Last post on May 13, 2013 at 5:35 PM
You are in the Saturn Outlook
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Saturn Outlook, SUV
#22 of 487 Water Leaks in my 2008 Saturn Outlook
May 19, 2009 (6:46 am)
I live in Florida it has been raining for days here. We need the rain but because of all this rain...my 2008 Saturn Outlook is now leaking. It all started with me hearing a swishing noise like there was a bucket of water in the car and every time I turned a corner I could hear it swish to one side. Then yesterday I noticed that the driverís side floor under the emergency brake was wet and dripping with water. Then I heard the swoosh and looked in the back and there was water dripping from the light fixtures over the third row of seats and the third row of seats was covered in water. I touched the sunroofs to see if they were wet and the area around them was dry. Then moments later my parking assist indicator light and message starting going off at random while I was driving as was my emergency brake light indicator. I called my husband and he called Saturn to make an appointment for me today. As I got in the truck this morning to head to Saturn for my appt. I notice the water on the driverís side floor near the emergency brake was still dripping. The light fixture in the back didn't seem to be leaking at this time. However, as I pulled out of my driveway water gushed from the headliner on the passenger side all over the dashboard and the glove box and then I noticed water dripping from the driverís side airbag opening on the column next to the windshield. And again my parking assist indicator starting going off at random and my emergency brake like as well. I left my car at Saturn of Brandon this morning and the service advisor check and told me that there are no known recalls for my truck year/model. She said sometimes the drains around the sunroof get clogged and need to be cleaned out to fix the problem. She was not sure if she could give me my truck back today. I have a loaner. After reading all the posts on this forum, I am not optimistic that they can fix my problem for good. I hope my outcome is better and less stressful than some that I have read here. I really do not want to have to go to the dealer over and over again to have the same problem repaired only for it to happen again. If the car leaks, it's probably junk...no?
We are in for a long summer of rain here in Florida. If they can't repair this...they will need to do the right thing. I shouldn't have to pay over $500 a month for a truck that is bringing on water. It's just not right.
#23 of 487 Re: Water Leaks in my 2008 Saturn Outlook [loridaly]
May 20, 2009 (12:01 pm)
The Brandon Service advisor is correct, there's no "recall" on the sunroof leaks. However, there is a Service bullitin regarding the sunroof leaks. The drain tubes are too short causing the water to overflow into the inside roof area. My 08' XR had the same problem. The Dealer replaced the drain tubes with the correct ones and it hasn"t leaked since.
#24 of 487 Does Your 09 Outlook Roof Leak??
May 28, 2009 (6:21 pm)
We are considering buying a 2009 Outlook but have recently read about all the roof leaks. Has anyone purchased an 09 and still have leaking problems. Or other problems you'd be willing to share before we make this investment.
#25 of 487 Re: Does Your 09 Outlook Roof Leak?? [nanapatti]
May 29, 2009 (5:20 pm)
I owned an 08' XR and the sunroof did not leak until we had it for about 11 months. There was a bullitin (not a recall) issued to dealers regarding the leaks and it did include the 09'. The dealer installed the new type drain tubes and no more leaks. However, my neighbor has an 09' XR. It's about 4 months old. It had no leaks until last week when we received over 5" of rain (Tampa Florida). He came running over discribing that he had about an inch of water in the floor of his Outlook. We parked it under my back patio cover until the rain had gone (all weekend). This past Monday, he took it to the dealer and found out that they had closed shop and he had to take it to another dealer 15 miles away. He got it back Thursday and the dealer told him that they could not find anything wrong but they went ahead and put new drain tubes in and had the carpet dried. I'm sorry, but I would recommend you leave the Saturn alone. If a full sized SUV is what you're looking for, try the GMC Acadia or the Yukon Hybrid. The GMC Acadia has the same frame and drive train as the Outlook but with a better chassis and trim.
#26 of 487 Re: So far... [stacey22]
Jun 04, 2009 (8:17 am)
After negotiating with GM for more than 2 months and not getting anywhere we took them to arbitration and won! it has been ruled that they repurchase my car for contract price, taxes, fees, finance interest. They now have until next week to make due on this judgment (of course I am not holding my breath waiting for them to contact me as I am sure they will wait until the last possible minute while I add more and more miles onto my car). Good luck. Let me know how you are making out. My suggestion would be to NOT negotiate, they will not give in and make good. now what to do. . . . stay with the Outlook and get an 09 or 10 (which I LOVE) or move onto a honda or toyota . . . . . any suggestions out there???
#27 of 487 Re: So far... [Tobster1]
Jun 07, 2009 (11:16 am)
I bought an 08 Outlook in February of 2008, Memorial day weekend water was coming in from every nook in my car, airbags, dome lights, everywhere, in my lemon law is only good for 12 mos or 12,000 mi, which I am over on both. They fixed what they said was a common problem but never got any recall notice on my sunroof. Took them a week and got it back now having more electrical problems. Noticed probs w/ my window passenger side window not rolling down, before they even got to the shop had some other electrical probs. I am worried my whole electrical system is going to go out and me and my 6 children will be in a dangerous situation. Any suggestions on what I can do?
#28 of 487 Re: So far... [worriedowner2]
Jun 07, 2009 (4:40 pm)
The Lemon Law is good for 24 months after you take delivery of the vehicle. There is no limit on mileage during that period. The following is quoted right out of the Lemon Law Guide Book.
"You are entitled to a refund or replacement if the manufacturer cannot correct one or more defects or conditions covered by the warranty that substantially impair the use, value or safety of the vehcle within a reasonable number of attempts during the "Lemon Law rights period." (The first 24 months after the date of original delivery of a motor vehicle to a consumer.) The law presumes that you have had a "reasonable number of attempts" if there have been at least three attempts to repair the same defect and the defect continues to exist after a final attempt to repair, or the vehicle has been ou of service by reason of repair for a cumulative total of 30 calendar days and the manufacturer or authorized service agent has a at least one chance to inspect or repair the vehicle after receipt of a written notification"
PLEASE ! Keep a record of all repair work orders and dates, time and with whom you have spoken with regarding repairs to your Saturn. Be advised, there was no recall notice by Saturn regarding a sunroof leak. However, all Saturn dealers did receive a GM Technical Bullitin advising the dealer's technicians of the sunroof leak problem and how to correct it. The dealer WILL NOT advise you of the bullitin or problem until you take your vehicle into the dealership and a "repair work order is written up."
Any problem which arises from the leaking sunroof is considered by law "a defect" and can be counted toward the Lemon Law claim. Keep all records and DO NOT asssume anything that is not written because the GM representative will not consider anything that is not on a Work Order or is printed in text or precisely described in the vehicle's warranty. Believe Me, I've been there and they will try their best to make you to be very ignorant or the problem with the vehicle is all in your mind.
There should have been Consumer Guide to the Lemon Law issued with your vehicle. Do everything it says to do. Contact your Better Business Bureau to file a Lemon Law claim. Send GM a Motor Vehicle Defect Notification by registered mail (return receipt requsted). There may be a form in your booklet to fill out and send.
Anyway, your better business bureau has an Auto LIne regarding the lemon law and they will guide you through the arbitration process to either get you a replacement or total refund.
Keep us posted
#29 of 487 Re: So far... [shillelagh]
by steve_ HOST
Jun 07, 2009 (8:50 pm)
Lemon laws vary from state to state.
For example in Colorado, one of the worst lemon law states, their lemon law only applies for one year after purchase. Colorado AG's office
#30 of 487 Re: So far... [steve_]
Jun 08, 2009 (7:58 am)
yeah, I live in Illinois and I checked out our lemon law, it is 1 year or 12,000 miles whichever comes first.
#31 of 487 Re: So far... [worriedowner2]
Jun 09, 2009 (8:06 am)
I purchased my 08 used and cannot fall back on the Lemon Law. A few weeks ago my wife had some water leak on her foot from under the dash on the passenger side. Last week it started to come out by the emergency brake. It has been raining on and off the last few weeks and I think that may be the culprit but I am not sure how it is getting in.
I took it to the dealer yesterday and they found evidence of water but are unsure where it is coming from. We do not have a sunroof and I am stumped on what I should do next. The dealer said they could continue to search but it would get very time consuming and expensive. They said it could be a number of things from an unsealed body panel to a faulty windshield seal (I took the hose to the windshield and didn't have any water come in). Any thoughts or recommendations on what can be done or what I should do?