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Sunroof leak on my Saturn Outlook

487 messages,  Last post on May 13, 2013 at 5:35 PM

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What is this discussion about? Saturn Outlook, SUV

Messages Page 21 of 50

#194 of 487 Re: 2008 Saturn Outlook leaking sunroof [bubbles1956] by aggravated07

Jan 06, 2012 (4:51 am)

Replying to: bubbles1956 (Jan 05, 2012 2:25 pm)
It is a huge loosing battle... Make sure they check your headlights also, there was a recall on those - this car is a piece of crap and GM/Saturn know it. They are just going to push off all their design flaws on the consumer!! So much for ever buying American Made ever again. I had a perfectly good Nissan and decided to buy American.. Never again. Hell I was told that in order for them to repair the recall items I HAVE TO TAKE OFF OF WORK SINCE THEY DON'T MAKE THOSE KIND OF REPAIRS ON THE WEEKEND!!!!! CUSTOMER SERVICE SUCKS!! BUT WHAT WOULD YOU EXPECT SINCE THE CAR IS A PIECE OF CRAP ALSO!! WE NEED TO SOMEHOW GET A CLASS ACTION LAWSUIT AGAINST THEM TO MAKE ALL THE REPAIRS OR TAKE THESE CARS BACK FOR WHAT WE PAID FOR THEM SINCE THEY AREN'T WORTH A NICKEL. HELL MY HOUSE IS HOLDING VALUE BETTER IN THIS ECONOMY THEN MY CAR!!

#195 of 487 Re: 2008 Saturn Outlook leaking sunroof [aggravated07] by bubbles1956

Jan 06, 2012 (5:36 am)

Replying to: aggravated07 (Jan 06, 2012 4:51 am)
I have been reading several forums about the GMC Acadia and the Saturn Outlook and am seriously looking into a class action lawsuit. They kept my car again last night. What pisses me off is I bought an extended warranty because the first Outlook I bought was a legal lemon. The one they replaced my first Outlook with I love but three recalls later and now this. I am not happy. Saturn would have given me a loaner...GMC will not. Plus, they didn't bother to call my extended warranty like they are supposed to do and verify if the leak is covered. Plus I was told the leak test would be a couple hours. They NEVER called to ask my permission to tear out the lining nor did they have me sign anything. So now, two days later..I have to wonder what the hell they think they are going to charge me. When I reminded them I have an extended warranty bumper to bumper she called and was told no extended warranty covers seals, leaks or gaskets. Why bother with paying out the nose for a warranty then? The warranty did cover the drivers side mirror going out. The whole thing had to be replaced, not like they could have fixed the cable. SO STUPID. When I found out that the warranty didn't cover leaks, I called the warranty place. They told me about the bulletin for extending the drain tubes but it was expired in Sept09. If they new that was a problem, why didn't they make it a recall. I sure never got a notice and I usually park my car in the car port or have it covered so until last year, I didn't have a leak. I will post what they say and do and how much they THINK they are going to charge me to fix this mess. They originally said they had to find the leak to bring in a glass specialist to replace the seal. WHY THE hell would they need to find where the leak is if they are going to replace the seal anyway? I sure do feel like I am being ripped off here but won't know until today...if I get my car back.

#196 of 487 Re: 2008 Saturn Outlook leaking sunroof [bubbles1956] by siboldm2

Jan 06, 2012 (6:16 am)

Replying to: bubbles1956 (Jan 05, 2012 2:25 pm)
FYI to all you 2008 Saturn Outlook owners, the roof has assembly line holes that were not sealed. This is the cause for the roof leaking, NOT the sunroof. I had to pay over $600 to get my car fixed in 2010. GM refused to reimbursement for the expense even though it was a manufacturer defect according to the dealership. Also beware, I have had to replace the same brake light twice within the past 4 months and I'm positive that it is a wiring issue as a result of the water issues. Now they are telling me there is a wiring problem with the airbag. Make sure you call your dealership to look up your individual vehicle. They are calling this an extended waranty, not a recall and you only have a limited time to get it fixed, so you probably won't get a notice in the mail. Oh and let me know forget to mention that there was a computer malfunction in the transmission last month that caused me $1400. It's funny that this same issue happened within 6 months of purchaing the vehicle and a couple times after that, but back when it was under waranty it wasn't a big deal. I hate this car and will never buy another GM. They wonder why Amercia has problems, they build anything worth purchasing, anymore... WAKE UP GM!!!!!!!! How about bailing us out of our crappy cars, like we bailed you out of your financial irresponsiblity!

#197 of 487 Re: 2008 Saturn Outlook leaking sunroof [siboldm2] by bubbles1956

Jan 06, 2012 (10:02 am)

Replying to: siboldm2 (Jan 06, 2012 6:16 am)
There is a GM customer service attached on the Acadia Forum website that you might get help from...if it is for real. Maybe they will contact you. So far someone claiming to be from GM has contacted me over the leaky sunroof.

#198 of 487 Re: 2008 Saturn Outlook leaking sunroof [bubbles1956] by postonno

Jan 06, 2012 (5:25 pm)

Replying to: bubbles1956 (Jan 05, 2012 2:25 pm)
I guess I have the patience of Job. I posted on this site previously. I purchased a new '08 Outlook XR with dual sunroofs in 8/08. A month later, I got a "recall" notice, which GM says was only an advisory bulletin, regarding the drain tubes. Took it in, had the work done. It didn't rain for quite some time, so...no leaks. Then, while on a trip in GA, parked on an uphill incline, water came out of the rear airbag ports, and filled up the rear lower compartment. I bought a tarp and kept the car covered during the rest of my vacation.
 
Fast forward to 2012. Its now in the shop for the 8th (that's EIGHTH!!) attempt to fix the leak, which, while parked in my driveway, always runs down into the left front corner of the driver's side...out of the dash.
 
Now, I've had a malfunction of the electric liftgate. It goes halfway up, stops momentarily, then decides to close by itself, under motorized power. And no, it does not stop if someone is in the way, it just continues pressing down. Fortunately, I didn't get sliced in half. I guess it would have kept on until the battery went dead.
 
The local Chevy dealer has been good, and assures me that the leak is finally fixed, that it wasn't the sunroof, but instead, an opening in the cowl area that needed to be sealed.
 
The car has less than 35k miles, and I'd love to trade it and maybe try the new Ford Explorer, but most everyone knows the reputation of the Saturn Outlook and its other GM cousins over at Buick and GMC with leak problems.
 
If this, the 8th try, doesn't fix the leak problem, I'll jump on board for a class action lawsuit. I believe that GM has made a product that is unsafe, after reading all the other posts. Water cannot possibly be good for air bags sealed in a pillar post. I've filed a complaint with the NHTSA, they said"thanks for your letter". I shouldn't have expected anymore, since the government owns the Company!

#199 of 487 Re: 2008 Saturn Outlook leaking sunroof [postonno] by bubbles1956

Jan 07, 2012 (3:38 am)

Replying to: postonno (Jan 06, 2012 5:25 pm)
I had a GMC rep read my entry and call the GMC dealer to check and make sure my car was being taken care of. After 3 days of testing, my bill was only $152.70. The write up was Tech lowered liner and ran water on top for 15 minutes, no leaks visible. Noticed rust around captured nuts and bolts for luggage rack in rear. Removed bolts and applied sealer. Reinstalled bolts and headliner. The strip that goes across the groove of my vehicle on the driver’s side was not installed properly when I picked up my car. I went back to talk to the guy in customer service and he took it back into the shop to have it pushed back. When he brought my car back out he said it was still lifted and should reset back down this weekend when I leave it in the sun and the pushed back seal around the window should go back into place too. If not, he told me to bring it in or give him a call on Monday. I was just so happy to get my car back. I really love this vehicle but the leak was driving me crazy. I will say…the only 2 times I have noticed the leaking in the roof have been on very hard rains that lasted all night and my car was in the driveway at an angle with the nose higher. I usually use a car cover or have it in the car port. Since Michelle at GMC told me that my VIN number was NOT part of that TSB, I feel much better about this problem. Hopefully, I won't have it again. No damage inside and they cleaned all the seals as well and the inside of my car...extra bonus. The people are very polite but the only real complaint I have is that I had to call all the time to get the status of my car. I was only told the leak test would be a couple hours, never asked about removing the liner or given an estimate for the fix. Of course, if they couldn't find the leak..how could they give me an estimate. I get that...just very nervous about the bill when they had my car for 3 days. All is well and I will let you all know if it leaks again. If you are having leaks, check your roof rack too. IF THIS ISN'T THE FIX...YEP..CLASS ACTION BECAUSE THESE LEAKS DO CAUSE ELECTRICAL PROBLEMS

#200 of 487 Re: 2008 Saturn Outlook leaking sunroof [bubbles1956] by gmcustsvcsarah

Jan 07, 2012 (12:01 pm)

Replying to: bubbles1956 (Jan 07, 2012 3:38 am)
Bubbles1956,
I have been out of the office since Wednesday, but am glad to hear that Michelle over on the Acadia forum was able to assist you in this matter. I apologize that at first things were a little rough, from the sounds of your posts as I got caught up on them. If we can ever assist in the future, please let us know!
 
Best,
Sarah
GM Customer Service

#201 of 487 Re: 2008 Saturn Outlook leaking sunroof [postonno] by gmcustsvcsarah

Jan 07, 2012 (1:15 pm)

Replying to: postonno (Jan 06, 2012 5:25 pm)
I see that you've been in repeatedly to get this leak fixed - hopefully this time it has been successful. If not, please get in touch with us and we'd be happy to further investigate.
 
All the best,
Sarah
GM Customer Service

#202 of 487 Re: Outlook recall 10287 dated 2/2011 [aggravated07] by ez2cyunvtee

Jan 09, 2012 (9:37 am)

Replying to: aggravated07 (Nov 16, 2011 12:23 pm)
Hi Im having the same exact problem and Im actually scheduling an appointment this week to have this issue serviced and I noticed that you received an recall on this, do you by any chance have the recall number or did this fix your problem so far?

#203 of 487 Re: Outlook recall 10287 dated 2/2011 [ez2cyunvtee] by bubbles1956

Jan 09, 2012 (9:57 am)

Replying to: ez2cyunvtee (Jan 09, 2012 9:37 am)
I did not get a recall. A couple years ago, when my original warranty was still in tact..my roof leaked a little. When I took it into the GMC dealer, they could not find anything. I had another leak just before New Years and it was BAD. My whole back of the car would have been soaked if I didn't have the kennel in the back which caught most of the water. When I felt around, the only thing wet in the ceiling was the very back light. The sunroofs were not wet. When I took back to GMC they did several leak tests..which consists of running water for 15 minutes. I remembered that my car only leaked when parked at an angle with the front end higher and a pouring overnight rain. They ended up dropping the liner and following the drain tubes and actually found two bolts on the back of my roof rack..which I have NEVER used, loose. They removed them added sealer and washers and put them back in. Hopefully this helps. OF course, when they put the one rubber seal on the top by the drivers side of the roof rack, they didn't push it back far enough and it was not set right and the seal around my window has a cut and is pushed out. I left the front end in the sun as instructed to see if the seal sets back in to place on it's own but because I noticed the seal around the window is sliced from that other seal, I will be taking it back in to have that looked at. I just hate having to waste time and gas. I love my car...it was the car I saved for years and bought. I just hate the leaks...they are so hard to find on this car. Now my VIN did not fall in the Bulletin but as far as I know, they never did a recall...which I think should have been done. This bulletin expired Sept of 2009.

Messages Page 21 of 50

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