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Sunroof leak on my Saturn Outlook

487 messages,  Last post on May 13, 2013 at 5:35 PM

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What is this discussion about? Saturn Outlook, SUV

Messages Page 13 of 49

#120 of 487 Re: 2008 Saturn Outlook XR Sunroof Leaks [gmcustsvc] by 2mad

May 02, 2011 (6:42 pm)

Replying to: gmcustsvc (May 02, 2011 7:46 am)
Why file a complaint, GM is not going to do anything as I have found out. I have talked to someone in customer service and they acted like it was the first time they had heard of the leaking problem with the Outlooks. This is bull. There are enough complaints just on this forum for them not to know it. GM needs to man up and buy back all of the Saturn Outlooks that leak and remove these hazards from the road. I am just waiting for something to go completely haywire on mine and cause me to get into an accident. GM must have a might big broom for all this stuff they are sweeping under the rug. I believe GM has the mentality of if they ignore the problem, it will go away. I have taken pictures of the water standing in my floorboard and the rust that has developed around the emergency break pedal area. I plan to do a lot of free advertising for GM. I will contact anyone and everyone that I can. I have already sent something to one of the local television stations on the matter.

#121 of 487 Re: 2007 Saturn problems [unhappywithgm] by 2mad

May 02, 2011 (6:44 pm)

Replying to: unhappywithgm (May 02, 2011 11:28 am)
I am in the same leaking boat with you. I have had my Outlook for just under a year and am having major problems with leaking and electrical issues.

#122 of 487 Re: 2007 Saturn problems [2mad] by gmcustsvc

May 03, 2011 (11:20 am)

Replying to: 2mad (May 02, 2011 6:44 pm)
2mad,
 
You stated you spoke with customer assistance, did you have a case set up? If so, could you please email the case number, I would like to look into your situation.
 
Thank you,
Caron, GM Customer Service

#123 of 487 Re: 2008 Saturn Outlook XR Sunroof Leaks [siboldm2] by gmcustsvc

May 05, 2011 (8:44 am)

Replying to: siboldm2 (May 02, 2011 6:04 am)
siboldm2,
I understand your frustrations with your situation. I apologize that your case and situation did not go as you would have liked. However, as all major companies or corporations, we have standard operating procedures. GM does handle their customers individually, not all situations are the same, so they must be handled on a case by case basis. I am here to help make GM aware of your situations, and the only way I can do this is with your assistance. First, I need your contact information (including a good number to reach you), VIN, current mileage, involved dealer, and a break down of what you are experiencing. The best way to get me this information is a direct email. If you are unsure or uncomfortable please feel free to inquire with the host, or send me an email with your telephone number and I can give you a call. Second, the vehicle must be taken to a GM Dealer. They have a contract with GM and must look at the vehicle. For GM to know you are experiencing issues, you must contact GM; whether it is me via email or Customer Assistance via the telephone. This will help identify the problem and how large it is. I understand when you are experiencing these concerns these processes can be frustrating. All concerns, whether it be with a dealer or your vehicle, are documented in the cases set up if you directly contact GM. If you would like to call Customer Assistance and speak with someone the number is in your owners manual, or email me and I can provide it to you. Anyone who would like me to assist, please feel free to email me the information requested above.
Christina
GM Customer Service

#124 of 487 Re: 2008 Saturn Outlook XR Sunroof Leaks [2mad] by bacanbit

May 05, 2011 (8:54 am)

Replying to: 2mad (May 02, 2011 6:42 pm)
2mad...I have also just reported this to one of my local television station last week. Iwill be reporting it the others...just staggering it out. My 2007 Outlook is back at the dealership today it leaked last week and then again yesterday morning. My appointment was set-up last week for today and then it just happened to leak again. This is so aggrivating! I will never buy another GM and have already told many people about the situation. Never, never again!

#125 of 487 Re: 2008 Saturn Outlook XR Sunroof Leaks [bacanbit] by gmcustsvc

May 05, 2011 (1:17 pm)

Replying to: bacanbit (May 05, 2011 8:54 am)
bacanbit,
I apologize for your frustration. Have you spoke with Customer Assistance? Has your dealer involved Technical Assistance?
Christina
GM Customer Service

#126 of 487 Re: 2008 Saturn Outlook XR Sunroof Leaks [gmcustsvc] by bacanbit

May 05, 2011 (1:26 pm)

Replying to: gmcustsvc (May 05, 2011 1:17 pm)
Christina ~ Yes I have spoken to customer service at GM. I have a service request number and am literally waiting for their call back by 5. My Outlook was in the shop today and of course they can't find the water leak. It was leaking yesterday morning just a few hours before I dropped it off with them! Ann at GM said she would call me today between 3-5pm. She has 35 minutes before someone there hears from me.

#127 of 487 Re: 2008 Saturn Outlook XR Sunroof Leaks [bacanbit] by gmcustsvc

May 06, 2011 (7:58 am)

Replying to: bacanbit (May 05, 2011 1:26 pm)
bacanbit,
Please keep me updated. Feel free to email me directly. Have a great weekend!
Christina
GM Customer Service

#128 of 487 Re: 2007 Saturn problems [unhappywithgm] by gmcustsvc

May 06, 2011 (9:10 am)

Replying to: unhappywithgm (May 02, 2011 11:28 am)
unhappywithgm,
 
Have you taken the vehicle into your GM dealership to be diagnosed? Please keep me posted on any information.
 
Thank you,
Caron, GM Customer Service

#129 of 487 Re: 2008 Saturn Outlook XR Sunroof Leaks [2mad] by gmcustsvc

May 12, 2011 (10:15 am)

Replying to: 2mad (May 02, 2011 6:42 pm)
2mad,
Thank you for your feedback. Filing a complaint with GM makes GM aware of the situation. As all major companies or corporations, we have standard operating procedures. GM does handle their customers individually, not all situations are the same, so they must be handled on a case by case basis. I am here to help make GM aware of our customer’s situations. The only way I can do this is with the customer’s assistance. My first step is to gather their contact information (including a good number to reach them), VIN, current mileage, involved dealer, and a break down of what they are experiencing. The best way to get me this information is a direct email. The next step in the process is the vehicle must be taken to a GM Dealer. They have a contract with GM and must look at the vehicle. For GM to know their customers are experiencing issues, they must contact GM; whether it is me via email or Customer Assistance via the telephone. This will help identify the problem and how large it is. I understand when customers are experiencing these concerns these processes can be frustrating. All concerns, whether it is with a dealer or your vehicle, are documented in the cases set up if GM is contacted directly. Any customer that would like to call Customer Assistance and speak with someone the number is in your owner manual, or email me and I can provide it to you. Any customer that would like me to assist them, please feel free to email me the information requested above.
Christina
GM Customer Service

Messages Page 13 of 49

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