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Sunroof leak on my Saturn Outlook

490 messages,  Last post on Jun 11, 2013 at 8:44 PM

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What is this discussion about? Saturn Outlook, SUV

Messages Page 14 of 50

#129 of 490 Re: 2008 Saturn Outlook XR Sunroof Leaks [2mad] by gmcustsvc

May 12, 2011 (10:15 am)

Replying to: 2mad (May 02, 2011 6:42 pm)
2mad,
Thank you for your feedback. Filing a complaint with GM makes GM aware of the situation. As all major companies or corporations, we have standard operating procedures. GM does handle their customers individually, not all situations are the same, so they must be handled on a case by case basis. I am here to help make GM aware of our customer’s situations. The only way I can do this is with the customer’s assistance. My first step is to gather their contact information (including a good number to reach them), VIN, current mileage, involved dealer, and a break down of what they are experiencing. The best way to get me this information is a direct email. The next step in the process is the vehicle must be taken to a GM Dealer. They have a contract with GM and must look at the vehicle. For GM to know their customers are experiencing issues, they must contact GM; whether it is me via email or Customer Assistance via the telephone. This will help identify the problem and how large it is. I understand when customers are experiencing these concerns these processes can be frustrating. All concerns, whether it is with a dealer or your vehicle, are documented in the cases set up if GM is contacted directly. Any customer that would like to call Customer Assistance and speak with someone the number is in your owner manual, or email me and I can provide it to you. Any customer that would like me to assist them, please feel free to email me the information requested above.
Christina
GM Customer Service

#130 of 490 You are talking the talk but can you walk the walk?... by unfancynancy

May 12, 2011 (5:17 pm)

I find this kind of response interesting since most of us have called Saturn and GM and have not had any success. As a matter of fact, it's even more frustrating to read on a site like this, and others, that so many people, from around the country have had very similar problems and most of us have been blown off by our Dealer; some even went as far as suing or filling a lemon law claim.
 
If GM wants to do right by it's customers... send a recall and fix these problems, stop acting like it's the first time you ever heard of it, stop insulting our intelligence and 'man up'. I would have a greater respect for GM if they were to do that.
 
I actually got rid of the Outlook and bought a Toyota. I feel safer with my family in the car and one could argue that Toyota gained a lot of respect by handling their past issues in a timely manner.
 
Never again.. will I buy a GM car and I will continue to post my situation and tell people I know about all the troubles I have had and the lack of resolution.
 
best to ya.

#131 of 490 sunroof leak in my 2007 outlook by kempo439

May 13, 2011 (12:53 pm)

I bought my 2007 Saturn outlook in Oct 2010 with 34k miles. in the past few months I noticed that water was leaking inside near the driver/passenger side doors near the ceiling. finally took it to the dealership yesterday and was told it would cost $800 to fix the problem due to that vehicle was not under original warranty and there was no recall for this issue. I also have had issues with the airbag light coming on. after reading these complaints from people with the same issues, i probably will not buy another GM product again.

#132 of 490 Re: sunroof leak in my 2007 outlook [kempo439] by siboldm2

May 13, 2011 (1:22 pm)

Replying to: kempo439 (May 13, 2011 12:53 pm)
fight them on it. They know exactly what is wrong with the cars and should have done a recall on them. There are holes in the roof from the assembly line that they didn't close. I had my car fixed a while ago and it has not leaked since, but that is thanks to one guy at Champion Chevrolet who did everything he could to find the problem. Granted I had to pay to have it repaired because well GM DOES NOT STAND BEHIND THEIR MISTAKES...I feel for you, but if I were you I would find out how many times that vehicle was in the shop prior to you buying it and then contact your local governments and local papers and heat things up. They should have never resold that vehicle until the repairs were done correctly. Guranteed your car was a lemon that was resold...

#133 of 490 Re: sunroof leak in my 2007 outlook [kempo439] by gmcustsvc

May 19, 2011 (2:07 pm)

Replying to: kempo439 (May 13, 2011 12:53 pm)
kempo439,
 
Have you been in contact with GM Customer Assistance?
 
Thank you,
Caron, GM Customer Service

#134 of 490 Re: sunroof leak in my 2007 outlook [gmcustsvc] by kempo439

May 24, 2011 (12:04 pm)

Replying to: gmcustsvc (May 19, 2011 2:07 pm)
yes i have and i spoke to a saturn customer service rep who told me that gmc would offer to pay half the cost for the repair. its a nice offer but i still feel i shouldn't have to pay anything seeing that gmc knew of that the earlier editions of the outlooks and buick enclaves had roof leak issues. i even found the service memo that expired in 2009 regarding the roof leak issue. my big complaint is gmc only required outlooks and enclaves made at certain plants to be recalled that had this issue. you would think that gmc would realize that all the early edition enclave and outlooks would have this issue even if they were made at different plants.

#135 of 490 Re: sunroof leak in my 2007 outlook [kempo439] by gmcustsvc

May 24, 2011 (1:34 pm)

Replying to: kempo439 (May 24, 2011 12:04 pm)
kempo439,
 
I understand, but unfortunately I am going to stand behind your agent's decision regarding the resolution of the case.
 
Thank you,
Caron, GM Customer Service

#136 of 490 Re: sunroof leak in my 2007 outlook [gmcustsvc] by kempo439

May 24, 2011 (1:57 pm)

Replying to: gmcustsvc (May 24, 2011 1:34 pm)
I think gmc is just waiting for a lawsuit to happen before they fix the problem they created

#137 of 490 Re: sunroof leak in my 2007 outlook [kempo439] by txsaturn_owner

Jun 12, 2011 (3:02 am)

Replying to: kempo439 (May 24, 2011 12:04 pm)
My Saturn 2008 Outlook "leaky-sunroof" began to arrigate the inside of my vehicle after the first 5 months. My Saturn dealership attempted to fix until it closed down in 2009. The Saturn dealership 120 miles away had equal un-succes until it cloased down in 2010. Two months ago my local Buick dealer that became the official Saturn support dealership applied a "new" resolution (that actually became the new process to fix in June 2010; the previous dealership applied the old method yet again in May 2010): It worked!!! I have now given up my idea to adapt & put in house plants. And by the way the Service Tech at my Buick dealership got GM to cover 100% of the cost.

#138 of 490 Problems with my Saturn by bheck1

Jun 14, 2011 (7:06 am)

I my Saturn is a 2007 and I bought it brand new. I had to return it many times for the leaking sun roof (now Fixed I hope) I also had to bring it in for the driver side head light that went out. That cost me 250.00 for a problem that a lot of people have had. The workmanship is just not there on the Outlook. That's too bad, I have a 2003 Chevy Impala and never had a problem with it. Thought was I was doing a good thing by buying AMERICAN. Need to replace the Impala but dont know if I should trust GM again.....

Messages Page 14 of 50

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