Last post on Dec 03, 2013 at 11:13 AM
You are in the Chevrolet Silverado & GMC Sierra
What is this discussion about?
Chevrolet Silverado 1500, GMC Sierra 1500, Chevrolet Silverado 2500, Truck
#94 of 230 Re: 2010 Gmc Sierra [gmcustsvc]
Jun 07, 2011 (5:00 am)
I have not yet, I just figured it would be futile since this problem has existed for a while and I have not seen or heard anything from GM about this issue. I do occasionally look online to find out if any recalls have happened but no info can be found about them even discussing the issue. I do understand these trucks with the issues are older but I also believe a 3/4 ton with low miles that was taken care of shouldnt be sitting in my driveway unregistered. I am a ford guy, but purchased this suburban due to the excellent luck my father had with his chevy 1500. Me and my father run a retail tire store with a large clientele and see issues arise that seem to be consistent. With the rust issues I see on the ford rangers (rear frames, wheels leaking etc) and the chevys with the frame problems, it makes me wonder if the american car companies seem to think they dont need to take care of there customers the way toyota did on there tacomas. Every customer I have that had the toyota tacoma swears that will be the only truck they drive, for one reason, LOYALTY. They know if there is a major issue toyota will step in and do something about it. I hope ford and GM will follow there lead.
#95 of 230 Re: 2010 Gmc Sierra [chrisb01440]
Jun 07, 2011 (7:27 am)
They will NOT do anything for you. Their customer service rep, who has ZERO authority to resolve disputes, will take your complaint over the phone. Then a couple weeks later you will get a quasi form letter telling you there is nothing they can do because they do not cover corrosion due to the environment. Then if you question their decision, they will assign the case to a so-called supervisor, who is just another low level customer service rep. And a couple of weeks later you will get the same form letter. And so on and so forth forever.
GM will not cover any corrosion due to the environment (all corrosion), regardless of where you live or how you garage and care for your vehicle, or how fast it rusts out. If you live in the desert and keep your vehicle in a climate controlled garage, and only drive it on Sundays on paved roads, they will not cover you if the vehicle corrodes head to toe.
That's why they are GOVERNMENT MOTORS!!!!!
#96 of 230 Re: SICK [greg128]
Jun 10, 2011 (4:09 pm)
I just replaced another brake line on my 2000 silverado and I can't believe the ammount of metal flaking off the frame and upper control arms on the front end. I will replace the others tomarrow and see what i can do about stopping the corrosion. I don't think there are only two people with this issue. I have a 87 one ton that I put through the mill a few times on the beach and the frame is perfect. I just don't understand. Brake lines I understand are an expendable item. The frame and undercarriage parts are not. Tailgate straps come on. Lets get this frame issue resolved.
#97 of 230 Re: SICK [heavychevy7]
Jun 10, 2011 (7:32 pm)
I replaced my entire break system on a 02 TWICE. Do yourself a favor and eliminate that from your corrosion problems. Use Cunifer tubing to replace lines. My still look like the day I put them in. The frame unfortunately is rotting away around them. Do those lines, it's really scary when you lose breaks while towing at 65 MPH.
#98 of 230 Re: SICK [gmrustbucket]
Jun 20, 2011 (6:03 pm)
I must say I thought I was doing the right thing by buying a GM Truck, but I am truly disappointed by the lack of caring by the corporate stucture of GM. I am severely disappointed in the poor quality of construction of the 2010 GMC Sierra I purchased as I have had 2 seat cushions replaced and still have fuzz all over, my undercoating is coming off my driveshaft clunks and my transmission is whining so loud that I can hear it over my Dynomax exhaust and my radio. I noticed tonight when I was waxing that my door bottoms are all pock marked,. These are all normal operating conditions I am told every time I have to take time from work to drive a 100 mile round trip. I sure would like my money back!!!
#99 of 230 Re: SICK [casilla]
Jun 20, 2011 (8:28 pm)
#100 of 230 Chevy Undercarriage Rust
Jun 24, 2011 (6:24 am)
I purchased a new 2000 Model 2500 4X4 in October of 1999. This truck currently has 25,500 miles and appears in almost new condition inside and out. There is absolutely no body panel rust and the truck has always been garaged. I recently took it back to the dealership for service and was called to come back after they put it on the lift. They were astonished at the undercarriage rust and advised me to contact Chevy customer service, as they stated it would not be practical to repair the truck. I would note here that the truck was garaged next to a 1961 Jaguar, which has none of the problem of rust from the same storage conditions. I have since learned that General Motors purchased defective steel from Mexico around the period this truck was manufactured; and this truck was made in their Texas truck plant, which makes me suspect some of that steel was used on my truck. This is not just a case of a defective truck being sold by Chevy, but it is also a grave safety issue. Chevy customer service offered a $1,000.00 credit toward the purchase of a new truck.
I would like to make other truck owners aware of this dangerous condition as Chevy obviously does not care to support their customers as Toyota has on a similar problem.
#101 of 230 Re: Chevy Undercarriage Rust [rogerperry]
Jun 24, 2011 (6:39 am)
Well like I said in an earlier post, me and my father run a retail tire store. Which I am purchasing from him the end of this month. My rotted chevy with 110,000 miles on it sits in the parking lot next to the building. And I warn every customer that even mentions getting a new truck to avoid chevy and point them in the direction of my truck to take a look at how well the "longest lasting truck on the road" actually holds up. I know I have saved numerous people from making the same mistake I did. And I will leave that truck right there and continue to "advise" my customers until GM steps up and takes care of this. My truck still books for about 6500, I would be happy it they even offered to buy it back for half that. At least that would be something!
#102 of 230 Re: Chevy Undercarriage Rust [rogerperry]
Jun 24, 2011 (7:58 am)
Where do you live?
BTW, GM would not cover this problem under the warranty under any conditions.
Your truck could be a year old with a thousand miles on stored in a climate controlled facility.
#103 of 230 Re: Chevy Undercarriage Rust [kendonhank]
Jun 24, 2011 (10:59 am)
I live in massachusetts, i know salt snow etc. I washed this thing religiously! I sold a 1986 3/4 ton chevy that I plowed with (shop truck) and that sucker was solid as a rock! Mine has 110,000 miles on it! I just purchased a 2003 dodge ram 2500 quad cab. Its 4 years newer than my rotten suburban but you can eat off the frame its so clean, and its a new england truck also.