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Sunroof leak on my Saturn Outlook

490 messages,  Last post on Jun 11, 2013 at 8:44 PM

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What is this discussion about? Saturn Outlook, SUV

Messages Page 21 of 50

#198 of 490 Re: 2008 Saturn Outlook leaking sunroof [bubbles1956] by postonno

Jan 06, 2012 (5:25 pm)

Replying to: bubbles1956 (Jan 05, 2012 2:25 pm)
I guess I have the patience of Job. I posted on this site previously. I purchased a new '08 Outlook XR with dual sunroofs in 8/08. A month later, I got a "recall" notice, which GM says was only an advisory bulletin, regarding the drain tubes. Took it in, had the work done. It didn't rain for quite some time, so...no leaks. Then, while on a trip in GA, parked on an uphill incline, water came out of the rear airbag ports, and filled up the rear lower compartment. I bought a tarp and kept the car covered during the rest of my vacation.
 
Fast forward to 2012. Its now in the shop for the 8th (that's EIGHTH!!) attempt to fix the leak, which, while parked in my driveway, always runs down into the left front corner of the driver's side...out of the dash.
 
Now, I've had a malfunction of the electric liftgate. It goes halfway up, stops momentarily, then decides to close by itself, under motorized power. And no, it does not stop if someone is in the way, it just continues pressing down. Fortunately, I didn't get sliced in half. I guess it would have kept on until the battery went dead.
 
The local Chevy dealer has been good, and assures me that the leak is finally fixed, that it wasn't the sunroof, but instead, an opening in the cowl area that needed to be sealed.
 
The car has less than 35k miles, and I'd love to trade it and maybe try the new Ford Explorer, but most everyone knows the reputation of the Saturn Outlook and its other GM cousins over at Buick and GMC with leak problems.
 
If this, the 8th try, doesn't fix the leak problem, I'll jump on board for a class action lawsuit. I believe that GM has made a product that is unsafe, after reading all the other posts. Water cannot possibly be good for air bags sealed in a pillar post. I've filed a complaint with the NHTSA, they said"thanks for your letter". I shouldn't have expected anymore, since the government owns the Company!

#199 of 490 Re: 2008 Saturn Outlook leaking sunroof [postonno] by bubbles1956

Jan 07, 2012 (3:38 am)

Replying to: postonno (Jan 06, 2012 5:25 pm)
I had a GMC rep read my entry and call the GMC dealer to check and make sure my car was being taken care of. After 3 days of testing, my bill was only $152.70. The write up was Tech lowered liner and ran water on top for 15 minutes, no leaks visible. Noticed rust around captured nuts and bolts for luggage rack in rear. Removed bolts and applied sealer. Reinstalled bolts and headliner. The strip that goes across the groove of my vehicle on the driver’s side was not installed properly when I picked up my car. I went back to talk to the guy in customer service and he took it back into the shop to have it pushed back. When he brought my car back out he said it was still lifted and should reset back down this weekend when I leave it in the sun and the pushed back seal around the window should go back into place too. If not, he told me to bring it in or give him a call on Monday. I was just so happy to get my car back. I really love this vehicle but the leak was driving me crazy. I will say…the only 2 times I have noticed the leaking in the roof have been on very hard rains that lasted all night and my car was in the driveway at an angle with the nose higher. I usually use a car cover or have it in the car port. Since Michelle at GMC told me that my VIN number was NOT part of that TSB, I feel much better about this problem. Hopefully, I won't have it again. No damage inside and they cleaned all the seals as well and the inside of my car...extra bonus. The people are very polite but the only real complaint I have is that I had to call all the time to get the status of my car. I was only told the leak test would be a couple hours, never asked about removing the liner or given an estimate for the fix. Of course, if they couldn't find the leak..how could they give me an estimate. I get that...just very nervous about the bill when they had my car for 3 days. All is well and I will let you all know if it leaks again. If you are having leaks, check your roof rack too. IF THIS ISN'T THE FIX...YEP..CLASS ACTION BECAUSE THESE LEAKS DO CAUSE ELECTRICAL PROBLEMS

#200 of 490 Re: 2008 Saturn Outlook leaking sunroof [bubbles1956] by gmcustsvcsarah

Jan 07, 2012 (12:01 pm)

Replying to: bubbles1956 (Jan 07, 2012 3:38 am)
Bubbles1956,
I have been out of the office since Wednesday, but am glad to hear that Michelle over on the Acadia forum was able to assist you in this matter. I apologize that at first things were a little rough, from the sounds of your posts as I got caught up on them. If we can ever assist in the future, please let us know!
 
Best,
Sarah
GM Customer Service

#201 of 490 Re: 2008 Saturn Outlook leaking sunroof [postonno] by gmcustsvcsarah

Jan 07, 2012 (1:15 pm)

Replying to: postonno (Jan 06, 2012 5:25 pm)
I see that you've been in repeatedly to get this leak fixed - hopefully this time it has been successful. If not, please get in touch with us and we'd be happy to further investigate.
 
All the best,
Sarah
GM Customer Service

#202 of 490 Re: Outlook recall 10287 dated 2/2011 [aggravated07] by ez2cyunvtee

Jan 09, 2012 (9:37 am)

Replying to: aggravated07 (Nov 16, 2011 12:23 pm)
Hi Im having the same exact problem and Im actually scheduling an appointment this week to have this issue serviced and I noticed that you received an recall on this, do you by any chance have the recall number or did this fix your problem so far?

#203 of 490 Re: Outlook recall 10287 dated 2/2011 [ez2cyunvtee] by bubbles1956

Jan 09, 2012 (9:57 am)

Replying to: ez2cyunvtee (Jan 09, 2012 9:37 am)
I did not get a recall. A couple years ago, when my original warranty was still in tact..my roof leaked a little. When I took it into the GMC dealer, they could not find anything. I had another leak just before New Years and it was BAD. My whole back of the car would have been soaked if I didn't have the kennel in the back which caught most of the water. When I felt around, the only thing wet in the ceiling was the very back light. The sunroofs were not wet. When I took back to GMC they did several leak tests..which consists of running water for 15 minutes. I remembered that my car only leaked when parked at an angle with the front end higher and a pouring overnight rain. They ended up dropping the liner and following the drain tubes and actually found two bolts on the back of my roof rack..which I have NEVER used, loose. They removed them added sealer and washers and put them back in. Hopefully this helps. OF course, when they put the one rubber seal on the top by the drivers side of the roof rack, they didn't push it back far enough and it was not set right and the seal around my window has a cut and is pushed out. I left the front end in the sun as instructed to see if the seal sets back in to place on it's own but because I noticed the seal around the window is sliced from that other seal, I will be taking it back in to have that looked at. I just hate having to waste time and gas. I love my car...it was the car I saved for years and bought. I just hate the leaks...they are so hard to find on this car. Now my VIN did not fall in the Bulletin but as far as I know, they never did a recall...which I think should have been done. This bulletin expired Sept of 2009.

#205 of 490 Re: Outlook recall 10287 dated 2/2011 [bubbles1956] by gmcustsvcsarah

Jan 09, 2012 (11:58 am)

Replying to: bubbles1956 (Jan 09, 2012 9:57 am)
I am sorry that you have been experiencing so many difficulties with your Outlook. As there are so many posters on this forum with the same problem, I will be adding documentation for GM's consideration on the roof leaks.
 
In regards to your current situation, we could establish a Service Request for you if you like. Please send us an email with more information, including your name and Edmunds username, contact information, information on your current vehicle concerns and any past repair history with a GM dealership, the last 8 digits of your VIN and current mileage, and your current dealership.
 
Best,
Sarah
GM Customer Service

#206 of 490 Re: Outlook recall 10287 dated 2/2011 [ez2cyunvtee] by gmcustsvcsarah

Jan 09, 2012 (12:13 pm)

Replying to: ez2cyunvtee (Jan 09, 2012 9:37 am)
Keep us updated on how your visit goes. Are you going to be working with a GM dealership? We're available to follow up if need be.
 
Best,
Sarah
GM Customer Service

#207 of 490 Re: 2008 Saturn Outlook leaking sunroof [aggravated07] by aggravated07

Jan 10, 2012 (6:28 am)

Replying to: aggravated07 (Jan 06, 2012 4:51 am)
Am trying to schedule an appt. haven't heard back as of yet. I requested tubes be blown out and lengthen if needed to stop this leaking issue that doesn't seem to be corrected also requested both recalls be corrected and an oil change since they are the ones that are suppose to complete them.
 
I have a feeling that they are going to tell me that I am responsible for any charges when it comes to the leak and I will be ticked off. Still waiting for GM/Saturn to send out a recall regarding this issue but nothing has been sent out as of yet!! Come on GM step up. Fix our cars so they last!!

Messages Page 21 of 50

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