Last post on Oct 16, 2011 at 4:50 AM
You are in the Toyota RAV4
What is this discussion about?
Toyota RAV4, SUV
#21 of 40 Re: mom under attack [jondubus]
Sep 05, 2008 (6:23 am)
Hello Jondubus, I'm a journalist in Canada and have been in touch with mikfuoner. I'm conducting research on this airbag issue with RAV's and hoping I might speak to you by phone about your ordeal. Can you please advise if this is possible? Many thanks in advance.
#22 of 40 Re: mom under attack [kerickson]
Sep 05, 2008 (8:54 am)
Yeah, I'll consider that. My email adress should now be visible in my profile. I'll need some authentication as to your employer before I commit. reply to this if the E adress doesn't appear.
#23 of 40 Re: mom under attack [jondubus]
Sep 05, 2008 (11:34 am)
Thanks - and good luck!
SUVs and Smart Shopper
#24 of 40 Re: mom under attack [jondubus]
Sep 05, 2008 (1:08 pm)
I left a message yesterday afternoon for Mr. Funo and just had a message back from one of his people. They advised that because we are in Canada we have to deal with the Customer Relations people here. I've already been in touch with them and that's where I am stuck. Toyota Canada's head office is "apparently" waiting for Goverment affairs to get back to them and until then they can not move forward. I have a feeling I will be here in limbo for quite awhile longer. Having chosen the path I have thus far, I am now considering legal action.
#25 of 40 Re: '07 Rav4 side airbags blew up in my face with NO impact to car! [jondubus]
Nov 03, 2008 (4:32 pm)
I just had my side airbags deploy on their own today. I drive a 2005 Toyota Tundra pickup and I was going less than 10 mph when all of a sudden I heard a big bang like a gun going off next to my ear. Both side airbags deployed and the exact same thing that happened to you happened to me. I was knocked over and now I have trouble hearing out of my left ear. I don't understand how this can happen, especially since there was no impact that could have caused this. I have contacted my insurance company. I have also contacted 2 different toyota dealerships, including the one I bought it from. They told me that "it could never happen" and I told them it just did. They said that the warranty only covers the airbags up to 60,000 miles and my truck has about 80,000. I was wondering if you can offer any advice or steps for me to take next for me to go about this unfortunate situation? Any help would be greatly appreciated.
#26 of 40 Re: '07 Rav4 side airbags blew up in my face with NO impact to car! [mister
Nov 04, 2008 (4:32 pm)
EXACTLY the same as mine. Be advised that mr. Funo's corporate title is chairman and CEO of Toyota NORTH AMERICA (includes Canada!!!!). It seemed to help when I called Mr. Funo's number (you only get his voicemail) and filled his voicemail with how I was contacting media/internet advertising my predicament as much as possible. Hell, call 60 minutes and see if they have any interest. I called almost daily for over a month. I was finally contacted by Toyota Legal: after more wrangling with them I recieved a flat settlement of $40,000, less $16,000 I owed Toyota Financial, and less $4,000 in car rental fees over more than 2 months, because I immediately refused to drive my RAV4 anymore. Net was $16,000. I did mine on my own without any attorneys, but it's useful to talk to some and perhaps easier, but hiring one will cost you. You only want to be restored to the same condition you were in before the product defect damage happened to you, that is, to be "made whole again" by Toyota. Get your injuries documented by your doctors and follow the progress of them. You will have to be patient but tenacious. You are right and deserve restoration. I also posted on the Toyota Nation website under RAV4 posts. Good Luck and work hard. John
#27 of 40 Re: '07 Rav4 side airbags blew up in my face with NO impact to car! [jondub
Nov 28, 2008 (8:24 pm)
I just had this same issue with my 05 Subaru Outback. No one is helping. Do you have any advice for me regarding this incident. My husband and I are stationed in Puerto Rico by the Military right now and Subaru says because of this they are unable to help me and even come and investigate the problem. We are feeling very helpless.
#28 of 40 Re: '07 Rav4 side airbags blew up in my face with NO impact to car! [jondub
Nov 29, 2008 (8:36 am)
Tdisibio, I hope you weren't injured, but if so, get them documented by your physician immediately, however minor. Take photos. In my case I refused to Toyota to ever drive my RAV4 again, for fear other airbags would deploy. I would start with whatever Perto Rico government consumer protection agency there is; here in Ohio it happens to be the state Attorney General's Office. There should also be some sort of military agency to help, so start with your commanding officer or go through the chain of command. Keep after Suburu, they have vehicles worldwide and are responsible for them anywhere. They will drag their corporate feet. Be patient but persistant, for however long it takes. See also my posts on the Toyota Nation forum under the RAV4 threads. Good luck!
#29 of 40 Re: '07 Rav4 side airbags blew up in my face with NO impact to car! [jondub
Nov 29, 2008 (9:43 am)
Thanks for the suggestion. I don't know much about consumer protection here in Puerto Rico but we purchased our vehicle in Seattle when we were stationed there and I found something today regarding consumer protection for Military Personnel so I am going to check them out. I recently filed complaints with the BBB and Car Safety Agency and I am working on a letter to send to the CEO and anyone else whose name I can find. It is so interesting how difficult it is to get contacts for this company. The Assistant to General Counsel at Subaru only lists her first name and through articles I have been able to find the information for communications people who I am also going to send letters along with pictures of my husband's arm and our car. I haven't refused to drive my car but I think we might because they aren't able to find out yet what caused this. The Subaru people here are being very helpful but they can't seem to find anything wrong with our car which is causing fear for us to drive it again even if it does get repaired. We aren't allowing them to work on the car yet we might have to get a rental car soon which is going to be very expensive as well. I just can't believe corporations are allowed to just toss people aside like this. So disappointing. Thanks again for your suggestions.
#30 of 40 Re: '07 Rav4 side airbags blew up in my face with NO impact to car! [jondub
Nov 29, 2008 (3:09 pm)
I have to warn you it's a long ordeal, but keep at it. Ours took around 4 months before we finally got a settlement. Our car rental fees wound up at about $4,000, which was later incorporated into our settlement. In my case, I tried to advertise my predicament, anywhere and anyhow I could- e.g., I approached local and TV stations near Toyota's s corporate HQ's in Torrance, CA., Then I'd let Toyota Legal know about what I was doing, trying to canstantly be a pain in the a$$. Suburu will no doubt try to stonewall you so you'll give up. You have been wronged by their product, and they are obliged to restore your condition to what it was before their product injured you. I wonder if there are some military legal resources at your disposal. For all that military people have done for us, Suburu SHOULD be happy to expedite your case.
P.S. Look for a local Suburu dealership and tell them you want to contact the Zone manager. I didn;t buy my car locally either, but the local dealership was helpful at times. I asked their repair manager, " would YOU drive this car again if it was yours?" Reply: "uhhhh......No".