Last post on Nov 13, 2013 at 5:32 PM
You are in the Volvo XC90
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Volvo XC90, Suspension, Transmission, SUV
#673 of 920 Re: 2005 Volvo XC90 T6 [skier7]
Jan 21, 2011 (5:04 am)
I know the frustration well. I'm currently without my car right now because my transmission is shot and Volvo is working on it. Apparently it takes 2 Weeks to file all the "paper work" get the sign offs and approvals, and order the new, yet still crappy, transmission. I get more and more pissed off as I think about it so I try not to. Thank you for sharing your horror story This is my first transmission to have to replace, but because of stories like yours it will be my last for this car. I'm getting rid of it. Volvo did tell me there woudl be a 2 year unlimited warranty on the new transmission though. They seem to be very inconsistent on how they are handling this "issue." Mine is being replaced where Volvo is covering 75% of the cost and I cover 25%. They tell me that my portion will be about 1500.00.
Good luck everyone. I'll let you know when I actually get my car back. Hopefully next Friday.
#674 of 920 Volvo N.A terrible customer service
Jan 23, 2011 (2:26 pm)
I have a 2004 Volvo XC90 that I purchased new through the overseas delivery program. My family chose this car for it's supposed safety and reliability. Along with other problems that needed attention in the first 50,000 miles, my main issue has been the transmission(s) on this car. At approximately 52K miles, the XC90 1st generation transmission went bad and had to be replaced. Fortunately, the Carlsen Volvo (Palo Alto, CA) service rep agreed to cover the cost of the transmission replacement. I was very pleased with the service and went on my way. In early December 2010 at ~107,000K miles, the transmission started to hesitate & function erratically while driving. The danger was frightening, e.g., when trying to accelerate onto a highway, it would not accelerate immediately, and caused a real danger to me and my children. Within a few days, the car was parked at my home, and was unable to engage in forward or reverse. I again called Carlsen Volvo,and talked to my service rep, who stated that I should bring the car in and have it officially diagnosed; she also stated that she would talk to the local factory rep regarding compensation. Apparently, the 2nd generation transmissions on the XC90 are also faulty, and have been replaced in at least 50% of the cars. My car was towed to the dealer and it was confirmed that the transmission had an internal problem and needed to be replaced. The dealer rep called Volvo N.A. rep, Wyatt, who offered to pay for the parts (~$3,500) but I would have to pay for the labor(~$1,500). My husband countered that we would like the whole thing paid for since it was well-known factory defect. When Wyatt heard of our counter offer, he not only denied this, but simply stated that the deal was off the table, period. The next day, I reconsidered and asked the service rep to call Wyatt again with our acceptance of the initial deal. Wyatt refused to put the deal back on the table and said we should pay for the repairs ourselves. I then called Volvo Customer Care who documented the complete story, contacted Wyatt via email to again present my case, however, Wyatt again refused. Apparently, because I have chosen in the past to have a personal mechanic service my car, change the oil and tires, etc., I am considered to be a "Disloyal Volvo Customer" and this was a consideration in Wyatt's decision to pay for my transmission, even though it is a defective part. At this point, I had to have my car back, and told Carlsen to replace the transmission. Carlsen offered a 10% discount off the total price. A very kind gesture, however, I had to pay $4,600 out of pocket for another new transmission for this car. It is well documented that the 1st and 2nd generation transmissions for this model have been defective. It is unheard of that a car should have a failed transmission every 50,000 miles.
#676 of 920 Does the 2004 Volvo XC90 5-cylinder have same transmission issues?
Jan 27, 2011 (8:57 am)
I'd love a little advice! My husband is on deployment, and I'm trying to deal with our car issues with a rather limited auto knowledge. We had a 2005 XC90 with the bad T6 engine - we loved the vehicle, but I don't need to be dealing with transmission issues. I just traded it in as the transmission was starting to give me major problems, and the warranty was almost up. We now have a 2008 XC70, but I miss the extra row of seats when we have extra guests.
My husband badly needs to upgrade his vehicle, and we had planned to do it as soon as he returns. However, I just found a good deal on a 2004 XC90 with what is listed as a 5-cylinder engine. Am I correct in saying that's not the same as the engine that we originally had? I'm heavily considering trading in my husband's vehicle for this one. Before I go to the dealership, I just want to be absolutely sure that I understand the transmission issues, and that this vehicle doesn't have the same engine as the problematic model. Can anyone offer me a bit of clarification? Also, any major problems with the 2004 5-cylinder that I should be aware of? Thanks in advance!
#677 of 920 Volvo XC90 Tranny
Jan 29, 2011 (12:13 pm)
In the spirit of being fair, Volvo replaced our THIRD tranny 100%. It took 7 business days to get the verdict but they paid for everything. Keep in mind we bought the 2004 XC 90 brand new and have had it serviced at the same dealer ever since. Why it took this long for them to agree to completely cover parts and labor is difficult to fathom. (first one was covered 100% with rental car, 2nd was parts only and no rental). So now we have our fourth tranny and I hope it lasts long enough to trade the car. I can't deal with this anymore. It's also galling to think I had to pay labor to repalce the 2nd one. Good luck everyone. Off to test drive the BMW X5 and Audi Q7.
#678 of 920 Re: Volvo came up Short om the Transmission [imissmy850r]
Jan 31, 2011 (5:19 am)
My former 2005 Volvo XC90 T6 AWD was ready last Wednesday evening. I went by paid my 25% (1610.00) to pick up my car. The car felt great and drove home fine. the car did smell funny after the drive home. The next day the same, almost transmission fluid burning smell. This had no affect on the car's ride. The shifter stick started catching odd and felt strange to shift into drive. Past that I can't tell you anymore. I traded the car in on a BMW this weekend and I'm thrilled with it. Volvo did provide a 2 Year unlimiyed mileage warranty on the transmission. This was verbal though and nothing was written to that effect. I was very unimpressed with the way things went. I do believe it had to do with a DEALER Loyalty, and not Volvo Loyalty. I don't think the Volvo Dealership I took my car to felt I was a customer of theirs and I believe this is why they only paid 75% of the expense. This was my 3rd Volvo and I do believe it was my last. Good luck to those of you still sffering with these transmissions.
#680 of 920 Re: Class Action Lawsuit [jimddi]
Jan 31, 2011 (7:19 pm)
Re failed transmission at 67,000kms. When I wrote in my 5th letter to Volvo that I was now ready to tell the world in any way I could that this T6 is Volvo's dirty little secret, they had their lawyers send me a letter warning me to stop making veiled threats! Now nobody at Volvo Worldwide will have anything to do with me because they will not entertain any more corrrespondence as my case has been put in the hands of their lawyers! Easy way out for them, but won't stop me telling everyone I can the story of my personal experience.
#681 of 920 Re: T6 AUTO TRANSMISSION CLUTCH PLATES [andrew1969]
Feb 01, 2011 (12:16 pm)
Hi Andrew, I bought my lemon T6 in Brookvale (Australia) and was steered by my mechanic to a transmission specialist too - seems that's not the right procedure according to Volvo. Can you contact me on my email address as listed in my Edmunds profile? Thanks!
#682 of 920 Sydney Australia Volvo problems
Feb 10, 2011 (9:03 pm)
If you're finding it hard to be heard regarding your compensation for transmission failure, try the CTTT (Consumer Trading and Tenancy Tribunal).