Last post on Nov 13, 2013 at 5:32 PM
You are in the Volvo XC90
What is this discussion about?
Volvo XC90, Suspension, Transmission, SUV
#699 of 920 Re: Volvo came up Short om the Transmission [imissmy850r]
Mar 28, 2011 (9:42 pm)
Here I go again....another transmission is needed on my 2005 XC90. My car was new when I purchased it in late 2004 and serviced by the Volvo in (Richardson, TX) now Volvo of Dallas Dealership. My 1st transmission went out at 76k miles in Aug/Sept 2009. The dealership claimed that my transmission they replaced at 100% was a new transmission. I am now at 128k miles with roughly 52k miles on the new transmission that needs to be replaced. (The car was slow to shift gears and noisey. The transmission pan contains metal debris from the transmission.) I am in discussion with the dealership/corporate office again to pick up the transmission at 100%. However, they only want to pick up the cost of the parts and bill the labor costs to me of $1700. I don't understand why Volvo did not recall these defective cars as they are fully aware of the design flaw in the cars. The maintenance costs (replace transmission multiple times, yearly tire replacement, bearings and etc.) on these vehicles are too expensive for such a pricey car. It was my originally plan to drive a Volvo for life; however, due to Volvo's inability to take ownership of the problems with these cars, I will NOT purchase another Volvo and will trade this one immediately. I am DONE with Volvo for LIFE. And yes, I too will look into going after Volvo in the Class Action lawsuit.
#700 of 920 Re: Does the 2004 Volvo XC90 5-cylinder have same transmission issues? [chesapeake4]
Mar 28, 2011 (10:29 pm)
It appears that you never received a reply. My understanding is that the 5-cylinder model has a completely different drive train, from engine to rear axle. The problem GM transmission is only in the T6.
#701 of 920 Re: Volvo came up Short om the Transmission [baffledtxn]
Mar 29, 2011 (4:44 am)
I was informed by the dealer that as a part of the fix for my transmission they must replace the transmission cooling system. Apparently, this is a common problem with this combination of an engine and transmission and leads to coolant entering the transmission and creating problems. Volvo is willing to pay for 50% of the cost, which still leaves me with $3000 out of pocket. I must say that with the money I have spent during the last two years to keep this car running I could have (perhaps should have) purchased another used 5 cylinder XC 90 easily.
By the way, I was told by the dealer that Volvo does not replace the broken transmissions with news ones; only with rebuilt ones, one year warranty. I guess, given the history of these machines, they are assuring repeat profitable business for their shops, since most of us will be back there very soon.
#702 of 920 Re: Does the 2004 Volvo XC90 5-cylinder have same transmission issues? [oldjim3]
Mar 29, 2011 (4:46 am)
I have heard the same - the only one with such problems is the XC90T6. The V8 and the 5 cylinder cars seem to be spared from this kind of problems.
#703 of 920 Re: Does the 2004 Volvo XC90 5-cylinder have same transmission issues? [pvlaytchev]
Mar 29, 2011 (5:20 am)
I was greatly dissappointed in the Results I had with my Volvo XC90 T6.
Essentially they covered 75% of the cost, no loaner car. My cost was 1684 or something like that. Volvo Customer Service Sent me a Rebate coupon that would send up to 250.00 for parts. You might want to call and see if you can get them to send you the same coupon. They sent the rebate quickly. when all was said and done there was also a 2 year warranty on the transmission. After I read and saw so many issues even after the replacement I sold the car that weekend after I got it back. I don't believe after this I will ever own another Volvo. Not because they didn;t fix my car for free, but because of all the inconsistent results people have had getting their car fixed. Some 100% some 50% some none at all, some 75%, some parts only, Seriously come through with some real method of helping Volvo owners out.
Good luck everyone, I own a BMW now, and love it!
#704 of 920 Re: Class Action Lawsuit [pvlaytchev]
Apr 01, 2011 (10:52 am)
I am in the middle of this very problem with my XC91T6(2004)--this will be the cars 3rd transmission. I have spoken to the Dealer and the facotry rep. (who is not going to do much). I just got off the phone with Volovo USA costomer service and will see what can be done(not expecting much as I went this way last time. I would be very interested if you could forward me the link to post on the website that you rec'd such prompt service--I would like to tell my story as I think most people are running into the same corp. stonewall as I am. Thanks for any help you can give.
#705 of 920 Re: Class Action Lawsuit [smokin6]
Apr 01, 2011 (8:06 pm)
Update on my XC90 T6 2005 3rd transmission problem.
I spoke with a supervisor at the Volvo Customer Service who reached back out to the Servicing Manager at Volvo of Dallas in an attempt to reduce the labor costs of $1700. The servicing manager's response was that they had already reduced it as far as they could and it is rare for them to provide assistance to cars this old. They further explained that the repair method for replacing the transmission changed in 2009 after they replaced mine in 2008 (hence the reason why my 3rd transmission should be free as it was not done properly in the first place). Also, they mentioned that the warranted is now 2 years and not 1 year previously and they claim they have seen a reduction in the number of complaints of the transmissions going out. I was appalled with this response as Volvo is fully aware of the designed flaws in these cars. They need to start advertising (disclose) that the transmission are sure to go out on their vehicles and to purchase them at your own risk. However, they won't but expect the consumer to pick up the tab of these defective cars.
The transmission problems are not only with XC90 but others Volvo cars (station wagons and other sedans). My friend's transmission went out on her station wagon and Volvo refuses to provide any financial assistance.
Please let me know of all the avenues available to us so that we can all get the word out to the public of the problems with these Volvo cars. We need to impact their bottom line.
#706 of 920 Re: Class Action Lawsuit [verot6]
Apr 02, 2011 (8:05 am)
Something must be changing with Volvo. Maybe it has something to do with this suit??? I have a 2004 xc90 T6. At almost 100,000 the transmission went out. I immediately got o line and started searching. Not happy with the results I found- I was one of many with the same problem and it looked lime I was going to be "&!ed! To my surprise I called Volvo corporate, spoke with Betty and told them what was going on. I was also quite emphatic that I could not afford to pay for a new transmission. Betty told me I had yo bring it to a Volvo dealership for them to assess the problem. I called AAA and they brought the car to Fields Volvo. Yes, the transmission is shot and yes I need a new one!! I am picking up my xc90 today with a new transmission and no cost to me!! I hope this helps others with the same problem !!
#707 of 920 Volvo Corporate Number request
Apr 02, 2011 (9:10 am)
Sugree, please provide the contact number you used to contact Volvo Corporate. As I was only able to reach the Volvo Customer Care number at 800.431.1552. Thanks!
#708 of 920 Re: Volvo Corporate Number request [baffledtxn]
Apr 02, 2011 (9:52 am)
I did call customer care at 1-800-458-1552. The key is, make sure you do not tell them if your car has over 100,000 miles on it. They won't even consider helping you if you are over 100,000 miles on it. ASK FOR BETTY and play on her sympathies!!
Also, I have to mention that my dealership went above and beyond to fix this problem at no cost to me. I now have a new transmission, hoses etc. I am on my way to pick it up. I will report further findings if there are any.