Last post on Nov 13, 2013 at 5:32 PM
You are in the Volvo XC90
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Volvo XC90, Suspension, Transmission, SUV
Jul 09, 2011 (1:47 pm)
I have a 2004 Volvo XC90 T6 with 94,000 miles. Tranny just went out. AAA would only tow it to one of their approved shops which saw that the tranny fluid was black. Told me I need a new Transmission. I saw theses posts and decided to call Turner Volvo in Sacramento. The guy there told me Volvo will pay for the new transmission if it's under 100,000 mi and I have service records. I have lived an hour away from a dealer for sev years and told him that I went to a local shop to get the cars oil changes/services. I do not have service records. Has anyone been approved for Volvo to take on the cost without the service records? I can't afford $6,500. He said that in the past people w/o svc records have had it covered but they are now tightening up their policy. Any info would help.
#759 of 920 Re: 2004 Volvo XC90 [davekelly1]
Jul 10, 2011 (7:20 pm)
Volvo replaced our transmission (74,000 miles) last month in Virginia, and they did not request any service records. I'm not sure what difference service records make if they produced and installed a faulty transmission in our vehicles. You should not pay anything out of pocket. If you don't have luck with that dealership, try another or contact Volvo directly.
#760 of 920 Re: 2004 Volvo XC90 [deedeva]
Jul 10, 2011 (8:09 pm)
Thank you so much for replying. Could you tell me the name of the dealership or the factory rep so that if I am denied 100% coverage I can advise them that I know they are picking and choosing whom they will cover? I am just sick over this whole thing. I completely agree that they should cover everything due to their lack of quality parts.
#761 of 920 Re: 2004 XC90 T6 Transmission [baffledtxn]
Jul 11, 2011 (4:28 pm)
We also have a 2004 XC90 T6. At 73K miles, we received the Transmission Service Urgent light come on. We took it into Tom Wood Volvo in Indy. They hooked it up to the diagnostics and said that the code indicated that we would need a new transmission. As you can imagine, we were extremely nervous as a new transmission would be 6-7K. Not something the average person has handy... Our great service rep at Tom Wood mentioned that their Volvo Corporate rep in some cases will reimburse people in this situation but that every case is different. Some people have to pay for service with the parts covered and get no assistance. About 3-4 days after bringing the car in, we received a call from from our rep saying that Volvo Corp would cover 100% of the costs including a new transmission (with new models). We were absolutely delighted. My advice to everyone would be to mention that you are aware of the issues and that you are fully informed and be assertive. Volvo is very aware of the problems with the old transmissions and in my opinion are doing everything short of a recall.
#762 of 920 Re: 2004 Volvo XC90 [davekelly1]
Aug 08, 2011 (8:55 pm)
Sorry I missed your reply. We dealt with Don Beyer Volvo in Northern Virginia. Good luck to you.
Aug 12, 2011 (5:23 pm)
I am in Australia and have a xc90 T6 with transmission failure at only 116,000KM (approx 70,000 miles) I purchased new from Silverstone Volvo in Doncaster. The "transmission service urgent" light came on then as I was driving through an intersection the car slowed nearly causing myself and my children to be killed! My car has been off road for over a month while I fight with the dealer. Who has offered to fix for $1,500. They will not reimburse me for the $200 cost to tow the vehicle or the cost of a hire car for over a month.
You would think Volvo would bend over backwards after their reprehensible behavior of not recalling these defective vehicles. What a disgrace!
SHAME SHAME SHAME!
Aug 12, 2011 (6:48 pm)
This happened to me at approx. 80,000klms 2 years ago. The local dealer wouldnt do anything but I contacted Head Office Volvo in Sydney and they looked after the replacement after some discussion and pushing on my part. They tried to pretend it wasnt a regular issue until I started mentioning the well documented chat room discussions. I contacted the NRMA & RACQ and both agreed that a car of this price and reputation should not have this issue at this low mileage but werent prepared to do anything. I also mentioned their comments in my discussions with Volvo HO.
I eventually agreed to pick up the cost of the service which cost me $1200. total and Volvo paid for the parts but the dealer gave me a loan XC90 for 3 weeks while they did the repair. In the end I was happy and I have just traded the XC90 for a XC60 Diesel which I love. Good Luck Leah
#765 of 920 Re: sue [xc90volvomum]
Aug 16, 2011 (11:49 am)
Volvo has agreed to replace my 2004 XC90 T6 transmission at no cost, but the dealer is charging me $600 because he says it needs a new axle. There is nothing wrong with the current axle but I was told the replacment transmission is larger. Has anyone else had this issue? It makes little sense to me that I shoud have to pay.
Aug 16, 2011 (3:22 pm)
I suggest you get a second opinion from another Volvo dealer or the car clubs do a check of cars, I think. I would also discuss this with Volvo who have agreed to replace the transmission. Our local Volvo dealer wouldnt agreed to do the replacement. Volvo H/O asked me to have the work done in Brisbane, 1hr drive away. Sounds like the local dealer is trying to recoup some extra value. Have never read any reports about the axle needing to be replaced.
Aug 17, 2011 (1:50 pm)
Silverstone Volvo in Doncaster Australia are forcing me to pay $1000 upfront after fighting with me for over a month over the repair cost. So after getting the cost down to $1500, I have to pay 67% upfront before they will commence work. Why these dangerous vehicles were not recalled is beyond me. Why hasn't there been class action in Australia? All Volvo are trying to do is pretend there is no problem.