Last post on Feb 24, 2013 at 8:01 AM
You are in the Volvo XC90
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Volvo XC90, Suspension, Transmission, SUV
#761 of 900 Re: 2004 XC90 T6 Transmission [baffledtxn]
Jul 11, 2011 (5:28 pm)
We also have a 2004 XC90 T6. At 73K miles, we received the Transmission Service Urgent light come on. We took it into Tom Wood Volvo in Indy. They hooked it up to the diagnostics and said that the code indicated that we would need a new transmission. As you can imagine, we were extremely nervous as a new transmission would be 6-7K. Not something the average person has handy... Our great service rep at Tom Wood mentioned that their Volvo Corporate rep in some cases will reimburse people in this situation but that every case is different. Some people have to pay for service with the parts covered and get no assistance. About 3-4 days after bringing the car in, we received a call from from our rep saying that Volvo Corp would cover 100% of the costs including a new transmission (with new models). We were absolutely delighted. My advice to everyone would be to mention that you are aware of the issues and that you are fully informed and be assertive. Volvo is very aware of the problems with the old transmissions and in my opinion are doing everything short of a recall.
#762 of 900 Re: 2004 Volvo XC90 [davekelly1]
Aug 08, 2011 (9:55 pm)
Sorry I missed your reply. We dealt with Don Beyer Volvo in Northern Virginia. Good luck to you.
Aug 12, 2011 (6:23 pm)
I am in Australia and have a xc90 T6 with transmission failure at only 116,000KM (approx 70,000 miles) I purchased new from Silverstone Volvo in Doncaster. The "transmission service urgent" light came on then as I was driving through an intersection the car slowed nearly causing myself and my children to be killed! My car has been off road for over a month while I fight with the dealer. Who has offered to fix for $1,500. They will not reimburse me for the $200 cost to tow the vehicle or the cost of a hire car for over a month.
You would think Volvo would bend over backwards after their reprehensible behavior of not recalling these defective vehicles. What a disgrace!
SHAME SHAME SHAME!
Aug 12, 2011 (7:48 pm)
This happened to me at approx. 80,000klms 2 years ago. The local dealer wouldnt do anything but I contacted Head Office Volvo in Sydney and they looked after the replacement after some discussion and pushing on my part. They tried to pretend it wasnt a regular issue until I started mentioning the well documented chat room discussions. I contacted the NRMA & RACQ and both agreed that a car of this price and reputation should not have this issue at this low mileage but werent prepared to do anything. I also mentioned their comments in my discussions with Volvo HO.
I eventually agreed to pick up the cost of the service which cost me $1200. total and Volvo paid for the parts but the dealer gave me a loan XC90 for 3 weeks while they did the repair. In the end I was happy and I have just traded the XC90 for a XC60 Diesel which I love. Good Luck Leah
#765 of 900 Re: sue [xc90volvomum]
Aug 16, 2011 (12:49 pm)
Volvo has agreed to replace my 2004 XC90 T6 transmission at no cost, but the dealer is charging me $600 because he says it needs a new axle. There is nothing wrong with the current axle but I was told the replacment transmission is larger. Has anyone else had this issue? It makes little sense to me that I shoud have to pay.
Aug 16, 2011 (4:22 pm)
I suggest you get a second opinion from another Volvo dealer or the car clubs do a check of cars, I think. I would also discuss this with Volvo who have agreed to replace the transmission. Our local Volvo dealer wouldnt agreed to do the replacement. Volvo H/O asked me to have the work done in Brisbane, 1hr drive away. Sounds like the local dealer is trying to recoup some extra value. Have never read any reports about the axle needing to be replaced.
Aug 17, 2011 (2:50 pm)
Silverstone Volvo in Doncaster Australia are forcing me to pay $1000 upfront after fighting with me for over a month over the repair cost. So after getting the cost down to $1500, I have to pay 67% upfront before they will commence work. Why these dangerous vehicles were not recalled is beyond me. Why hasn't there been class action in Australia? All Volvo are trying to do is pretend there is no problem.
#768 of 900 Follow up Transmission
Aug 17, 2011 (5:48 pm)
Agree Volvo is trying to make out its not an issue and just deal with each complaint one at a time.
Make sure you get Volvo Head Office involved the local dealers dont wont the issue and cost so are very reluctant to give much away as they still need to pay for their staff to do the work.
Volvo Australia is the one that should be hassled by everyone that has this problem not the local dealer.
Unfortunately, class action lawsuits are not as easier as in the USA and it would cost huge amounts of $'s and time unless you contact an ambulance chaser lawyer, no cost no win, and then most of the win goes in legal fees. I certainly dont wont to take a law suit on for the next 5 years of my life.
#769 of 900 Re: Follow up Transmission [xc90volvomum]
Aug 17, 2011 (8:14 pm)
Silverstone Volvo may be bullying me into paying $1500 plus $200 for tow truck not to mention cost of hire car. Plus depreciation of resale value, also as I only drive 19,000 km per year effectively my replacement transmission
is only guaranted for 1 year or 19,000Km in my case. Why should we be out of pocket one cent for mistakenly purchasing these defective T6 vehicles and thinking we were buying a safe car to transport our children. The dealer sold me the car so the onus is on him as consumer affairs advised me.
Why are some dealers covering 100% of costs and providing loan vehicles to restore their reputation, yet others want to fight you all the way.
#770 of 900 Re: janmor2 [janmor2]
Aug 18, 2011 (9:03 am)
Don't give in. Refuse to pay anything. Are you under 100,000 miles? If "yes" Volvo will pay for the replacement.