Ask the Car People.SM


Chevy Silverado and GMC Sierra Undercarriage Rust

208 messages,  Last post on May 05, 2013 at 10:09 PM

You are in the Chevrolet Silverado & GMC Sierra Forum.

What is this discussion about? Chevrolet Silverado 1500, GMC Sierra 1500, Chevrolet Silverado 2500, Truck

Messages Page 18 of 22

#162 of 208 Re: 2008 GMC 1500 Undercarriage Rust [craigmanns] by craigmanns

Aug 21, 2012 (8:07 am)

Replying to: craigmanns (Aug 20, 2012 10:26 am)
Craig,
Thank you for your response. Unfortunately there isn't much I can do. I have documented your concerns for you. I apologize for your frustrations.
Christina
GM Customer Service
  
  
  
-----Original Message-----
  
From: craigmannshotmail.com
Sent: 8/20/2012 05:35:10 PM
To: "socialmediagm.com"
Subject: RE: Good evening cmanns, The recommended underbody care is to (at least anually) rinse away any chemicals or road salts with plain water. We ca...
  
  
  
Christina,
I spoke to the Service Manager Gary Herrmann 2395743326. He said its normal surface rust and there isn't anything they can do. I've attached some photos. I have put 7000 miles on this vehicle in the last year that I have owned it.
  
  
  
  
  
  
  
  
  
> Date: Mon, 20 Aug 2012 16:03:05 -0400
> From: socialmediagm.com
> Subject: RE: RE: Good evening cmanns, The recommended underbody care is to (at least anually) rinse away any chemicals or road salts with plain water. We ca...
> To: craigmannshotmail.com
>
> Craig,
> Thank you for the update. Please let me know how things go at the dealer. I look forward to your update.
> Christina
> GM Customer Service
>
>
> -----Original Message-----
>
> From: craigmannshotmail.com
> Sent: 8/20/2012 01:28:31 PM
> To: "socialmediagm.com"
> Subject: RE: Good evening cmanns, The recommended underbody care is to (at least anually) rinse away any chemicals or road salts with plain water. We can al...
>
>
>
>
> Thanks Christina,
>
> I will take the truck to Roger Dean Chevrolet. They are in Cape Coral, FL.
>
> The truck is an 08 GMC Sierra ext Cab. It has 39681 miles.
>
> VR,
> CM
>
> > Date: Sun, 19 Aug 2012 17:09:43 -0400
> > From: socialmediagm.com
> > Subject: RE: Good evening cmanns, The recommended underbody care is to (at least anually) rinse away any chemicals or road salts with plain water. We can al...
> > To: craigmannshotmail.com
> >
> > Craig,
> > Thank you for taking the time to email me with your concerns. How many miles do you have on your vehicle? Have you had your vehicle diagnosed at a GM dealer? If not, the first thing I will need you to do is take the vehicle to the dealer to have them diagnosis the concern. Please let me know when and where you plan to do that. Please include your complete contact information including mailing address. I look forward to your response.
> > Christina
> > GM Customer Service
> >
> >
> >
> > -----Original Message-----
> >
> > From: craigmannshotmail.com
> > Sent: 8/17/2012 09:46:08 AM
> > To:
> > Subject: Good evening cmanns, The recommended underbody care is to (at least anually) rinse away any chemicals or road salts with plain water. We can also g...
> >
> >
> > Im having corrosion issues with the underside of my truck. VIN 81229913
> >
> > Regards,
> > Craig Manns

#163 of 208 Re: 2008 GMC 1500 Undercarriage Rust [craigmanns] by craigmanns

Aug 21, 2012 (8:10 am)

Replying to: craigmanns (Aug 21, 2012 8:07 am)
As many of you have found....GM is not going to stand behind their product. Ok who is the jack wagon that said maybe GM will help with the issue if you go about it professionally? Not happening. I'm posting pictures on Facebook and Floridasportsman and every social media site I can find.

#164 of 208 Re: 2008 Escalade accelerated rust [kendonhank] by craigmanns

Aug 21, 2012 (9:31 am)

Replying to: kendonhank (Mar 24, 2012 6:13 pm)
Ken,
Just wondering if you have sent that email? I am watching for it.

#165 of 208 Re: 2008 Escalade accelerated rust [craigmanns] by craigmanns

Aug 21, 2012 (10:54 am)

Replying to: craigmanns (Aug 21, 2012 9:31 am)
https://sphotos-b.xx.fbcdn.net/hphotos-ash3/542301_372725842795885_1125442709_n.- jpg
 
Check this out. Truck only has 39000 miles

#166 of 208 Re: 2008 Escalade accelerated rust [craigmanns] by gmrustbucket

Aug 21, 2012 (2:55 pm)

Replying to: craigmanns (Aug 21, 2012 10:54 am)
If the body is good then sell it fast before it's not worth anything or even driveable. Here's mine "> 4 yrs ago. Grinded it down and POR15'd the whole frame. Glad it's being sold.
 
http://i1165.photobucket.com/albums/q584/qwaster/Rusted%20Chevy/2012-05-26_12-07- -33_882.jpg
http://i1165.photobucket.com/albums/q584/qwaster/Rusted%20Chevy/2012-05-26_12-07- -50_818.jpg

#167 of 208 Re: 2008 GMC 1500 Undercarriage Rust [craigmanns] by kendonhank

Aug 21, 2012 (5:50 pm)

Replying to: craigmanns (Aug 21, 2012 8:07 am)
Craig,
 
Do not waste your time with Christina. She will simply input your complaint. She will not/cannot do anything for you because GM does not cover corrosion under their warranty, regardless of how severe it is, how old your vehicle is, where it is stored, how it is operated, or how it is maintained.

#168 of 208 Re: GMC Frame rust [eames1] by unaccceptable

Nov 16, 2012 (11:24 pm)

Replying to: eames1 (Jul 17, 2010 6:13 pm)
We also own a GMC Sierra. It is only used three months out of a year. It has very little mileage but the under carriage is nothing but rust. The brake line broke and other brake issues had to be address leaving us with a bill of almost forty three hundred dollars. My warranty just went out in March. If I would have known before there was a rust warranty on this vehicle I would have definitely put in a claim. I am very disappointe as this is our second Sierra. Our first wast totaled a few months after purchasing so we had little time to have issues with it.

#169 of 208 Re: 2008 GMC 1500 Undercarriage Rust [crusin57] by unaccceptable

Nov 16, 2012 (11:32 pm)

Replying to: crusin57 (Apr 24, 2011 2:34 pm)
If anyone has any positive results on getting this issue looked at by GMC I would like to have that person reply to my posting. Thanks

#170 of 208 Re: 1999 GMC Sierra rusting frame [pattipie3] by unaccceptable

Nov 16, 2012 (11:48 pm)

Replying to: pattipie3 (Oct 18, 2011 6:40 am)
Patty my truck is in shop this very minute with a 4235.00 price tag. We had just taken my camper in for repair and was on our way home without the camper in tow when my brake line broke. I could have been hurt along with others in this situation. My brake light did not come on till I turned into a parking lot and the line broke. I am very disappointed reading these post and hope someone can get GMC to face up to this very serious situation.

#171 of 208 Re: GMC Frame rust [unaccceptable] by kendonhank

Nov 17, 2012 (7:07 am)

Replying to: unaccceptable (Nov 16, 2012 11:24 pm)
GM does not have a rust warranty. They claim to cover the sheet metal, but then in the next breath they will tell you that they do not cover rust caused by the environment, which as you know, is all rust. The only way to force them to address this problem will be by complaining to the NHTSA, or a few high-profile accidents. They don't call them Government Motors for nothing.

Messages Page 18 of 22

To POST a message, please Sign In.

Advertisement

Browse by Category

Browse by Vehicle
   View All Vehicles

Browse by Board
Browse by Topic
View All Topics

Edmunds Community

Advertisement