Last post on Nov 04, 2013 at 7:06 PM
You are in the Saturn Outlook
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Saturn Outlook, SUV
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#20 of 53 2007 Saturn Outlook - Frustration
Mar 29, 2012 (8:46 pm)
We bought our Outlook new in April 2007. We take care of our cars and properly service them. The problem is that the Outlook is unreliable and I don't know what to expect from GM now that I have made a claim through the BBB.
First the list of problems, failed water pump, leaking A/C compressor, brake booster failure, headlight failure, transmission sensor failure (while on vacation), steering wheel column replacement, steering rack replacement, oil cooler failure, timing cover failure, both rear lamp assemblies corroded (we live in Southern California) and a few I'm sure I'm forgetting.
That is all in the first 51,000 miles. Does anyone have any experience with GM customer service? I'm hoping they will do something for me so I don't have to hire a lawyer.
#21 of 53 Saturn 07 Outlook issues
Apr 01, 2012 (3:19 pm)
I have a saturn 07 outlook with 92,000 miles. I've had it in for the timing recall a few years ago (when the recall first came out) all they did was reprogrem my computer. I just received a letter a couple weeks ago saying the problem hasn't been fixed. When I brought it to the dealership they told me it was just an informational letter and I just need to keep it "incase" I have an issue down the road. But reading the posts, it sounds like if I have an issue, it will happen while I'm driving. I don't see why they can't replace the timing chain now to prevent major engine work needed later?
I also have been noticing that my vehicle seems to feel like it's going to stall and not really wanting to accelerate. This issue just started within the last couple of weeks. This isn't all the time, just every so often. I also have been noticing when the car is turned on and in park the engine running has a very different sound than it used to have. Not sure if these two things are related or not. The thing that really concerns me is that today when I went to start my vehicle, it started very hard and when it did end up starting it smelt like either exhaust or gas afterwards, inside and outside of the vehicle. Tonight I went to go somewhere and my vehicle started ok but again I smelt either gas or exhaust. Has anyone experience these problems with their outlook?
#22 of 53 Re: Saturn 07 Outlook issues [hlcole2]
Apr 07, 2012 (10:42 am)
letter says warranty on timing chains has been extended past 5 yr 100k miles if you have a problem.
#23 of 53 Re: 2007 Saturn Outlook - Frustration [bighow1100]
Apr 10, 2012 (12:31 pm)
GM made me an offer today....$3,000.00 toward the purchase of a new GM vehicle. I was both surprised and insulted how they could treat a loyal long term customer. The GM representative freely admits that the vehicle has not lived up to its express warranty but basically, that's too bad for me. Why do I have to hire a lawyer when a car manufacturer sells a clearly defective vehicle. Our Saturn has had a multitude of problems and has little resale value even with low miles. I'm very disappointed in GM, maybe I should be buying German Japemese or Korean vehicles next time. What happened to made in the USA?
#24 of 53 Re: 2007 Saturn Outlook - Frustration [bighow1100]
Apr 11, 2012 (12:59 pm)
My 2007 Outlook has been babied. Just replaced my second Rack and Pinion on the steering system. first at 29,000 second at 48,000. Whats next. Thank God I had an extended warranty.
#25 of 53 Re: 2007 Saturn Outlook - Frustration [slickrick1735]
Apr 12, 2012 (10:57 am)
I'm sorry to read that you had to have the rack and pinion assembly replaced twice, slickrick1735. How has everything been running since the most recent repair?
GM Customer Service
#26 of 53 Re: Saturn 07 Outlook issues [hlcole2]
May 07, 2012 (6:57 am)
I am having the same issue with acceleration. I havent even started on this quest just yet. This vehicle has been nothing but trouble since about a month after I owned it. It spent more time at the dealership than with me the first year. After reading all of this I think I need to cry. I really hate this vehicle. Heading to the Better Business Bureau. Atleast they will listen other that hand me a bill then I'm actually going to have to figure out what I'm going to do about this
#27 of 53 GM I need help with my 2007 OUTLOOK!!!
Jun 28, 2012 (5:34 am)
I have had my Saturn Outlook 2007 since 2010. I have had leaking of the roof since 6 months of the purchase. My transmission went! I had to replace my head lights 7 times beofre the recall came in! not to mention the tickets from the Police reminding me tha the light I just fixed NOLONGER is working a day or two later! (3) tickets! Not my power steering is messed up! what the hell is going on? I have a 5 year maint plan with my chevy dealer. I get my oil changed ON TIME! my tires are rotated regularly.. Have my tune-ups on time. what more am I to do. Are all these lemons??? so want to get rid of this vehicle. and I brought it cash... book value stinks!! GM pls help ME!!!! My car still leaks and chevolet of New Rochelle in NY says I have to pay 250 just to look at where the leak is coming from, when they know there is a problem with ALL these vehicles. Plus my power steering is an issue OUT OF THE BLUE!!!!!
#28 of 53 Re: GM I need help with my 2007 OUTLOOK!!! [bgin2love]
Jul 02, 2012 (6:05 pm)
i bought a new 08 outlook in july 2007. had it for 2 and a half years. 41k miles. i was getting power steering leak, engine sludge problem which leads to timing chains needing to be replaced (huge job), transmission leaking. i worked at the dealer and could see they were not good vehicles. traded for a 2011 sorento in march 2010. 2 and a half years later no problems at all with it. very unfortunate as the outlook is a nice vehicle just too many problems.
#29 of 53 Re: GM I need help with my 2007 OUTLOOK!!! [onefunkar]
Jul 02, 2012 (6:08 pm)
also had the headlight problam and luckily didnt have a sunroof. they look nice but leak and i dont think they can be fixed. they just leak.