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SUVs Volvo XC90 / XC60 Volvo XC90 T6 Transmission
112 messages, Last post on Dec 03, 2008 at 1:40 PM
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I have an '04 XC90 with a transmission problem. It has 82K miles and slips in 2nd gear. I purchased the extended warranty from Volvo. Turns out these are separate companies and despite the fact that the transmission service light went on and the computer registered a failure, the warrant company's inspector refused to replace the transmission. Instead, they replaced a sensor, told me the transmission will fail, and that I have to wait until that happens before it will be replaced. I take it to Power Volvo South Bay in Torrance, CA. 
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Replying to: oldjim3 (Sep 10, 2008 11:53 pm) The transmission began to slip on Friday, September 12th, 2008. The car was towed to the dealership and looked over. Well, I got the word today that the transmission needs to be replaced at a cost of $6000! I am furious to say the least. This is totally unacceptable for any vehicle let alone Volvo! That's when I began my research and found countless threads regarding the same issues with the transmission. My dealer says he's batting for me trying to get Volvo to cut me a deal. If anybody out there has any advice on getting Volvo to occur the cost please send me a post.
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Replying to: badtrany (Sep 15, 2008 6:47 am) |
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| I posted last week about my car - '04 XC90 with 82K miles. Just got it back from the dealer on Friday b/c the Volvo warranty company refused to replace the transmission. They just re-set it. So, it completely failed and disabled the car on Sunday and we had it towed on a flatbed truck to Power Volvo Southbay. Hopefully, that's enough proof that it needs a new transmission. | |
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Really, they do, how many of us have had this problem and volvo just turns a blind eye while all of us who shelled out a huge amount of cash initially to purchase this car ( all of us thinking I am sure the same thing, we would own a car we could count on for many years to come) have to continue to shell out more just to make it road worthy. It is a shame and Volvo should be hanging it's corporate head in embarrassment. I personally have started to tell anyone who will listen what a piece of crap volvos are and to steer clear. I had to have mine replaced to the tune of 5000.00. A 5000.00 problem on a 4 yr old car that cost over 50,000???!!!!!! Unforgivable. 
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Replying to: kari4 (Sep 15, 2008 4:08 pm) It took Honda several years before they stepped up to the plate and made good on their trans problems. Maybe Volvo will do the same thing. All you folks should get together offline and start a class action lawsuit. I'm not sure why that hasn't happened yet based on the seemingly endless complaints I've seen. You also may want to gather owners from swedespeed.com.
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Replying to: qbrozen (Sep 16, 2008 8:30 am) What is the criteria for a matter to be classified or considered eligible for class action status? Are there any lawyer Volvo owners in this group that could offer advice. I am sure many of us feel this way. Back up & running, but disgruntled!
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Replying to: mikey148 (Sep 22, 2008 6:18 pm) There are plenty of net search ads for lemon lawyer firms who offer free case evaluations for class actions; shouldn't cost anything to contact a few of them and see what they say. |
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On 9/19/08, I spoke with John (x1980) at Volvo Cars of North America/Customer Care Center, and had explained our issue. On Wednesday (9/17) evening, my husband pulled our 2002 XC70 Volvo into the garage and the "check transmission" light came on. We immediately called Barrier Volvo to get it in for Service, and were instructed to bring it to Barrier Volvo/Southcenter (Tukwila)first thing Thursday morning. We found out later that Thursday morning that our Volvo with 63K miles needs a new transmission at a cost of $5,900!!!!! We are not the original owners, and purchased this vehicle on 12/12/2006 from Towne & Coutnry Motors (Bellevue) with ~40K miles. As of today, we have ~63K miles. During the 22K miles that we have driven in less than 2 years we have religiously serviced our vehicle at Barrier Volvo (Bellevue). In fact, 8/5/08 we had the 60K Mile Volvo Scheduled Maintenance Service performed with just 59K miles on the vehicle. The only issue reported, by Barrier Volvo, was that we needed a new radiator and we had that work completed on 8/7/08. My husband & I are having serious issue with that a Volvo with such young mileage, and serviced religiously would require a new transmission. Especially when the vehicle received the 60K Manufacturers Scheduled Maintenance within a month's time!!! When I spoke with John/Customer Care Center, earlier today, he had agreed that our car was fairly young to need a new transmission, and would see what Volvo could do to help us out. Later in the afternoon, my husband had received a call from Greg at Barrier Volvo/Tukwila and they offered $500. We are having extreme difficulty in accepting that Volvo Corp is not standing behind their vehicle, and not supporting drivers/owners of their vehicle who religiously take great care of the car. There is something wrong with the transmission that we/owners did not cause!!!! On 9/22/08, we had asked of the Service Rep at Barrier Volvo to please tell us specifically what was broke with the transmission, and he called us back a day later and said that the transmission would be shipped back to Sweden and rebuilt out, and that they will not be investing any time into evaluating what caused the transmission to fail. I spoke with an attorney, who said that it is a very unfair situation, but we would need to take the part to an unbias-transmission place to diagnose what failed in the part, and then have to prove it was either related to bad service handling on part of Barrier Volvo.. the attorney discouraged us in doing that as it would costs us tons of money with far more work ahead of us to prove Volvo failed us. Today, 9/26/08, I called Customer Care Center to see if there was more that Volvo could do to help or support us as $500 coupon is something but it is less than 10% of the entire bill. We were told that there wasn't much that Customer Care Center could do at their level, and only the Volvo Regional Representative can make decisions, and the Regional Rep does not communicate directly with customers, and once the Rep offers a coupon that's the final word. Essentially, the message being delivered is that my husband & I have to accept the situation as-is and that there's nothing further we can do or no other Volvo top-layer person we can speak with so we best throw our hands in the air and walk away. What a position to be in, a car with young mileage and so well maintained and serviced by Volvo dealerships. Now, here we are, still owing money on our auto loan, and we have no other options but to pay the $6K bill, as we can not drive, trade or sell vehicle with broken transmission. My husband & I estimate that we bought the car for $20K, and since then have put another $9K in repair bills on our vehicle that only has 63K miles!!!!!!! This seems so unnacceptable! My husband & I obviously took such great care of this car. We bought the car in anticipation of needing a reliable family vehicle. I can not appreciate Volvo's stand in not supporting us consumers. I am reading about the numerous situations similar to our's with their transmission [http://www.consumeraffairs.com/automotive/volvo.htm] and feel that it is time to consider a Class Action lawsuit. I am seeing that others have a far much horrible experience than us.
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Replying to: kari4 (Mar 06, 2008 9:18 pm) I am almost scared to change the transmission fluid. Should this be done and how can I find out if I have a GM transmission. Thanks. Dave
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