Last post on Sep 09, 2012 at 10:40 AM
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Lexus ES 300, Lexus ES 330, Lexus ES 350, Paint, Sedan
#16 of 83 2007 ES 350 Paint Problems
Apr 30, 2009 (4:39 pm)
The hood on my 2007 ES 350 has a chipping and rust issue. Some are almost the size
of a dime, others are down to the metal. The metal has rust which is generating under the paint. Contacted the dealer and they said they would not help with out Lexus approval. Contacted Lexus California's Corporate office and after many discussions they said we will fix to Lexus standards. Brought the car to the dealer and the Lexus district representative had the dealer chip away some paint and try to fix it with bottled brush on touch up paint which shows lifting under the original paint even more. The Hood looks worse than before. Lexus and the dealer all agree the hood needs to be re painted to be done right but washed their hands of it and said we are on our own to have the hood repainted. The same dealer estimate is approximately $1500.00. Basically there 7 year paint rust warranty is none. Find this totally un acceptable and we are very disappointed. Never had paint issues with our 1999 S80 Volvo or 2003 BMW Z4. Our Volvo has seen 8 winters the Lexus one and the Volvo looks new. The hood on our Lexus is an embarrassment. Have Owned many vehicles over the years and never experienced this type of problem.
#17 of 83 2009 ES350 Gold- rock chips galore
Jul 16, 2009 (2:33 pm)
I live in mass and got myES350 in Oct 08. I would have got the paint protection film installed from day one - if only i knew about the east rock chips on Lexus. Because I never had any rock chip issues on my earlier cars even after 3 years I did not think it was so much of a value add to the Lexus. I had a Passat(00) and have CRV( 07) and both had been through tougher roads than my Lexus and no issues.
With in first 1000 miles I noticed a lot of rock chips and by 6 months time it looked as if it was sand blasted. The dealer said they cant help. So i decided to put the 3M clear bra. I bought the touch up paint from Lexus and the 3M installer helped me with touch up before applying the film. I know it is late, it is better now than not having the film look paint-stripped with in one year.
Of course, this does not solve the problem of easy scratching and swirling on the rest of the ares where the film is not applied.
Note: when I was at the clear film installer there was another curious customer who wanted to get the same on her 8000 Miles BMW ( more than 12 months old). And I checked her car, I could not believe her paint ( hood and bumper) looked so new with out any chips.Though it also depends one's driving style and the routes, still the difference was so clear between her 12month/8Kmiles car and my 6month/7K Lexus
#18 of 83 Re: 2008 Lexus ES 350 Paint Problems [draperysewer]
Jul 22, 2009 (3:03 pm)
I purchased my Lexus ES350 in Aug of 2008.
I complained at my first oil change about all the stone chips on the hood and bumper and they gave me a bottle of touch-up paint and told me that was the best they could do . I wish I had read all the issues with this car I probably would not have purchased it.. I've been a Lexus owner for 10 yrs. and this might just be my last one .Really disappointed .
I have a feeling that's why Buick has jumped ahead of Lexus for quality.
#19 of 83 Re: 2008 Lexus ES 350 Paint Problems [rapo74]
Jul 25, 2009 (2:01 am)
New to this group and cannot believe all the issues I found with Lexus paint on the ES350. I purchased my 2008 ES350 in December 2007. By the spring of 2008 i could not believe all the chips i had on the front bumper and hood on my car, which is ruby red. I love the car and have received multiple compliments on its looks. But get up close and its another story. I complained enough to the dealer that they re-did the front of the car at no cost to me in October 2008. Now here it is summer of 2009 and the front of the car is again disgusting. Started complaining to the dealer and as I have read here they cannot do anything. Well, more complaining and negioating I believe they will re-do the front end of my car again only this time after 30 days I will have to have that clear sheathing applied for protection, at a cost of $1,000.00. That is rediculious. I have spoken to body shops and other ES350 owners and some do not have this problem. I have owned many cars and this my 2nd lexus. Never had problems with the first one which was a RX330. To me this is a defect with the paint and Lexus should be responsible. Even with the clear plastic applied does not guantee no chips just to minimize. So let's spend a couple of thousand of dollars for minimal; protection and let the rest of the car go to hell. I rambled on enough. Like to know how all you other owners are dealing with this problem.
#20 of 83 Re: 2008 Lexus ES 350 Paint Problems [dviscuso]
Jul 26, 2009 (5:30 am)
My way of dealing with it is looking forward to 1 1/2 yrs from now when I can turn the car in. The paint is awful and I will need a mighty guarantee on the paint quality before buying another Lexus. I stopped looking at the car nicks and scratches because it annoys me to no end. I still take care of the auto as if it were mine forever. It looks pretty at a distance but don't look close. I appreciate hearing about the rust issue, which I will watch carefully. I have another issue that has developed in the last 3-5 months and need to have it looked into. When I turn or go up and uneven area where the auto weight shifts (like a driveway as you are turning into it) I hear a thunk noise. Something is not bearing the weight shift properly. It is worse in the right rear near the wheel. There is nothing in my trunk that is shifting.
#21 of 83 Re: 2008 Lexus ES 350 Paint Problems [draperysewer]
Jul 31, 2009 (2:26 am)
Well just got emailed to day from the dealer and they are going to re-paint the front of the car at no charge. However, the compromise I had to make will be that after 30 days I have to have a protective sheathing put on the front of the car for protection. That I will have to pay for ^$%&*^%%^&*%, cost about $1,000. I will be turning mine in December 2011. If I hear anything about how bad car is with marks there will be another battle at that time. But we will see what happens. That will be a story for another day.
#22 of 83 Re: 2008 Lexus ES 350 Paint Problems [dviscuso]
Jul 31, 2009 (6:36 am)
Has anybody started a class action suit against Lexus for their lousy paint ? I have '09 that is full of scratches & chips 12K miles
#23 of 83 Re: 2008 Lexus ES 350 Paint Problems [dviscuso]
Jul 31, 2009 (9:51 am)
That is a lot of money to put into a car you don't own. I would work with corporate if it is that bad before putting one dime into resolving their problem.
I just made sure my paint issues were noted on my records so as not to be penalized when I turn mine in Feb. 2011. I figured if Toyota is going to produce a crappy painted car, they can have it back that way. Thank goodness I am leasing.
#24 of 83 Re: 2008 Lexus ES 350 Paint Problems [draperysewer]
Aug 07, 2009 (6:40 am)
I own a 2008 ES 350 with 19000 miles and I too have the same paint chip problem. It's really frustrating to have spent so much money on a car and having this type of fundamental problem. My previous car (2005 Acura TL) did not have this problem. It had only 3 chips in 4 years that I owned it. I have at least 15 chips on the bumper and hood areas on my ES. The sad part is I've only owned it for 12 months!!!