Last post on Sep 28, 2013 at 10:53 AM
You are in the GMC Acadia
What is this discussion about?
GMC Acadia, GMC, Heating / Cooling
Sep 10, 2013 (3:58 pm)
I'll share an update I posted elsewhere earlier today....
So I took it to the dealer and I don't have the details yet, but I'm hearing the diagnosis is a $3K repair. I also realized that while I've been speaking to this starting in April when the car had 55K miles, it actually started closer to 50K based upon my notes and an initial post here one year ago.
Needless to say that after having 4 of my last 5 new car purchases be GM (w/ 3 GMCs including a Corvette, a Yukon Denali, and 2 Acadias) and being directly responsible for the purchase of my sis-in-laws Acadia, I am very interested as to whether GM is going to help me out here. If they don't I'll wish you all the best but I'll obviously no longer be around this or the other GM forums. Wish me luck.
#43 of 51 Re: Update [mark_w1]
Sep 11, 2013 (10:41 am)
I am sorry for any vehicle issues you are currently experiencing. I understand how vehicle repairs out of warranty can be frustrating to deal with. I would like the opportunity to further discuss your situation. Can you please reach out to our email at socialmedia(at)gm.com and include "ATTN LAURA" in the headline so it can be directed to me. Also include your full contact information, VIN and current mileage. I look forward to hearing from you.
GM Customer Care
#44 of 51 Re: Update [gmcustsvc]
Sep 11, 2013 (11:26 am)
Thanks, Laura. Jessica from your team has already reached out to me, and the district GM rep's folks have the case, and now I'm just waiting to hear whether GM is going to do the right thing or not.
#45 of 51 Re: Update [mark_w1]
Sep 17, 2013 (8:52 pm)
So I thought I'd provide an update. I had to pick my Acadia up on Thursday to get to work and I still hadn't heard from GM though my wallet is already lighter from the diagnosis I got to pay for. I got a call from a District Specialist on Friday who told me the dealer didn't have any record of my car being in when she talked to them on Tuesday. When I brought her up to speed, she said she'd get back to them and then to me. So, two more business days and I've heard nothing. I'll call them tomorrow and let you all know how it goes, but based on this I'm expecting nothing from them so I'll probably be in the market for a F150 or Explorer Sport here in a few days...
#46 of 51 Re: Update [gmcustsvc]
Sep 18, 2013 (12:04 am)
I found it interesting that GM only reached out to you and very few others even though we all had similar issues. Perhaps the number of GMCs you've owned may make the difference. I hope it works out better for you than it did me. I'll remember that bill before I buy another GMC.
#47 of 51 Re: Update [zplnfan]
Sep 18, 2013 (2:05 pm)
Oh, they've reached out but I've gotten ZERO assistance at this point. I've been very nice, I noted I've been waiting 7+ days for ANY sort of update and have gotten none and no ETA on an answer. Sure as heck hope they're going to do something, because if they've strung me out like this to decline to assist I'm going to be beyond irate. I mean come on, at least treat your customers like you care.....I'm not being unreasonable here.
#48 of 51 Update zplnfan & mark_w1
Sep 18, 2013 (2:23 pm)
Hello you two,
I'm sorry that you haven't heard from anyone yet about your case. I see that you were originally in contact with Laura. Have you tried emailing her for a status update?
The number of GMC's you've owned does not determine whether or not we reach out to you. We apologize if you feel your situation was overlooked. If you have any concerns you'd like for us to look into please feel free to email us at socialmediagm.com.
GM Customer Care
#49 of 51 Re: Update [mark_w1]
Sep 19, 2013 (9:21 am)
Another update. So GM has offered some assistance. While I am thankful, upon reflection I'm still out well over $1,000 and I guess I'm at the point where I've no longer written GM off altogether, I'm still a bit disappointed knowing how few people have this kind of expense with so few miles. I've asked them if they can do a bit more, because I'd like to feel good enough that I could be looking at a new Acadia, Enclave, or SRX again as my preferred replacement options, but I guess we'll see.
#50 of 51 Re: Update [mark_w1]
Sep 19, 2013 (12:48 pm)
Thanks for updating us of your situation. That is good news GM offered some assistance towards your situation. If you would like to further discuss your current situation with us, we are more than happy to address any concern or question. I provided our email address in a previous post to you for you to contact us by.
GM Customer Care
#51 of 51 same problem
Sep 28, 2013 (10:53 am)
My 2010 Acadia has currently expired its warranty 39k miles and my extended warranty that i over paid for only covers power train. Second time A/C quit working . last time tech had to reset something and informed us the warranty was almost expired. now warranty expired same problem. I am spreading the word to all my friends that have complimented me on the beautiful acadia but the car is a future junk pile. I will be trading it in and now completely dissolve any business with GM all together . This was my 6th gm vehicle ... my second vehicle is a 2000 model f150 4x4 that runs great still and has cold A/C. My wife and 5 year old twin boys ride in that now while im stuck with this hot POS.