- #8 of 13
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Re: 2004 Honda Pilot Blown engine at 35K miles [dfp1955]
by dfp1955
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Mar 31, 2008 (7:08 pm)
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Replying to: dfp1955 (Mar 18, 2008 5:10 pm)
After writing to the President and CEO of American Honda, requesting a review of my case, I finally heard from them that they are unwilling to provide any kind of goodwill assistance. This is very dissapointing given Honda's reputation for quality and customer satisfaction.
So I am faced with paying $4,700 for a used engine. I will borrow the money, pay the bill, sell the car and repay the loan. I will never buy a Honda again and will dissuade anyone I know from buying a Honda.
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- #9 of 13
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Re: 2004 Honda Pilot Blown engine at 35K miles [dfp1955]
by minnesnowta1
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Apr 01, 2008 (5:20 am)
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Replying to: dfp1955 (Mar 31, 2008 7:08 pm)
If you are truly interested in finding out what happened to the engine, I would get a second opinion from a garage other then Honda dealership. It might cost you a few dollars to have it towed but at least you would get the whole story. That just does not sound right that you have a blown engine on a Honda with 35k. Did you buy the Pilot new? Honda's are extremely reliable vehicles with millions of miles log on them. They are rated as one of the most dependable, reliable, long lasting automobiles on the road. If it is something ordinary that failed, you must have got the 1 in a million that went bad. Sorry.
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- #10 of 13
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Re: 2004 Honda Pilot Blown engine at 35K miles [minnesnowta1]
by dfp1955
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Apr 05, 2008 (1:57 pm)
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Replying to: minnesnowta1 (Apr 01, 2008 5:20 am)
Thanks for your note and concern. I agree that Honda makes an extremely reliable product. This is the reason I bought it. And yes, I bought it new and ensured regular maintenance was carried out. I also understand that even with extremely reliable products, they can fail. My experience with other companies is that they stand behind their products even if they are reasonably beyond their warranty period.
What I experienced with Honda is that they do not stand behind their products, at least in my case. I will not buy a Honda again for this reason. I am sure they make a good product, but I not only buy the product, I buy the company. In this case I only received 50% of what I paid for.
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- #11 of 13
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Re: 2004 Honda Pilot Blown engine at 35K miles [dfp1955]
by minnesnowta1
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Apr 05, 2008 (2:47 pm)
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Replying to: dfp1955 (Apr 05, 2008 1:57 pm)
Sorry that you had such a bad experience. For whatever reason, mine has been the exact opposite Honda has stood by us. We have taken or Pilot in a few time for items no longer covered under warranty and never paid a dime. Honda felt that these items should not have gone bad under normal use and replaced them free of charge.
Your case is somewhat different in that you had a major failure. Did you have an independent garage check it out to find the cause of the failure???
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- #12 of 13
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Re: 2004 Honda Pilot Blown engine at 35K miles [minnesnowta1]
by parviz
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Apr 06, 2008 (2:17 am)
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Replying to: minnesnowta1 (Apr 05, 2008 2:47 pm)
What are the items that you are referring to regarding your Pilot after warranty period?
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- #13 of 13
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Blown engine???
by wucka
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Oct 09, 2008 (9:57 am)
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