original man I was dealing with at Jake Sweeney Chevrolet, he said the first man i was dealing with was only an appointment setter.. I really am upset feeling like being passed around and they really don't care. I am hoping GM cares enough to finally fix this problem esp since after the first guy told me my car has been back three times for this issue.
 
the new contact there would be Dan Warren.

#221 of 487 Re: Outlook recall 10287 dated 2/2011 [aggravated07] by bubbles1956

Jan 16, 2012 (6:03 pm)

Replying to: aggravated07 (Jan 16, 2012 4:41 pm)
OH..I had to pay over $100 the first time the car leaked and $135, I think this last time as well. I doubt you will get out of a free service but good luck. Maybe GM will see all our complaints and pay us back for these leak repairs...or better yet, if they don't do something about them just have a class action against them. There ARE lots of people with this problem. Let me know what they found and if it cost you and better yet, if they actually fixed the problem. I need to make sure my car gets check out if it is different from what they told me.

#222 of 487 Re: Outlook recall 10287 dated 2/2011 [aggravated07] by gmcustsvcsarah

Jan 17, 2012 (6:38 am)

Replying to: aggravated07 (Jan 16, 2012 4:41 pm)
Please keep us updated on this, aggravated07. Hope that everything goes well!
Sarah
GM Customer Service

#223 of 487 Re: Outlook recall 10287 dated 2/2011 [gmcustsvcsarah] by aggravated07

Jan 18, 2012 (2:48 pm)

Replying to: gmcustsvcsarah (Jan 17, 2012 6:38 am)
Ok,.. I get a call today and they say they can not find the problem... they have had it now for two days... now what... wait??? keep taking it back and forth like other customers have done??

#224 of 487 Re: Outlook recall 10287 dated 2/2011 [aggravated07] by gmcustsvcsarah

Jan 19, 2012 (7:32 am)

Replying to: aggravated07 (Jan 18, 2012 2:48 pm)
As I don't handle the incoming emails from Edmunds (my coworker Christina assists with that end of the forum), I am not sure as to whether or not you have already established a Service Request? We can look into the case and get you any updates or urge your agent to continue to seek a resolution to this concern.
 
I am sorry that you are so frustrated, aggraved07, I truly am. I know that it's a rough situation to be in, and am doing what I can to offer assistance.
 
Best,
Sarah
GM Customer Service

Messages Page 23 of 50

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