Last post on Jun 12, 2013 at 9:22 AM
You are in the Volvo XC90
What is this discussion about?
Volvo XC90, Suspension, Transmission, SUV
#705 of 905 Re: Class Action Lawsuit [smokin6]
Apr 01, 2011 (9:06 pm)
Update on my XC90 T6 2005 3rd transmission problem.
I spoke with a supervisor at the Volvo Customer Service who reached back out to the Servicing Manager at Volvo of Dallas in an attempt to reduce the labor costs of $1700. The servicing manager's response was that they had already reduced it as far as they could and it is rare for them to provide assistance to cars this old. They further explained that the repair method for replacing the transmission changed in 2009 after they replaced mine in 2008 (hence the reason why my 3rd transmission should be free as it was not done properly in the first place). Also, they mentioned that the warranted is now 2 years and not 1 year previously and they claim they have seen a reduction in the number of complaints of the transmissions going out. I was appalled with this response as Volvo is fully aware of the designed flaws in these cars. They need to start advertising (disclose) that the transmission are sure to go out on their vehicles and to purchase them at your own risk. However, they won't but expect the consumer to pick up the tab of these defective cars.
The transmission problems are not only with XC90 but others Volvo cars (station wagons and other sedans). My friend's transmission went out on her station wagon and Volvo refuses to provide any financial assistance.
Please let me know of all the avenues available to us so that we can all get the word out to the public of the problems with these Volvo cars. We need to impact their bottom line.
#706 of 905 Re: Class Action Lawsuit [verot6]
Apr 02, 2011 (9:05 am)
Something must be changing with Volvo. Maybe it has something to do with this suit??? I have a 2004 xc90 T6. At almost 100,000 the transmission went out. I immediately got o line and started searching. Not happy with the results I found- I was one of many with the same problem and it looked lime I was going to be "&!ed! To my surprise I called Volvo corporate, spoke with Betty and told them what was going on. I was also quite emphatic that I could not afford to pay for a new transmission. Betty told me I had yo bring it to a Volvo dealership for them to assess the problem. I called AAA and they brought the car to Fields Volvo. Yes, the transmission is shot and yes I need a new one!! I am picking up my xc90 today with a new transmission and no cost to me!! I hope this helps others with the same problem !!
#707 of 905 Volvo Corporate Number request
Apr 02, 2011 (10:10 am)
Sugree, please provide the contact number you used to contact Volvo Corporate. As I was only able to reach the Volvo Customer Care number at 800.431.1552. Thanks!
#708 of 905 Re: Volvo Corporate Number request [baffledtxn]
Apr 02, 2011 (10:52 am)
I did call customer care at 1-800-458-1552. The key is, make sure you do not tell them if your car has over 100,000 miles on it. They won't even consider helping you if you are over 100,000 miles on it. ASK FOR BETTY and play on her sympathies!!
Also, I have to mention that my dealership went above and beyond to fix this problem at no cost to me. I now have a new transmission, hoses etc. I am on my way to pick it up. I will report further findings if there are any.
#709 of 905 It is true....
Apr 02, 2011 (3:29 pm)
I am in my xc90 with it's new transmission! I am copying directly from work order what was included:
1 automatic transmission
1 oil cooler
1 # 8 oil line
1# 1 oil line
1# 3 hose
2 transmission O
1 anti freeze
1 ECM gasoline U
1 TCM UPGRADE
1 sealing ring
4 SEMS SCREW
1 # 2 O-ring
3 cable ties
1 # 4 O-Ring
1 spacer sleeve
NO CHARGE!! Where there's a will there's a way. Don't give up!!
#710 of 905 2004 XC90@T6@Transmission@Slip
Apr 02, 2011 (8:32 pm)
I bought the used car of production XC90 T6 in the middle of February this year in April, 2004.
It was running K of the about 103,420 miles.
The transmission of XC90 began to slip at about 500 miles.
The former owner has exchanged transmissionradiator at 74,248 miles in January, 2009.
I think that the exchange with the new article and breaking at 30,000 miles are abnormal.
It brings it in to the check repair the dealer of Volvo in this coming Monday.
I think that Volvo should have it of cost.
The owner of other XC90 T6 seems also to be experiencing, and give good advice to this problem, please.
#711 of 905 Re: Volvo came up Short om the Transmission [pvlaytchev]
Apr 03, 2011 (6:57 pm)
We had the same issue and Volvo offered us the same 50% discount and we are out of $4000.00. This is the second time that this transmission broke down in 20 months. The first time we were charged $6500.00. This is absurd and we have hired an attorney. Apparently this transmission/cooling issue has been recalled in Europe but not in the US. We need to get the message out that this is not acceptable.
#712 of 905 Re: It is true.... [sugree]
Apr 04, 2011 (5:06 am)
Thanks for sharing your experience. I am in the exact situation as you, except I had to go overseas because I lost my job back home in the US last year. I am trying to convince Volvo that you should be treated the same no matter where you live.
Is there any chance you will be able to provide me with a copy of the work order, of course hiding your personal details? if so, please let me know and forward to bwconrad747gmail.com.
I have been quoted $11200 by the local dealer here, and have pressured them down to $3950. They tell me that they will still provide the GM transmission, is that what they put back in yours?
Any help you can provide will be greatly appreciated.
#713 of 905 Re: It is true.... [bwc7]
Apr 04, 2011 (9:57 am)
I emailed you a copy of my invoice. I hope it helps. I feel so fortunate that my dealership went above and beyond to help me get this problem fixed!!
Good Luck and let me know how this turns out for you.
#714 of 905 Re: Class Action Lawsuit [baffledtxn]
Apr 05, 2011 (6:01 am)
I am back after many phone calls and really getting a handle on the Volvo USA corp. position from the Customer service side. Please understand that this is what I have now and that I am waiting for two more responses. The phone # to call is 1-800-458-1552-this is customer service and you will only get to the manager level here. I spoke to Jordan and he was very helpfull in that he made sure the Regional Rep. heard the situation and gave his ruling. This was verified and then I asked for another way to go--He gave me the number to Volvo Corp. USA in N.J.--#1-201-768-7300. Here I experienced a very understanding person (Donna) yet, she would not or could not make any suggestions that would help. My understanding is that she is the Executive Asst. to the President MR. Doug Speck who I asked to speak to-Her reply was "Mr. Speck does not talk to customers" I then asked if she would make sure he gets the message to call me. She did agree to and promised she would deliver the message. I am not expecting a phone call from Mr. Speck but either way his non-response will let us know how he feels about the situation. I did not mention this before-I am a first time Volvo owner and made the change in 2004 primarily because I was looking for a safe, reliable, high quality car and a company noted for the same. I asked Donna WHY I should stay a cutomer?, Why I should buy another Volvo?, Why the company is not standing behind the product they put out to the public? Why they would knowingly put a defective part in a car--hoping that I would not still own this car when the part would fail a second time? Her response was "I am sorry I do not have an answer for you." My dealer has written an email on my behalf and will let everyone know the final outcome. I wish I had more for you at this time.