Last post on Oct 28, 2010 at 10:36 AM
You are in the Hyundai Azera
What is this discussion about?
Hyundai Azera, Sedan
#21 of 40 Re: Steering wheel laminate chipping [tonycd]
Jul 02, 2008 (3:39 pm)
Called the dispute number in the front of the manual today. A nice lady in Virginia took all the info and said I would be receiving a packet. Two hours later Hyundai called and changed their minds and agreed to replace the steering wheel as a one time getsture of good faith even though"it is not covered" They then incredibly asked me to pay the dealer the $1500.00 and sent them the receipt for reimbursement. When I refused theys said."ok , then we will just take care of it with the dealer" Very nice Lady at Hyundai but a strange way of going about this, don't you think?
#22 of 40 Re: Steering wheel laminate chipping [oskidunker1]
Jul 02, 2008 (4:57 pm)
Does it mean the cost of replacing the chipping steering wheel is $1500 and ultimately you don't have to pay a dime? Wow! Good for you and that certainly makes me feel much better because I am considering buying the LTD with nav and the wood steering wheel/door pulls. Please keep us posted.
#23 of 40 Re: Steering wheel laminate chipping [oskidunker1]
Jul 02, 2008 (9:49 pm)
Yes very strange, indeed. My Azera is such a great car.....but... my previous Jaguar dealer and my previous Outback dealer and previous,previous Mercedes dealer would not have blinked an eye. They would have just addressed the problem, fixed it and sent me on my way........No charge.
#24 of 40 Re: 15,000 and all is well [doveman7]
Jul 07, 2008 (8:03 am)
About the seat heater coming on "by itself."
That's happened a couple of times to me, but I finally realized that, with my Whistler radar detector and its "smart cord" which has a mute button built into the power connector, I'd occasionally brush a little too low over the seat-heat rotary switch as I was feeling for that mute button. I imagine the same would happen with plugging-in-or-out other accessories or the ciggie lighter...
#25 of 40 Re: 15,000 and all is well [gamleged]
Jul 07, 2008 (8:56 am)
Now what would a fellow need with a "Whistler radar detector?"
Nice to have one for sure simply to know that the 'man' is indeed around, but for me,
my days of going much faster than the posted speed limits are over, what with
the higher prices of fuel and those terribly expense speeding tickets.
I stopped using them when my rather expensive Valentine failed when only thirteen
months old and they refused to fix it because it was one month out-of-warrantee!
Wasn't so much the fact that they wouldn't stand behind their product,
but the attitude of his wife.
#26 of 40 Re: 15,000 and all is well [snaglepus]
Jul 07, 2008 (1:47 pm)
No, no, you misunderstand! That radar detector is there to help ensure that I don't go over the speed limit, by reminding me to check my speed from time to time, such as when a signal is picked up.
Yeahhhh, that's th' ticket. Or rather, that's not the ticket...
#27 of 40 Re: Steering wheel laminate chipping [cdmuile]
Jul 10, 2008 (9:54 am)
I have an 06 Azera Limited and have had 2 steering wheel replacements under warranty. There is a TSB that was issued for this problem. Tell the service manager that there is a TSB and don't wear any rings when you go in.
#28 of 40 Re: Steering wheel laminate chipping [drdonrs]
Jul 11, 2008 (4:19 am)
don't wear any rings when you go in.
How many people don't wear rings? There should be a TSB for this problem, and they shouldn't even mention that it's the customer's fault because we wear rings. We had a Jag with wood wheel and never had a problem - the Azera wheel looks pretty, but is ultra cheap plastic.
#29 of 40 Re: Steering wheel laminate chipping [cdmuile]
Jul 16, 2008 (6:50 am)
"This dealer situation is becoming a major factor in my purchasing another Hyundai."
I've been to three different dealers in my area including the hack store where I bought (they had the best price) and they all SUCK!!! . One service writer at one of these illustrious dealers didn't even know what an Azera was. These dealer's service depts are aloof and insincere. They are in need of some serious customer service training. Part of the problem, IMO, is that they sell multiple brands and give more respect to the other brands and treat Hyundai like the unwanted step child of the bunch.
By contrast, the Mitsubishi dealer (I also have 2 mitsubishie's) just down the road that I use is absolutely fabulous and will go out of their way to make sure you are satisfied. The owner is always "on the floor" and greeting customers. They even bought one of my new cars back and replaced it with a new one because of a paint issue (car had a scratch in the hood and manager promised to replace it if we bought. Turned out that replacement wasn't an option and body shop painted anyway. Oops!)
#30 of 40 Passenger seat glitches
Sep 26, 2008 (10:07 am)
33,000 mi on an '06 Limited and the passenger seat-back recliner switch needs to be replaced. It won't function to bring the seat-back up from any recline position. Dealer has to order part but will install under warranty. Dealer is replacing the passenger seat-bottom frame as well. Apparently the air-bag weight sensor is sending intermittent fault code signals to the computer.