2004 Honda Pilot Blown engine at 35K miles

Thanks for your replies. I still don't understand why they are not interested in finding out what failed. I am very disappointed in their position not to provide some goodwill assistance. I decided on a Honda thinking that if a failure such as what happened did occur within a reasonable time after the warranty expired, their reputation for quality and brand loyalty would back me up.

Looks like I was wrong! I am writing to the president of American Honda asking my case be reviewed,

Replies to this message:

dfp1955 (Mar 31, 2008 8:08 pm)
- minnesnowta1 (Apr 01, 2008 6:20 am)
  - dfp1955 (Apr 05, 2008 2:57 pm) and 2 more...
bjader (Dec 15, 2011 7:12 am)

#8 of 14 Re: 2004 Honda Pilot Blown engine at 35K miles [dfp1955] by dfp1955

Mar 31, 2008 (8:08 pm)

Replying to: dfp1955 (Mar 18, 2008 6:10 pm)

After writing to the President and CEO of American Honda, requesting a review of my case, I finally heard from them that they are unwilling to provide any kind of goodwill assistance. This is very dissapointing given Honda's reputation for quality and customer satisfaction.

So I am faced with paying $4,700 for a used engine. I will borrow the money, pay the bill, sell the car and repay the loan. I will never buy a Honda again and will dissuade anyone I know from buying a Honda.

Replies to this message:

minnesnowta1 (Apr 01, 2008 6:20 am)
- dfp1955 (Apr 05, 2008 2:57 pm)
  - minnesnowta1 (Apr 05, 2008 3:47 pm) and 1 more...

#9 of 14 Re: 2004 Honda Pilot Blown engine at 35K miles [dfp1955] by minnesnowta1

Apr 01, 2008 (6:20 am)

Replying to: dfp1955 (Mar 31, 2008 8:08 pm)

If you are truly interested in finding out what happened to the engine, I would get a second opinion from a garage other then Honda dealership. It might cost you a few dollars to have it towed but at least you would get the whole story. That just does not sound right that you have a blown engine on a Honda with 35k. Did you buy the Pilot new? Honda's are extremely reliable vehicles with millions of miles log on them. They are rated as one of the most dependable, reliable, long lasting automobiles on the road. If it is something ordinary that failed, you must have got the 1 in a million that went bad. Sorry.

Replies to this message:

dfp1955 (Apr 05, 2008 2:57 pm)
- minnesnowta1 (Apr 05, 2008 3:47 pm)
  - parviz (Apr 06, 2008 3:17 am)

#10 of 14 Re: 2004 Honda Pilot Blown engine at 35K miles [minnesnowta1] by dfp1955

Apr 05, 2008 (2:57 pm)

Replying to: minnesnowta1 (Apr 01, 2008 6:20 am)

Thanks for your note and concern. I agree that Honda makes an extremely reliable product. This is the reason I bought it. And yes, I bought it new and ensured regular maintenance was carried out. I also understand that even with extremely reliable products, they can fail. My experience with other companies is that they stand behind their products even if they are reasonably beyond their warranty period.

What I experienced with Honda is that they do not stand behind their products, at least in my case. I will not buy a Honda again for this reason. I am sure they make a good product, but I not only buy the product, I buy the company. In this case I only received 50% of what I paid for.

Replies to this message:

minnesnowta1 (Apr 05, 2008 3:47 pm)
- parviz (Apr 06, 2008 3:17 am)

#11 of 14 Re: 2004 Honda Pilot Blown engine at 35K miles [dfp1955] by minnesnowta1

Apr 05, 2008 (3:47 pm)

Replying to: dfp1955 (Apr 05, 2008 2:57 pm)

Sorry that you had such a bad experience. For whatever reason, mine has been the exact opposite Honda has stood by us. We have taken or Pilot in a few time for items no longer covered under warranty and never paid a dime. Honda felt that these items should not have gone bad under normal use and replaced them free of charge.

Your case is somewhat different in that you had a major failure. Did you have an independent garage check it out to find the cause of the failure???

Replies to this message:

parviz (Apr 06, 2008 3:17 am)

#12 of 14 Re: 2004 Honda Pilot Blown engine at 35K miles [minnesnowta1] by parviz

Apr 06, 2008 (3:17 am)

Replying to: minnesnowta1 (Apr 05, 2008 3:47 pm)

What are the items that you are referring to regarding your Pilot after warranty period?

#13 of 14 Blown engine??? by wucka

Oct 09, 2008 (10:57 am)

#14 of 14 Re: 2004 Honda Pilot Blown engine at 35K miles [dfp1955] by bjader

Dec 15, 2011 (7:12 am)

Replying to: dfp1955 (Mar 18, 2008 6:10 pm)

One reason why engine overheat because the oil is not properly circulating that will cause the problem. Possibly that you got defective oil pressure switch/sensor or oil pump. If your engine is overheating the problem is your thermostat and coolant temperature sensor.

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