Last post on Jun 12, 2013 at 9:22 AM
You are in the Volvo XC90
What is this discussion about?
Volvo XC90, Suspension, Transmission, SUV
#827 of 905 Re: 2005 Volvo XC90 'Transmission Service Urgent' [lemon2004]
Jan 06, 2012 (6:43 pm)
Thank you for sharing this. I bought my wife a 2004 T6 about 3 years ago. Our transmission went at 140,000 kms (about 86,000 miles), very similar to the timing of so many other posters in this forum.
We were gutted as this is the car the family uses to drive the kids around, thinking it was the safest car on the road. But paying thousands for a new transmission is just not possible on one income.
Reading this forum it appeared that only our American friends were getting anywhere, but your testimony of getting this taken care of has led down the same path. I called Volvo Canada and no sooner had I told them the model,year and problem, did they tell me that they would pay for the parts and I have to pay for the labour. (That is after I get an official diagnostic done to show that my transmission is actually defunct.) Anyway, I haven't had a quote yet on the cost, but I'm hoping that I come in at around the same cost.
Thanks again for sharing as it has given me clear plan on how to take care of our problem.
#828 of 905 Re: 2005 Volvo XC90 'Transmission Service Urgent' [thankful5]
Jan 06, 2012 (7:04 pm)
Sorry to hear the news, 'Thankful 5' (about your transmission), but great to learn that Volvo Canada will help you with this. Again, our humble thanks for our other Canadian friend who started us off on the path to Volvo HQ's door to investigate the "Goodwill Assistance Programme." I know there have been some unfortunate stories out there, but I can say that my experience with Volvo through this ordeal has been purely positive. They were very supportive, and stood behind their promise to take care of a new transmission for me. I got my car back just a few days ago (after the repair), and it drives and shifts better than ever. Even the dealer I bought it from here (not a Volvo dealer) paid for half the labour charge to help me further, even though the transmission failure occurred some 95-days after I bought it; perhaps your dealer may help you, too, if you are within a short period of time from your purchase date? Interestsingly, there does not seem to be as much of this problem with their 5-cylinder models, only the T6s that had that GM transmission in them for those few years. The car is really "bullet-proof", and the newly remanufactured transmissions that Volvo designed to replace the bad ones is a solid fix that should give us many trouble-free years of service; I still have nothing but praise for them on my end...will say some prayers for you and your experience, too.
#829 of 905 Re: 2005 Volvo XC90 'Transmission Service Urgent' [thankful5]
Jan 06, 2012 (8:14 pm)
Where in Canada are you? Coquitlam in BC gives a FREE diagnostic but I found that out too late after Don Docksteader charge me $200. Call around to the dealerships first and tell them you issue... Volvo Canada will pay for parts and you are looking for a deal on labour. I paid $1500 tax included at Coquitlam and the staff are AMAZING. You have to get a quote and they all know about this problem and should be more than willing to do the work and give you a fair break on the labour...if not call another dealership. I had to tow my car an hour away but I was not willing to give Don Docksteader another dime as they would not give me a break on the labour and they had my car sitting there & I could not drive it... it was towed there because it is 10 min from my house) luckly I had BCAA gold and they towed it...what a relief to get it off the lot and given to a dealership that was honest and extremely friendly. Good luck and let us know your outcome. We have the 2 year warranty....the car drives like a tank because the tranny is slow/changed to handle the T6 but we want to get out of it as we have read the horror stories of 2,3 & 4 trannies replace in one car!!! Unfortunately this car is now depreciated in value and hard to sell I'm sure???
#830 of 905 2004 XC90 T6 - 84K Miles - Trans Service Urgent
Jan 09, 2012 (8:24 am)
Was unlucky enough to join the party this weekend... The Trans Service Urgent light appeared while my wife was driving home from work. I own another Volvo, and I have financed through VCF in the past. I am hoping that the Regional Rep for VNA takes these things into consideration as I am very skeptical about the "Good Will Program" until I hear back from the dealership. The woman with whom I spoke at VNA was very kind, and she appeared to have some compassion for my situation (the initial woman with whom I spoke was cold, and told me to call back with a VIN). Still, it falls to the Regional Manager for VNA... I suspect that he will ask why I didn't drive 30 miles to a Volvo dealer for a $400 synth oil change and rotation or $800 spark plug change for service intervals. I used the Midas down the street for easy intervals, which are alll documented. I think that is how Volvo has been mitigating offering up parts only in a lot of situations. We'll see... The XC90 gets flat-bedded to the dealer today. Hopefully, I hear back soon. No loaner until mid-week, which accentuates the suckiness of the entire saga. Very disappointed as Volvo has been a champ for me so far. Hopefully, the VNA does the right thing. I will remain a Volvo buyer if they do so.
#831 of 905 re:XC90 transmission issues
Jan 09, 2012 (9:23 am)
Does not matter if you got an oil change elsewhere...this is a well documented patent defective transmission in the 2003-2005 XC90 T6...they put in a faulty transmission they need to replace it for free. Don't let them veer from this fact....they made me feel the same at the 1st dealership since I never serviced with them....doesn't matter just prove you serviced the car on a regular basis (I went to a family oil change company and just sent them all my reciepts) VNA should at the least give you the parts for free then work with your dealership...if they are cold and rude like the 1st place I went to becasue it was close then go somewhere else...call around and get a deal on the labour when you hear the word from VNA.
#832 of 905 re:XC90 transmission issues [lemon2004]
Jan 09, 2012 (12:34 pm)
What about second ownership? We purchased this vehicle used with low mileage. The dealer implied that would be a factor...
#833 of 905 re: XC90 transmission issues
Jan 09, 2012 (2:44 pm)
My 2005 XC90 T6 has had the same issues with the transmission at 90k miles. It broke down on my family and I while driving home from our Thanksgiving travels. We had it worked on at a dealership in the city where it quit shifting on us and they did a "TCM update". Just this past weekend (not 6 weeks later) we got the "Transmission Service Urgent" msg again and took it to our local dealership (where we originally bought it). They said they were able to do another "TCM update" because the program had been updated within the last 6 weeks. I was told this is their "procedure" before they can get Volvo NA to replace the transmission. Has anyone else had this experience or gone through these "procedures" prior to having the transmission replaced. Given the mileage on my vehicle, I feel as if they are prolonging the inevitable in hopes that I'll pass that 100k mark and then they won't replace it...
#834 of 905 re:XC90 transmission issues [cjbohio]
Jan 09, 2012 (3:46 pm)
The dealer is not the one who decides it is VNA. You are well under 100k miles and that is the number they seem top go by. It does not matter that you bought the car 2nd hand...so did we unfortunately and the value is less than half because of this issue but Volvo Canada still paid for the parts which they should because all of these cars will eventually die and need a new transmission usually from 70K-120K which in this type of car is a FAULT part nad why should you pay anickle really. Volvo should have recalled this issue but instead is doing a case by case. You need to state the facts that this car has a faulty transmission and you are well aware of the documentation on the internet and that Vovle North Ameria has paid 100% (parts & labour) in a lot of cases. In Canada they only give you parts andit is up to you to find a decent dealership that will give you a break on the labour price. (I paid $1500 tax included) and they have to do the radioator etc.. too. In the US there is also a class action suit on the faulty transmission issue on the T6 so if the baulk at you and are not offering anything you need to print off what other people have been given and also that you are aware this is such a huge problem that there is even a law suit. Everyone on hear has seemed to at least recieved the parts free and then shopped around for the labour. Good luck and let us know about what head office at VNA says as your hands are tied until you get the ok from them. Your dealship doesn't sound to postitive so I suggest you call another and explain your situation once you hear back from VNA.
#835 of 905 re: XC90 transmission issues [upsetatvolvo]
Jan 10, 2012 (4:56 pm)
Mine is in the shop now. 2004 T6. Dealer called today and said it was all covered by Volvo at no cost to me. The car has 85k miles on it, out of warranty, and we are second owners of the unit. I do have a service record at the dealer, have an S40 that used to be financed by Volvo 5 years ago. Still, they covered everything. Very impressed! Call Volvo North America DIRECTLY after taking the unit to the dealer. They will get you started.
Jan 10, 2012 (8:15 pm)
Can you please pass the number you called