Last post on Feb 23, 2012 at 7:06 PM
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Hyundai Sonata, Sedan
#1 of 66 01 Sonata Subframe rusted story
Apr 07, 2008 (8:45 am)
Hello, I just registered to tell my own story. I own a 2001 Sonata GLS with 148,000 miles. I hope my story will help others.
While I had my Sonata at my mechanic for a ball joint and a new tire, he called me to tell me my subframe was completely rusted out and it is a safety issue and I should take it up with Hyundai. So I did, I called Hyundai consumer affairs and made my case very strongly that this is a clear safety issue and a subframe on a car should NOT be rusting out and if Hyundai does not fix this on their dime that I would make a huge stink about this. They admitted to me on the phone that this is not "normal" and to take it to a dealer for them to confirm the issue. I did that and they did confirm the problem. The service manager said to me he would talk to his rep and call me on Monday(today), but stated that because of high mileage and the fact that I havent been doing regular servicing and been a "loyal" Hyundai customer they might noy pay for the repair. Watch out for them playing the" loyalty " card. It's bull#$!. Force the issue with them, this is not a mechanical thing, it is a safety thing and this should NOT happen! Be forceful in your comments, but remain respectful so they will owrk with you.
I just now got a call and they are ordering the part and repairing it at NO COST TO ME! I will have my car back bby Thursday or Friday with a new subframe.
So I hope this info helps someone out there. If you own a Sonata have the subframe checked before it breaks while youre driving. Luckily mine was found out before any more damamge was done to me or my car.
You can refer to my case number : 3254818
email me if I can be of help or support, Hyundai will pay for this to keep it from becoming more publicized and becaome a recall.
#2 of 66 Re: 01 Sonata Subframe rusted story [pes1]
Aug 08, 2008 (9:45 am)
My 2001 Sonata GLS (54,000 miles) has similar problems. Local shop reported it to me during an oil change. They actually called Hyundai to get a part price to give me an estimate when Hyundai asked if I was the original owner--after they ran the VIN, Hyundai told him to have me call them...
When I called the dealer on Tuesday (8/5), they wanted to see it ASAP... Just picked it up after they looked at it--they need to order the part. Already been told it will be a no-cost repair (even got them to give me a loaner for the two days they'll have it).
BTW--looks like it is for 1999-2001 and maybe even 2002 model years and mainly in areas with heavy road salting:
Hyundai Sonata frames rust, U.S. NHTSA investigates
Have your regular mechanic check it next time they have it up on a lift--if they see anything, take it back to your dealer...
#4 of 66 '02 Sonata Frame Rust
Nov 22, 2008 (2:46 pm)
Recently I was changing the oil in my daughter's '02 Sonata (108k miles and 2nd owner) and noticed a hole in the sub-frame inside and behind the right front wheel. The next day I contacted Superior Hyundai in Parkersburg, WV about the problem and they referred me on to a "national" phone number (800-633-5151). Felice said that it had to be checked out by a "dealer" for authenticity. The next day after the check Superior called and said they had ordered the part and would call when it was in. The part was put on 11/20-21/08 and she even got a loaner. Her Case #3436776. Email me if I can be of any assistance. It is apparent that they have a problem with this series of cars and are trying to take care of the problem without it being a recall.
#5 of 66 Re: '02 Sonata Frame Rust [bryceturner]
Jan 04, 2009 (10:38 am)
I was changing the oil in my wifes 2000 Sonata and I noticed a huge hole in the right front subframe. I have never seen anything like this!
#7 of 66 Sub frame rust
Feb 05, 2009 (7:01 am)
While making a right hand turn the drivers side lower control arm tore out of the frame causing the vehicle to pull out of control into the oncoming traffic lane.
I called the Hyundai corp 800 # and was assigned a case number and told to take the vehicle to a dealer to verify the frame rust was the cause. I told them it had to be towed and i would need a rental car. I called the dealer to inform them i was having it towed to them and would need a rental. I asked if Hyundai corp had called and authorized the rental and was told, "dont worry we'll take care of you.".
Two days later i got a call from the dealer saying that Hyundai would replace the frame at no cost but will not pay for any of the other damages caused by the accident and they would also not pay for the tow or car rental.
I have filed a complaint with the Attorney general's office and registered on the NHTSA.gov site.
My Hyundai case manager will not take my calls and no one will tell me why.
I was told the regional district office made the decision but will not give a name or phone number to call. I was told "they call you, you dont call them".
Does anyone have any suggestions?
#8 of 66 Re: Sub frame rust [mike336]
Feb 13, 2009 (8:33 am)
The only thing you can do is be persistant. It took me 4 month to get Hyundai to pay for my subframe 3 years ago now they are being more cooperative. As far as other damages so far Hyundai has been very reluctant to even pay a tow bil. Don't give up. eventually they will at least call you back.
I have found the dealers have been more cooperative with thier LOYAL customers.
Tom Baker Kansas City Mo
#9 of 66 2002 Hyundai Sonata Subframe Rust
Mar 16, 2009 (6:32 pm)
Today I was driving in a residential area and noticed a severe pull to the right. If I let go of the steering wheel, the car would have turned a corner itself. When got out to inspect the tires, I noticed that the driver side front wheel was pointed straight and the passenger side front wheel was turned a little to the right.
After setting up an appointment with a local garage, I got online and found this site. I then went out and looked under the hood. Sure enough, there was a bunch of rust and a hole in what I think is the subframe.
I contacted Hyundai at the national number and the guy was very professional and said that he would assist me. When I told him what the problem was, he responded by saying that he hadn't heard of this problem before. I assured him that I had found posts by others that had the same issue.
He said that he would send out a tow truck through the Hyundai roadside assistance program and tow my car to the nearest Hyundai service center for no charge. Within 45 minutes the tow truck was here to take my car away.
In the morning, I will call the service center and find out more.
Here is an image that I snapped right before the tow truck arrived: