Last post on Feb 24, 2013 at 8:01 AM
You are in the Volvo XC90
What is this discussion about?
Volvo XC90, Suspension, Transmission, SUV
#821 of 900 Re: 2005 Volvo XC90 'Transmission Service Urgent' [lemon2004]
Dec 13, 2011 (6:33 pm)
Well mate, I don't know who you are, but thank you for your kind advice. I did call Volvo North America. Not surprisingly, they were very kind, and very helpful. Seems Volvo has a program available at the dealer level called a "Goodwill Assistance Program." It has to be applied for through individual dealers, and, I assume, would be something available for those whose Volvo's aren't that old, and which are already out of warranty. My 2005 XC90, at just under 79,000 miles qualified. Of note, the kind lady I spoke with at Volvo did indicate that such things are handled on a case-by-case basis. As such, I checked with our authorized Volvo dealer in town, who coordinated compiling all the details for the program requirements (e.g. photgraphing the vehicle, transmission, VIN and transmission serial #'s, and forwarding to Volvo's factory rep). Volvo approved it, and will cover costs for all the parts through their authorized dealer, while my original dealer and I will split the labor cost. I could not be happier -- and this just before Christmas. I do know that we are not only blessed to live in a very beautiful area (Northern MI - USA), but are equally blessed to have some very honest, above board dealers with whom to work; I can't say enough kind words on their behalf. This has really turned out to be a win-win for all concerned...thanks in part to you and your kind suggestion. Again, my humble thanks. Oh yes, and it did come with their traditional factory warranty. All the best, friend.
#822 of 900 Re: 2005 Volvo XC90 'Transmission Service Urgent' [leelanau7]
Dec 13, 2011 (7:02 pm)
Great to hear they were so kind and you were offered the parts and 1/2 labour. It really depends on the "dealership" for a deal on labour! I had mine at a NASTY dealership( 5 min from my house) that would not cut me a break on labour price since I was not a former customer so I called a dealership over 45 min away (had it towed there)who gave me a deal on the labour and could not understand why they would not want the business...they had 5 SUV all getting guess what..new transmissions. So I'm glad you have an honest and generous dealership and my point is for all those out there to shop around and ask for a good break on the labour once Volvo head office says they will give you the part for free which they should if under 100k miles. Have a great Christmas and I'm glad I replied to your email and saved you the $4500++
#823 of 900 Cold Start Noise + Steering Difficulty
Dec 13, 2011 (9:18 pm)
I have 60k miles on my 2005 XC90 V8 and have long had a problem of excessive noise upon a cold weather start of the car. It goes away after warming but this is no light squeak - it is loud and sounds like all internal functions are failing. What's the story here?
Separately, intermittently steering becomes difficult esp to one side. Power steering fluid doesn't seem to be the issue. Anyone got any ideas?
FYI last service we replaced upper strut mounts and had a 27 point inspection
#824 of 900 Re: 2005 Volvo XC90 'Transmission Service Urgent' [leelanau7]
Dec 17, 2011 (4:18 pm)
I have a 2005 XC90 T6 and my transmission broke down for the second time at 87000 miles, this time my volvo dealer has agreed to replace my transmission for free (parts and labor) out of good will... since it has less than 100,000 miles, and a 2 year warranty with unlimited mileage. The new transmission is different than the old one, it's louder with less pick up power. I guess this was there fix in order to avoid the continuous breakdown. Bottomline if your car has less than 100,000 miles then you should not pay anything.
#825 of 900 Re: Rebuilt Transmission [grandmacc]
Jan 05, 2012 (12:37 pm)
Thanks for the website info... I have not yet had any problems with my car but I would like to know that there is a company that will stand behind thier substandard product. I expected so much more from Volvo! My tranny was replaced before I bought it so I will be watching it very closely towards the end of the warranty... Even though I have not been affected by these issues yet I am very concerned with the lack of integrity from Volvo, soooo I have added my thoughts and dissatisfaction with Volvo to the complaint... Maybe if enough people do this they will listen!
Jan 05, 2012 (2:29 pm)
We just had a problem with our truck’s transmission. For about two months the truck made some cranking noise in the front; on January 1, 2012, the truck kept jerking and eventually dash board light came on telling us to urgently service transmission. Got truck towed to independent mechanic who informed us that transmission needs to be replaced. Called Volvo manufacturer and they have asked us to take to Volvo dealer in our area for service. We are waiting to see the outcome of this.
Has anybody gotten compensation from Volvo manufacturer for similar problem?
#827 of 900 Re: 2005 Volvo XC90 'Transmission Service Urgent' [lemon2004]
Jan 06, 2012 (6:43 pm)
Thank you for sharing this. I bought my wife a 2004 T6 about 3 years ago. Our transmission went at 140,000 kms (about 86,000 miles), very similar to the timing of so many other posters in this forum.
We were gutted as this is the car the family uses to drive the kids around, thinking it was the safest car on the road. But paying thousands for a new transmission is just not possible on one income.
Reading this forum it appeared that only our American friends were getting anywhere, but your testimony of getting this taken care of has led down the same path. I called Volvo Canada and no sooner had I told them the model,year and problem, did they tell me that they would pay for the parts and I have to pay for the labour. (That is after I get an official diagnostic done to show that my transmission is actually defunct.) Anyway, I haven't had a quote yet on the cost, but I'm hoping that I come in at around the same cost.
Thanks again for sharing as it has given me clear plan on how to take care of our problem.
#828 of 900 Re: 2005 Volvo XC90 'Transmission Service Urgent' [thankful5]
Jan 06, 2012 (7:04 pm)
Sorry to hear the news, 'Thankful 5' (about your transmission), but great to learn that Volvo Canada will help you with this. Again, our humble thanks for our other Canadian friend who started us off on the path to Volvo HQ's door to investigate the "Goodwill Assistance Programme." I know there have been some unfortunate stories out there, but I can say that my experience with Volvo through this ordeal has been purely positive. They were very supportive, and stood behind their promise to take care of a new transmission for me. I got my car back just a few days ago (after the repair), and it drives and shifts better than ever. Even the dealer I bought it from here (not a Volvo dealer) paid for half the labour charge to help me further, even though the transmission failure occurred some 95-days after I bought it; perhaps your dealer may help you, too, if you are within a short period of time from your purchase date? Interestsingly, there does not seem to be as much of this problem with their 5-cylinder models, only the T6s that had that GM transmission in them for those few years. The car is really "bullet-proof", and the newly remanufactured transmissions that Volvo designed to replace the bad ones is a solid fix that should give us many trouble-free years of service; I still have nothing but praise for them on my end...will say some prayers for you and your experience, too.
#829 of 900 Re: 2005 Volvo XC90 'Transmission Service Urgent' [thankful5]
Jan 06, 2012 (8:14 pm)
Where in Canada are you? Coquitlam in BC gives a FREE diagnostic but I found that out too late after Don Docksteader charge me $200. Call around to the dealerships first and tell them you issue... Volvo Canada will pay for parts and you are looking for a deal on labour. I paid $1500 tax included at Coquitlam and the staff are AMAZING. You have to get a quote and they all know about this problem and should be more than willing to do the work and give you a fair break on the labour...if not call another dealership. I had to tow my car an hour away but I was not willing to give Don Docksteader another dime as they would not give me a break on the labour and they had my car sitting there & I could not drive it... it was towed there because it is 10 min from my house) luckly I had BCAA gold and they towed it...what a relief to get it off the lot and given to a dealership that was honest and extremely friendly. Good luck and let us know your outcome. We have the 2 year warranty....the car drives like a tank because the tranny is slow/changed to handle the T6 but we want to get out of it as we have read the horror stories of 2,3 & 4 trannies replace in one car!!! Unfortunately this car is now depreciated in value and hard to sell I'm sure???
#830 of 900 2004 XC90 T6 - 84K Miles - Trans Service Urgent
Jan 09, 2012 (8:24 am)
Was unlucky enough to join the party this weekend... The Trans Service Urgent light appeared while my wife was driving home from work. I own another Volvo, and I have financed through VCF in the past. I am hoping that the Regional Rep for VNA takes these things into consideration as I am very skeptical about the "Good Will Program" until I hear back from the dealership. The woman with whom I spoke at VNA was very kind, and she appeared to have some compassion for my situation (the initial woman with whom I spoke was cold, and told me to call back with a VIN). Still, it falls to the Regional Manager for VNA... I suspect that he will ask why I didn't drive 30 miles to a Volvo dealer for a $400 synth oil change and rotation or $800 spark plug change for service intervals. I used the Midas down the street for easy intervals, which are alll documented. I think that is how Volvo has been mitigating offering up parts only in a lot of situations. We'll see... The XC90 gets flat-bedded to the dealer today. Hopefully, I hear back soon. No loaner until mid-week, which accentuates the suckiness of the entire saga. Very disappointed as Volvo has been a champ for me so far. Hopefully, the VNA does the right thing. I will remain a Volvo buyer if they do so.