Last post on Jun 12, 2013 at 9:22 AM
You are in the Volvo XC90
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Volvo XC90, Suspension, Transmission, SUV
#595 of 905 XC90 Transmission - Volvo wake up your brand is going to be punished
Oct 01, 2010 (7:09 am)
Greetings to all. I add my name to the shockingly long list of XC90 customers that feel completely shafted with their purchase and ownership of the "top of the line" Volvo. Just this week my 2004 XC90, with just 87,000 KM (45k miles) had its transmission without warning go out. The dealer here in Spain has offered me 4k EUR for the car "as is" or I can fix it for 6,000 EUR. What a joke! This car was purchased new just 6 years ago for nearly 60k EUR. How is that for a high cost of ownership? Volvo, place you safety and trust in us - but for the highest cost of ownership anywhere in the world. I am shocked that Volvo has not stepped forward and taken responsibility for such a clear fault on their part. Fool me once, shame on you, fool me twice.......Volvo you will NEVER get that chance!
#596 of 905 2004 XC90 60K
Oct 09, 2010 (1:30 pm)
I like many here thought I was stuck with an out of warranty Volvo and even had my car towed to a transmission shop. After doing an internet search as an almost afterthought I followed the advice here and went to my dealership and politely explained my situation and acknowledged I had ceased to use the dealer for service. To my pleasant surprise I was provided a new transmission and radiator at minimal diagnostic cost. The radiator replacement I believe is due to the potential for metal in the system which could damage the new transmission. I was without the Volvo for only three days.
My experience I think had to do with the fact that I was informed and civil and working with a similar party on the other side. I did not have to work with Volvo USA or issue threats, although those were viable follow up paths.
My personal experience with Volvo was exemplary and exceeded all expectations.
#597 of 905 Re: 2004 XC90 60K [xc90_60k]
Oct 13, 2010 (2:05 pm)
Yep, just bought my 2004 T6 from a corner lot 45 days ago. Transmission failure the other day - 89,000 miles,
Took it to the large local Volvo dealer and guess what!? Volvo is paying for the brand new transmission, radiator etc. 100% including labor.
I'm so happy!!! This dealer has won me over as new customer. After this, I'll be servicing my 2004 XC90 with them.
#598 of 905 Mine is new - worried already!
Oct 26, 2010 (9:15 pm)
Bought mine brand new off the Volvo lot . . . 10 miles on it. The transmission always sounds like it is in a high gear . . .feels jumpy when driving in the city. Think stop sign and then go . . .almost feels like the gears never smoothly transition. Took it in twice. First time, they reprogramed computer, telling me it was in a sporty setting. Next time had a tech drive with me and after a day of it being on the lot I could not duplicate how it drove when I brought it in so I figured just something I misunderstood. Now weeks later I have noticed that same sound and feeling of being in a higher gear and rpm's. What is going on? Should I find a different dealer to fix this? The car was purchased June 2010 and I want to take full advantage of the warranty before I end up cutting a check or worse, cutting out paper dolls. So far, I regret the purchase!
#599 of 905 Re: Mine is new - worried already! [zullo]
Oct 27, 2010 (5:45 am)
Is your vehicle the XC90 or the new Volvo XC 60? I know other XC70 wagons have had complaints with the transmission as well, but they stopped making the XC90, debating about another Volvo and would like to know what you purchased.
#600 of 905 Re: Mine is new - worried already! [laws65]
Oct 27, 2010 (6:29 am)
Lisa, mine is a brand new XC90. Year is 2010. I don't recall the dealer saying this was the last year to produce the car and I even saw an ad on here for the 2011 XC90 Volvo. Maybe I am misunderstanding your posting.
#601 of 905 Re: Volvo Australia contact please ? [westozxc]
Oct 30, 2010 (6:58 am)
G'day,a few days ago my wife informed me (I work away) that our 2005 XC90 has had transmission failure,she took it to Premier Volvo who told her it would cost us $7600 to replace transmission.I called them and reminded them that we have had all services through them,bought it second hand 18mths ago from them and car has complete history with them since new and it has only done 70,000kmsThey get back to me that as a good will gesture Volvo will pay some of cost and I will only pay $4650.Wife needs car so I say go ahead and fix it.I then started reading these forums.Unfortunately Im away from Perth otherwise I would go and see them face to face, but Im in a remote area and its not easy to make calls.Has anyone had any luck in Australia getting a better deal out of Volvo,or is this as good as I can expect to get?
#602 of 905 Re: Volvo Australia contact please ? [nigel7]
Oct 30, 2010 (2:35 pm)
Yes I got not help from the local dealer on the Gold Coast so rang head office in Sydney.They only offered partial assistance until I advised I was reading the blogs and this is a common problem with the XC90 that is widely reported on a number of blogs. They tried to deny it was an issue but I offered to send them numerous copies of the complaints. I also mentioned that I had spoken to the state road service and that a car of this cost, quality and reputation needing a new transmission at 80,000 klms(mine) was not normal wear and tear. Volvo eventual organised a dealer in Brisbane to do the work at a cost of a service, $1200, that I paid and they provided the new transmission at no cost to me. The dealer even loaned us another XC90 for 3 weeks while they waited for the part and did the work at no cost. Jump up and down with Volvo head office, mention the state road service getting involved and Dept of Fair Trading, even the newspapers to investigate and they'll do a deal.
#603 of 905 Volvo 2005 XC90 V8
Nov 01, 2010 (12:08 pm)
I don't have the T6 but I have a 2005 XC90 V8. Just after warranty expiration the air conditioner blower went out - $1500 to repair. Today my transmission went out for the fourth time. 3 transmissions while under warranty and now it has failed for the fourth time. I have 60,000 miles on the car. I am the original owner. Car has always been serviced on schedule by the dealership.
Nov 01, 2010 (2:12 pm)
I bought a 2004 Volvo XC 90 AWD 1 year ago. Right after I bought it I had trouble getting it from park to reverse. Then the service transmission light came on, then it began to loose power. (The fact it would not go into reverse in colder weather indicates a failing transmission). I had it rebuilt and now a year later it is not going into reverse in cold weather. It takes a few minutes then I hear a click and then it will go into reverse.
Now I would like to take it to the dealership and have them deal with it. I feel Volvo should be responsible and I want to do all I can to see that happen. I would like to be nice about it. Please someone inform me of their experience and also inform me of what I can do in case they will not pay for it.
I called the dealer and they said to bring it in but gave me no assurances.