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Hyundai Sonata Subframe Rust

19 messages,  Last post on Mar 20, 2009 at 6:58 PM

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#4 of 19 '02 Sonata Frame Rust by bryceturner Nov 22, 2008 (3:46 pm)
Recently I was changing the oil in my daughter's '02 Sonata (108k miles and 2nd owner) and noticed a hole in the sub-frame inside and behind the right front wheel. The next day I contacted Superior Hyundai in Parkersburg, WV about the problem and they referred me on to a "national" phone number (800-633-5151). Felice said that it had to be checked out by a "dealer" for authenticity. The next day after the check Superior called and said they had ordered the part and would call when it was in. The part was put on 11/20-21/08 and she even got a loaner. Her Case #3436776. Email me if I can be of any assistance. It is apparent that they have a problem with this series of cars and are trying to take care of the problem without it being a recall. bryceturnerwvyahoo.com Replies to this message: paul20 (Jan 04, 2009 11:38 am)
#5 of 19 Re: '02 Sonata Frame Rust [bryceturner] by paul20 Jan 04, 2009 (11:38 am)
Replying to: bryceturner (Nov 22, 2008 3:46 pm) I was changing the oil in my wifes 2000 Sonata and I noticed a huge hole in the right front subframe. I have never seen anything like this!
#7 of 19 Sub frame rust by mike336 Feb 05, 2009 (8:01 am)
While making a right hand turn the drivers side lower control arm tore out of the frame causing the vehicle to pull out of control into the oncoming traffic lane. I called the Hyundai corp 800 # and was assigned a case number and told to take the vehicle to a dealer to verify the frame rust was the cause. I told them it had to be towed and i would need a rental car. I called the dealer to inform them i was having it towed to them and would need a rental. I asked if Hyundai corp had called and authorized the rental and was told, "dont worry we'll take care of you.". Two days later i got a call from the dealer saying that Hyundai would replace the frame at no cost but will not pay for any of the other damages caused by the accident and they would also not pay for the tow or car rental. I have filed a complaint with the Attorney general's office and registered on the NHTSA.gov site. My Hyundai case manager will not take my calls and no one will tell me why. I was told the regional district office made the decision but will not give a name or phone number to call. I was told "they call you, you dont call them".   Does anyone have any suggestions? Replies to this message: tntbaker (Feb 13, 2009 9:33 am)
#8 of 19 Re: Sub frame rust [mike336] by tntbaker Feb 13, 2009 (9:33 am)
Replying to: mike336 (Feb 05, 2009 8:01 am) The only thing you can do is be persistant. It took me 4 month to get Hyundai to pay for my subframe 3 years ago now they are being more cooperative. As far as other damages so far Hyundai has been very reluctant to even pay a tow bil. Don't give up. eventually they will at least call you back. I have found the dealers have been more cooperative with thier LOYAL customers. Tom Baker Kansas City Mo tntnknbjuno.com
#9 of 19 2002 Hyundai Sonata Subframe Rust by wealthpro Mar 16, 2009 (7:32 pm)
Today I was driving in a residential area and noticed a severe pull to the right. If I let go of the steering wheel, the car would have turned a corner itself. When got out to inspect the tires, I noticed that the driver side front wheel was pointed straight and the passenger side front wheel was turned a little to the right.   After setting up an appointment with a local garage, I got online and found this site. I then went out and looked under the hood. Sure enough, there was a bunch of rust and a hole in what I think is the subframe.   I contacted Hyundai at the national number and the guy was very professional and said that he would assist me. When I told him what the problem was, he responded by saying that he hadn't heard of this problem before. I assured him that I had found posts by others that had the same issue.   He said that he would send out a tow truck through the Hyundai roadside assistance program and tow my car to the nearest Hyundai service center for no charge. Within 45 minutes the tow truck was here to take my car away.   In the morning, I will call the service center and find out more.   Here is an image that I snapped right before the tow truck arrived:   Replies to this message: wealthpro (Mar 18, 2009 7:02 am) tntbaker (Mar 18, 2009 7:40 am) wealthpro (Mar 18, 2009 8:22 am)
#11 of 19 Elantra? by irie1 Mar 17, 2009 (1:25 pm)
Hello all. Have any of you ever heard of this same sub-frame rust problem happening with an Elantra? I have a 2000 Elantra and just spent a mint to get it fixed... Thanks, Nancy Replies to this message: wealthpro (Mar 18, 2009 7:04 am) rusty43 (Mar 20, 2009 6:58 pm)
#13 of 19 Re: 2002 Hyundai Sonata Subframe Rust [wealthpro] by wealthpro Mar 18, 2009 (7:02 am)
Replying to: wealthpro (Mar 16, 2009 7:32 pm) The local Hyundai service center called me. They said that the subframe needed to be replaced and that Hyundai was covering the cost. They said the part was on order and they should be done by Friday (3 days). They didn't offer a rental, so I mentioned that Hyundai had provided cars for others in this situation. He then said he would get me a loaner. I just drove home a new Elantra with XM Radio. Replies to this message: tntbaker (Mar 18, 2009 7:40 am) wealthpro (Mar 18, 2009 8:22 am)

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