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Lexus ES 350 Paint Problems

37 messages,  Last post on Oct 30, 2009 at 11:00 AM

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What is this discussion about? Lexus ES 300, Lexus ES 330, Lexus ES 350, Paint, Sedan

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#28 of 37 Re: Lexus Paint [carhop1] by lmlee08 Aug 15, 2009 (9:53 am)
Replying to: carhop1 (Aug 07, 2009 7:24 am) Hi, I posted awhile back when I first noticed my 08 RX400 had so many rust spots after only one year. I would be interested in filing a class action lawsuit against Lexus. The dealership we went to treated us like dirt and said that we didn't maintain our car properly and that is why the paint is damaged. They refuse to return phone calls and emails. We have yet to call 1800LEXUS which is what the dealership kept telling us was our only option. ( to complain to lexus) We haven't had a chance to do that yet. Has anyone else been told that they needed to call 1800LEXUS? and have you done it and what was your outcome?   Anyways... Im sad to say that Im kind of glad that so many ppl share the same problem because that means its not just us. 2008 RX400 25,000 miles.. So far tires are ok.
#29 of 37 LEXUS ES350 PAINT ISSUE- ANY LAWYERS OUT THERE? by billevee Aug 15, 2009 (12:17 pm)
I like about 350 people on this post have owned an ES350 and am experiencing paint issues with chips. It is obsidian black and has about 15 chips in the hood and bumpers and picks up scratches very easily. What do we Lexus owners need to do to start a class action suit vs the dealers? This is ridiculous-I did not pay $38k to look at paint chips. In fact I am not even sure if the car was primed since the color beneath is white   Anyway what do we do? I do not want the dealers "complimentary" paint job under the condition that I fork over $1,000 for a protective clearcoat--   Help!!! Replies to this message: radar6 (Aug 25, 2009 12:52 pm) jandan (Sep 12, 2009 6:56 am) kearnyfl (Oct 23, 2009 2:20 pm) sberger (Oct 30, 2009 11:00 am)
#30 of 37 Re: LEXUS ES350 PAINT ISSUE- ANY LAWYERS OUT THERE? [billevee] by radar6 Aug 25, 2009 (12:52 pm)
Replying to: billevee (Aug 15, 2009 12:17 pm) We opted for the Venture Shield that covers front bumper and parts of hood and fenders.Its a clear plastic cover you really cant notice it unless you look for it.I read this forum before we bought car we decided that the 450.00 price would be a good investment.
#31 of 37 Re: LEXUS ES350 PAINT ISSUE- ANY LAWYERS OUT THERE? [billevee] by jandan Sep 12, 2009 (6:56 am)
Replying to: billevee (Aug 15, 2009 12:17 pm) Mine is a ES330 - multiple paint chips on hood - color is alabaster - so chips are very noticeable - I have contacted the Lexus Dealership here in GA - I'm already fighting with them in my head - HOW do we start a class action suit? OMG! just got a response from the dealership ........"Chips on a hood are usually from driving the car, no matter what brand is. If you would like to address this issue feel free to contact our service department at 770 680 1000....... Good Grief - I was right to start the fight in my head - any words of advice about my response????
#32 of 37 Re: 2008 Lexus ES 350 Paint Problems [draperysewer] by hatecardealers Sep 16, 2009 (11:56 am)
Replying to: draperysewer (Aug 15, 2008 12:12 pm) i've never been to a lexus dealer that I like. Especially the one in Kingsport, TN. Talk about a snob. Its just a car dude, not fort knox! My wife wants a new es 350 but I am terrified to buy one because of the issues I have been hearing. Our 2001 e 300 does just fine and only has 62000 miles. Lexus of Kingsport SUCKS!! Replies to this message: draperysewer (Sep 16, 2009 12:22 pm)
#33 of 37 Re: 2008 Lexus ES 350 Paint Problems [hatecardealers] by draperysewer Sep 16, 2009 (12:22 pm)
Replying to: hatecardealers (Sep 16, 2009 11:56 am) My 2001 was a fine auto. This one is another story. I can't wait to trade it in and buy the new how Buick that is coming out. Unfortunately I have another 16 months to go. I wonder if I will have any paint left. Very disheartening to hear the multiple dealers and Toyota itself that is shirking responsibility on the paint and other issues. I am going back to American made. They know they have to win the market back and will bend over backward for customer satisfaction. My Grand Prix (loaded) had many more luxuries and convenineces and better sound system than this car. Cheaper to drive too. I was disappointed within a week of ownership.
#34 of 37 Lexus Quality by lookin4quality Oct 07, 2009 (5:50 am)
Lexus historically has led other auto's in consumer quality. There is no way that paint can be a part of that survey, or lexus would be much lower. I have never owned a car that has so many spots where the paint has just released. My Dodge truck has dents made from road rocks, but the paint has not released. Has anyone had success with Lexus making good on repair or repaint?
#35 of 37 ES350 Paint by mdlask Oct 21, 2009 (9:18 am)
Well I'm glad to see I'm not the only person having problems with the paint. I had a 2004 ES 330 in the dark blue - traded it in less than 3 years old - the dealer said the car was in excellent condition except for the hood that would need to be painted which of course lowered the price of the trade in. I now have a 2007 ES 350 in black - same thing! Also on my 330 - had the brakes checked at 50k miles and they said I was good for another 50. On the 350 needed brakes at 40K. My driving hasn't changed and the car was taken to the same place - not the dealer. For the price we pay for these cars the paint should not be like that. I've had other dark colored vehicles and never had this problem. I will print out these posts when I trade my car in and argue with the dealer on the trade in value.
#36 of 37 Re: LEXUS ES350 PAINT ISSUE- ANY LAWYERS OUT THERE? [billevee] by kearnyfl Oct 23, 2009 (2:20 pm)
Replying to: billevee (Aug 15, 2009 12:17 pm) I have same problem with my 2008 ES-350, Obsidian Blacke, Paint is chipping off from engine hood, i had to buy touch up paint, but same problem continues. Any help is welcome. Thanks. Replies to this message: sberger (Oct 30, 2009 11:00 am)
#37 of 37 Re: LEXUS ES350 PAINT ISSUE- ANY LAWYERS OUT THERE? [kearnyfl] by sberger Oct 30, 2009 (11:00 am)
Replying to: kearnyfl (Oct 23, 2009 2:20 pm) Have identical problems with my 2008 Obsidian Black ES 350- multiple small chips to white base on front hood near grille, as well as lots of swirl scratches on body without any good explanation. If there is help out there for this problem, beyond bickering with dealer, would be appreciated. Thanks.

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