Last post on Sep 26, 2009 at 6:15 AM
You are in the Hyundai Azera
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Hyundai Azera, Car Warranties, Sedan
#13 of 22 Rectangular Crack in Dash
May 20, 2009 (11:59 am)
I just bought an "08 Azera second hand from a used car dealer with 8000 miles on it. I just realized that there is a crack in the dash about the size of a license plate. I am told there is some kind of plate under the dash. It certainly isn't due to a knife cut or the like. It has perfectly rounded edges almost the size of a license plate right above the glove comp. Anyone ever seen this before?
#14 of 22 Re: Rectangular Crack in Dash [brf8845]
May 20, 2009 (12:04 pm)
That's an issue with the air bag section of the dash. Something about a bad batch of dashes being manufactured and/or installed incorrectly. The frame of the air bag pushes against the dash, applying pressure and it eventually splits or cracks. This should be taken care of under warranty.
#15 of 22 Re: Extended warranty [wobbly_ears]
May 20, 2009 (12:59 pm)
Greatest problem Hyundai will have with trying to breach the luxury market is their poor national customer service. They are too quick to close cases or deny problems. Of course, part of that is the number of problems that surface with their cars as they age due to poor design and quality control.
Interstingly my dealer is trying to solve my latest problem even though Hyundai Corp. is resisting it.
Very few dealers of any kind provide loaners unless it takes overnight. My dealer did provide me with a rental when the computer died while trying to reprogram it. Had to leave it overnight for it to "reset."
#16 of 22 Re: Extended warranty [carolinabob]
May 20, 2009 (1:11 pm)
I know in my area, they won't give a loaner unless they keep the car overnight because they offer rides to the nearest metro station, or they'll pick you up from it as well. I haven't had any issues with getting a loaner from the dealer I go to when work has taken more than a day.
#17 of 22 Camissa In Burlingame gives free Loaners
May 20, 2009 (3:56 pm)
Of course I made it part of the deal when I bought the car.
#18 of 22 Re: Warranty Issues [allmet33]
May 27, 2009 (8:36 pm)
I found out the same thing. I bought a new 09 Azera and wanted the extended warranty. But when it came time to signing all the papers, I noted that the warranty was from Fidelity. I then opted not to get the warranty from the dealer and may be purchasing the warranty directly from Hyundai via their website.
#19 of 22 New Azera Scratched windshield
Jun 21, 2009 (11:03 am)
Purchased '09 Azera Ltd. 3 days ago. Just noticed scratches on passenger side winshield apparently caused by wiper blade. Is thi scommon, more importantly, is this under warranty? Thanks
#20 of 22 Re: New Azera Scratched windshield [imazerafan]
Jun 21, 2009 (4:44 pm)
Very uncommon, haven't seen that mentioned before. And for a new car, the dealer better fix it!...
#21 of 22 Re: Extended warranty [wobbly_ears]
Aug 12, 2009 (4:39 pm)
For your info, most manufacturer warranties, at least not at this time, do not offer loaner cars unless you purchased an extended warranty.
#22 of 22 Re: Rectangular Crack in Dash [brf8845]
Sep 26, 2009 (6:15 am)
I just noticed a 1 and one-half inch crack on my dash above and slighly to the left of my glove compartment box. Went to dealer and found out it has something to do with the passerger side air bag located above the glove box. He ordered a new dash no charge! My azera is a 2008 limited, bought new, and now has 8013 miles on it. This defect comes under the bumper to bumper warrenty, 5 year/ 60,000 miles..