Last post on Sep 09, 2012 at 11:40 AM
You are in the Lexus ES
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Lexus ES 300, Lexus ES 330, Lexus ES 350, Paint, Sedan
#60 of 83 Paint problem vs design of ES 350
Feb 01, 2011 (2:57 pm)
My blue ES 350 had hundreds of chips on the hood. I had Lexus of Carlsbad auto shop repaint it and within months there were hundreds more. I took it to an excellent independent auto body shop and had it repainted at my own expense. Within 2 weeks there were chips already forming. I went back to the shop and he pointed out there were also a myriad of chips in my windshield and in the paint of my rear view mirrors. He feels that the design of the car with the front dipping down allows for debris to come up and chip the paint and other parts of the car.
I'd be glad to join in a class action lawsuit also.
I had bought a 2006 ES 350 and had a loud thunk sound at various times. After taking it to the dealership many times, they finally admitted they could not fix it. The head mechanic said that most of the 2006 ES 350s had this problem. So I had to buy a newer car, the one I have now, a 2007 ES 350, which was not in my budget. And now I have the paint problem.
I had a 1995 Lexus for 14 years and had no problems whatsoever. That is why I spent the money to buy another Lexus, and I have nothing but problems!!!
#61 of 83 Re: Paint problem vs design of ES 350 [renee22]
Feb 01, 2011 (4:04 pm)
I started this thread three years ago on the paint issue. I have appreciated the comments that others are experiencing the same. Thank goodness I leased this vehicle and it was a happy day Friday when I turned it in and picked up my very fun to drive Buick LaCrosse. I was so disappointed in the quality of this 2008 ES, when compared to 3 other ES models that I have leased or owned. I felt the quality had declined with my 2008 model. In the last few months it developed a very annoying rattle up by the locking mechanism of the sunroof. It does not rattle all the time but when it does, it isn't pleasant. My Michalin tires lasted less than 24,000 miles. I paid for regular rotations. Either the dealer never actually rotated them, but collected the money, or they are inferior. My right front had barely any tread and the left front wasn't much better. At no charge the dealer did exchange the fronts and rear tires. The rear tires weren't real good but they definitely had more tread. I finally was able to ignore the paint issue and just count the days until turning it in. Yesterday I bumped the door frame edge of my new car with a metal pan. I nearly died thinking I had made a knick on my 4 day old car. I was so relieved it didn't even scratch it. I wrote Lexus numerous times with no response. Lexus requested that I send one question to the General Manager, Lexus US. Paint was it. I never heard back sadly. Maybe they don't care or maybe they think they can ride on previous quality image. Good luck to you all. For you that own the vehicle...go for it on what ever compensation you can get.
#62 of 83 Re: Paint problem vs design of ES 350 [draperysewer]
Feb 01, 2011 (4:12 pm)
A final thought on the car design. There may be merit to the design being the problem, but I don't really buy it. My 2002 was a very similar front and never had the chipping issue. This is not the only vehicle with a sloping hood design. I guess you would have to ask owners of other brand models if they experience the same.
#63 of 83 Lexus is well aware of their paint problems. Class action suit filed
Mar 31, 2011 (11:35 am)
Please contact them. There are so many people who don't do anything because they don't know what to do.
My name is on the class action law suit. My paint job is a joke. Everybody is in shock after they see it and when I tell them Lexus wouldn't do anything about it.
Please watch video Ford Taurus vs. LS460 chipping test
I took my 2010 Lexus IS in at 3400 miles to a Cadillac dealer in the area I was considering to repaint my car. His first comment was the front end looked like a car with 70000 plus miles on it. I have a 1999 Blazer, 140,000 miles, used for hunting, off road, utility, etc. When you match the front ends up ( both black ) the Chevrolet doesn't have hardly a mark on it. Night and day comparison.
#64 of 83 Re: Paint problem vs design of ES 350 [draperysewer]
Jun 21, 2011 (5:26 pm)
OMG, I noticed all these chips in the front of my 2007 ES350 and I thought it was because I went down a gravel driveway at my girlfriend's house ONE TIME. Now to read that everyone is having issues is really depressing. I can't seem to find anything about a lawsuit though. Do you know anything?
#65 of 83 Re: Paint problem vs design of ES 350 [qtgrits]
Jun 22, 2011 (6:02 am)
I'm also not aware of any actual lawsuit being pursued right now, but would also like to know if there is one being contemplated and how to enjoin with it. If anyone has information on this, please share so we can figure out how to participate. Longer I have car, the more chips appear with just normal routine driving....
#66 of 83 Re: Paint problem vs design of ES 350 [sberger]
by kirstie_h HOST
Jun 22, 2011 (7:00 am)
Sorry, we don't allow info about specific lawsuits to be posted in the Forums.
#69 of 83 Re: 2008 Lexus ES 350 Paint Problems [joeldavid]
Aug 06, 2011 (11:26 am)
Good Luck trying to get any satisfaction from Lexus! I have a 2009 ES350 and the paint problems started the first time I washed and waxed the car. The clear coat is flawed, it scratches very easily but it also chips very easily. Lexus dealers and lexus themselves position is to deny deny deny. I have spoken to a dealer and they just bounced me from piller to post without ever giving me a straight answer, so I contacted Lexus directly. I have never been treated with such disrespect in my life. The paint looks so bad I am ashamed to drive this car. Probably the best complaint to make is to tell all your friends and to do exactly what Lexus wants and go away.