Last post on Dec 21, 2009 at 8:17 AM
You are in the Nissan Murano
What is this discussion about?
Nissan Murano, Nissan, SUV
#20 of 27 my latest solution
Sep 24, 2008 (8:16 pm)
I have found the squeak repair will last 3-4+ months. I've been taking it in every 4-6 months and asking for a repair which seems to work for another limited time. I'll be curious to see their response after 3yr. 36k bumber to bumper expires. Since the issue has never been resolved in any thing but a temporary fix, will they continue to honor my request to fix the problem? It's a heck of a pisser, but I'm hoping my ongoing request for a fix will keep them liable for the issue beyond the bumper to bumper warranty because the problem has essentially never been meaningfully repaired.
#21 of 27 Murano brake problem
Sep 25, 2008 (9:12 am)
New 2007 Murano. Like most the brakes were squealing bad in morning and at times at slow speed in peak traffic.
Back to Nissan many times.Complained to Nissan service at place of purchase.
I was advised that it was normal and that there was nothing could be done. I advised i wanted to lodge an official complaint with Nissan Head office about the vehicle. 6 days later i recvd a call from HQ. I told them of the problem. They advised there was very little could be done except maybe work something out with service manager at place of purchase. Took vehicle back. I was told nothing could be done, but they would take the vehicle for a day or more and check it out. They Machined Disks, replaced Pads, greased between plates, and rebent spring clamps as pads were moving. To this day i have had not repeat of the problem.
All of this was done at their expense. I have also seen at another post that the fitting of Ceramic Pads stopped the problem.
Hope this can help others who are as dissapointed as i was.
#22 of 27 Re: my latest solution [dardson1]
Sep 25, 2008 (9:30 am)
That's what happened to me. Still have the problem even though they had tried 4 times to fix it already. I'd even filed a lemon law case with the Attorney Office but did not win the case since the problem was normal to them.
#23 of 27 Re: Break Squeak [drew08]
Jun 05, 2009 (1:45 pm)
My squeal is fixed and my solution is to ignore everything Nissan Corporate tells you. I’ve been driving 4 weeks now and no squeal!
I bought my used 2005 Infi FX 35 with 29k miles on it around December of last year. I literally drove it back to the CarMax dealer every week for a month after first hearing the squeal. It only squealed at certain times… not consistently, but it was loud when it did squeal! So I recorded video of the squealing and hounded the heck out of the service department. They finally fixed it by installing Wagner ThermoQuiet brake pads which are made of a softer material that does not squeal and is NOT made by Nissan. And of course Nissan would never tell you to buy an off-brand product to fix your Nissan/Infiniti car.
My problem was such a confusion for the CarMax dealer that they got the Nissan factory (located 15 miles from where I bought my Infiniti) to give suggestions, but none of the suggestions ever worked. The techs at CarMax spent over 3 months trying different types of Nissan factory brakes including changing out shims. The tech also found a couple of Nissan service requests that he followed up on, but all Nissan suggestions failed. My dealer even got the local Infiniti dealer in on it thinking they would be more help. The annoying thing about that is that I went to the local Infiniti service department at the same time I was harassing CarMax and the Infiniti dealer wanted me to spend over $1,000 to put all new parts (Nissan parts mind you) on the car which probably still would not have fixed it.
I hope this fixes everyone elses problems too even though I know each problem is unique. I do have to thank the Jackson, Mississippi CarMax dealer for all the time and money they spent. I know it should be normal in the business world, but I’m not used to having customer service that finally resolves the problem like this. Lars is the service manager and he spent hours researching this… so much that he earned a couple of certifications on brakes while he researched my problem. Lars never once got angry at me even though I pestered the heck out of him. NISSAN KNOWS the fix and won't say it. Thank You Lars!!!
#24 of 27 What is Wrong With My Brakes?
Jul 05, 2009 (10:23 am)
I have a 2009 Murano with 20k miles on it and for the last couple montsh I have been having loud squeals and squeeks when pressure is applied to the brakes. My question is what is the normal wear period on pads? is it possible I need pads or is this just more of the same problems with brakes making noises that people on here are speaking of? I look forward to anyones input. Thanks!
#25 of 27 Re: FLORIDA LEMON LAW [fllemonlaw]
Oct 19, 2009 (6:19 pm)
I had the same problem on my '07 when I got it new. There is a TSB (Technical Service Bulletin) which Nissan has sent to the dealers on this issue. They need to add a shim kit to your brake pads. I had the front done and then a few months later the rears done and for 2 years no noise.
You can search the TSBs for the veh on edmunds. Go to the dealer. Tell him about the TSB and make him look it up. If he doesn't know what you are talking about then go to a dealer than has some idea how to service the vehicles they sell.
#26 of 27 Re: my latest solution [fllemonlaw]
Dec 20, 2009 (10:24 am)
I think the 2007's problem is a design defect they can not fix with their current material approach to it. I live in the northeast where it is damp, and the problem happens with brake squeal after the car has been standing and upon backing up and turning the wheel mostly. It can get alarmingly loud. My car is garage kept also, so not exposed to the worse conditions. The fixes last about two months, if done by Nissan, and include disk work, pad lubricating. I know they have changed the pads twice, in 20k miles. I know of one person who will not buy one because they heard my problem, and as you say Nissan can not fix it. I am going to lodge a formal complaint with HQ, Otherwise the car is great, rides well, handle good and is comfortable. Does anyone know if this problem has been fixed in the 2010?
#27 of 27 Re: my latest solution [jules101b]
Dec 21, 2009 (8:17 am)
Over a period of 3 years we had the ongoing probelm with the brakes on the 2007 Murano. Kits fitted, Shimes fitted, rebuilt, everything was done but still to no avail. After the ongoing problems i contacted Lemon Law Lawyer. They looked into it and told me that as i had not taken action in the 1st 12 month period, i could not proceed with the full extent of the Lemon Law. That is when pressed for a replacement vehicle or taking the vehicle back, Nissan stated they were in the clear because of the Lemon Law rule in Colorado. As i had not done anything within that 12 month period after buying the vehicle they were in the clear.. If i had pushed the case and followed through there was every chance i would have lost and been up for costs.
Here i was trying to do the right thing, get the vehicle repaired within the 36 month period and all the time not knowing that i had to take legal action within that 12 month period. After consultation with Nissan they took the vehicle back, rebuilt the brakes front and rear, putting Ceramic pads on and offering $2000 cash as a type of " now run away and dont bother us again" payment. I told them i wanted more but they said that this was a one time offer, Take it or leave it!..I took it.
The stupid part is that all the time i had dealings about the brakes i kept asking they fit Ceramic pads and Nissan refused all along. Yet in the end they said they were going to solve the problem by putting Ceramic pads on. Sure beats me!
So, that is my dealings with them over the brakes. That was back in June and as yet things are okay. Sooo far anyway.