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Toyota Corolla, Sedan
#232 of 287 2011 Toyota Corolla Paint Problem
Apr 16, 2012 (5:14 pm)
In November 2011 I bought Toyota Corolla 2011 brand new. The car is magnetic grey. Because of the short days in November in IL I was not able to see any paint issues. I wash the car at the dealership. In December after washing the car and attempting to wipe the water under the driver's side door I noticed a wierdly looking spot. I touched it and it was sticky as if a soft paint. I was afraid to wipe it so a few days later I took the car to the dealership and after they attempted to wipe it the paint came off and the white primer showed beneath. They repainted this spot. Almost the same time I found a chip on the hood which the dealership touch paintd. During the winter I was washing the car each month, whenever the weather allowed it. Right now the car is less than 5000 miles, which means I drive even less than the average. After the winter, I noticed scratches on the car. I took it for detailing. A week later new scratches. After the last car wash and again wiping the car from the water under the doors I wiped off a piece of a sand/dust trapped in the paint. The white primer is showing again. I looled over the car and I found sand/dust trapped in the paint under all the doors of the car, as well as on 2 other spots (in front an at the back of the car). Also there a white spots in the paint. I took the car back to the body shop of the dealership but was told that these are just minor imperfections which every new car has. I do not think it is normal to have such imperfections for that amount of money, Corolla is not a cheap car at all. The Customer Relations manager of the dealership was about to schedule a visit of a Toyota Corporate representative but after the explanation of the body shop manager it was abandoned. The same day I was so upset and dissapointed and decided to contact Toyota Corporate myself. They opened a case for me and said they are going to send a field representative to have look at the car but at the same dealership because I bought the car from them. Today I was contacted by the Customer Relations manager of the dealership in relation to the case I had opened with the Corporate.
Is there anybody out there with similar Toyota Corolla 2011 complaints? What shall I do? I am really upset. I will appreciate any advice.
#233 of 287 Re: 2011 Toyota Corolla Paint Problem [zlatina]
Apr 18, 2012 (3:37 am)
Very, very few Corolla paint problems - you just happened to be one of the unlucky ones - hold Toyota to repair/repaint
#234 of 287 Re: 2007 corolla le [white3]
May 06, 2012 (12:26 pm)
I have a 2003 corolla and bought it new in 2004. I owned a corolla cor 11 years and it never had paint issues. The roof of my car looks like it was not painted as it peeled off and all of the molding has peeled I am upset as I have a ssi income, have you heard anything ?
#235 of 287 Re: 2007 corolla le [jalt1952]
May 06, 2012 (3:18 pm)
Not sure what your source of income has to do with the paint issue but it obviously should have lasted longer then it did, but really, your car is almost ten years old, what is it you think Toyota should do for you?
#236 of 287 Re: 2011 Toyota Corolla Paint Problem [terceltom]
Jun 30, 2012 (10:05 pm)
I do not think I am the only unlucky one with the paint issue. Toyota just do not admit how serious the problem is. Most of the complaints come from Camry owners. Maybe because it is more expensive car ... I tried to have the problem fixed through another dealership but no results. They assured me I won't get rust soon. And guess what, today after washing the car and wiping it I noticed a rust spot. And guess where, not outside the car but inside. The rust is showing between the rim and the hinge of driver's side door. For now the screws look rust free. I took it to the body shop of the dealership and they took a photo. We wil see what will happen. I am afraid that it may turn out to be the Tundra rust problem. The car is now only 7-8 months old, a little more than 7000 miles on it. I am extremely detailed person and maybe that's why I am catching the issues at the very early stage. That's why I am saying it may turn out to be the Tundra problem.
#237 of 287 Re: 2011 Toyota Corolla Paint Problem [zlatina]
Jul 01, 2012 (7:04 am)
The Tacomas and Tundras had frame issues, that company no longer makes frames for Toyota. Not saying your the "ONLY" unlucky one with some paint defects, but I am saying there is no wide spread paint problems with Toyotas right now. Your paint problem could happen in production to any new car manufactured today. Cars are painted by machines and even machines make an error occasionally.
#238 of 287 Re: 2011 Toyota Corolla Paint Problem [terceltom]
Jul 01, 2012 (7:25 am)
Thanks for the quick response. To some extend you calmed me down explaining to me that not all Toyota frames are manufactured by the same manufacturer and that even the frames for Tundras are no longer manufactured by the one who caused all the rust frame problems. This means that in my case it is not the whole frame that is defective and the rust spot I caught can be easily corrected.
But mine was not painted individually, correct? I am not sure what their process is but the way I explain it to myself is that the cars are manufactured in batches and painted in batches by colors. For example, mine is magnetic gray and shoud be painted together with other Corollas of the same color. I know the painting is computer done. Maybe something went wrong in the computer settings for that batch? Yes, machines also make errors.
#239 of 287 Re: 2011 Toyota Corolla Paint Problem [zlatina]
Jul 01, 2012 (7:42 am)
Call Toyota US Corp HQ in Los Angeles and file a complaint and have them assign it to a regional person. You can find the toll free number on the website or in your owners manual.
But, in your case I would not deal w/ dealers right now. I would escalate it to Corp HQ. Get them involved.
And I agree that luck has nothing to do with it. It is a fully automated process. It is also the most time intensive part of the manufacturing process as well. So, if a company were looking to cut corners (aka reduce costs) then this would probably be at the top of the list IMO.
#240 of 287 Re: 2011 Toyota Corolla Paint Problem [zlatina]
Aug 13, 2012 (8:56 am)
i bought a 2012 corolla magnetic grey with 5000 miles i found tiny orange spots in the paint around the lower part of the car the field rep is going to look at it next week but the paint an body man at toytota said that shes probably going to say its something i drove over to get on the paint my arguement is how did it actually get through the paint and clear coat i will never buy a toytota again and im speading the word another company that doesnt back there product
#241 of 287 Re: 2011 Toyota Corolla Paint Problem [artfemus]
Aug 13, 2012 (9:41 am)
Sounds like you have a good argument. I simple test would be to try to scrape it off with a fingernail, if it comes off it's indeed something you drove over, if not and it's under the clear coat then it's on Toyota.
My question to you is why would you not buy another Toyota? Do you think another car manufacturer would have just automatically given you a new car or repaint yours without even looking at it?